Jennifer is a Senior Consultant with eight years of industry experience in the health plan arena. Her client experience at Deloitte includes health reform readiness, business process and requirements design, proof of concept activities, distribution strategy and operating model development, and health plan admin platform vendor selection. Her most recent role is serving as the Health Plans Sector Specialist across the four firm functions - Consulting, Advisory, Tax, and Audit - where she leads projects related to clients, eminence, talent and learning for the sector.
Her previous project experience includes health plan and wellness program implementation, reward and recognition program design and implementation, fully integrated benefit offerings, strategic benefits communication planning, trend analysis and benchmarking. Jennifer also has project experience in the rural public health and provider arena where she utilized her research and event planning skills. Jennifer holds a B.S. in Health Policy and Administration with a minor in Economics from Penn State. She is a MBA candidate, class of 2015, at the Duke University Fuqua School of Business.
Specialties: Health care reform readiness, health care innovation, business transformation, project management, health insurance exchanges, health plan products, health plan operations
Senior Consultant / Health Plan Sector Specialist @ Teams with the Health Plan National Sector Leader in implementation of the sector strategy through client service, targeted pursuit support, growth and development of account portfolio, brand enhancement and eminence activities. From August 2013 to Present (2 years 5 months) Greater Philadelphia AreaConsultant, Strategy & Operations @ Health Insurance Exchange Readiness, Vendor Selection for Health Plan Administrative Platform, Requirements Gathering, Business Process and Proof of Concept, Distribution Strategy and Operating Model Development From March 2011 to August 2013 (2 years 6 months) Greater Philadelphia AreaAccount Manager, National Accounts @ • Worked with account executives to develop and execute client retention and sales strategies by troubleshooting daily
• Served as the day to day contact to Human Resource benefits staff to field questions regarding benefit products and programs (medical, dental, pharmacy, life, disability, FSA, EAP, global benefits, medical management programs, provider communications, plan operations, etc.)
• Served as the customer data resource tool expert for the Capitol Region
• Achieved highest plan sponsor survey score among account managers in the Capitol Market in 2009
• Customers included national account clients across multiple industries such as Government, Management & Labor, Hospitality, Food Service and Manufacturing
• Directed activities involving Aetna’s sponsorship of the Marine Corps Marathon for three consecutive years
• Selected as one of 15 out of thousands of applicants to participate in the prestigious Aetna E.E. Cammack Group School program, an eight-week rigorous sales and leadership program, designed to develop future leaders. Received advanced instruction on presentation skills, public speaking, networking, and collaboration From July 2007 to March 2011 (3 years 9 months) Baltimore, Maryland AreaIntern @ • Researched and prepared literature reviews on childhood overweight and health literacy for use in future public health conferences
• Worked with leadership to coordinate the 14th Annual Pennsylvania Rural Health Conference content development and logistics
• Attended meetings throughout Pennsylvania to discuss and document public health and health issues including Geisinger Health System and the Pennsylvania Office of Public Health Preparedness From May 2006 to August 2006 (4 months) State College, Pennsylvania Area
Master of Business Administration (MBA) @ Duke University - The Fuqua School of Business From 2014 to 2015 B.S., Health Policy and Administration @ Penn State University From 2003 to 2007 Jennifer Oliver is skilled in: Business Analysis, Management Consulting, Program Management, Health Plan Operations, Health Care Reform, Health Insurance Exchanges, Business Strategy, Employee Benefits, Medicare, Health Insurance, Insurance, Project Management, Marketing Strategy, Managed Care, Project Planning