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Jennifer Maldonado

Registered Agent for Service of Process @ Prentice Hall Legal & Financial Services

Customer Experience professional & founding lead of Los Angeles CXPA local networking group

San Pedro, California

Ranked #1,073 out of 21,460 for Registered Agent for Service of Process in California

Section title

Jennifer Maldonado's Email Addresses & Phone Numbers

Jennifer Maldonado's Work Experience

Prentice Hall Legal & Financial Services

Registered Agent for Service of Process

1994 to 1995

Examen, Inc.

Account Manager

August 1995 to May 2000

Activision

Launch Readiness Manager

June 2017 to October 2017

El Segundo, CA

Jennifer Maldonado's Education

California State University-Sacramento

Journalism major, Spanish minor

1988 to 1994

Jennifer Maldonado's Professional Skills Radar Chart

Based on our findings, Jennifer Maldonado is ...

Consistent
Outspoken
Strong sense of self

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Based on our findings, Jennifer Maldonado is ...

57% Left Brained
43% Right Brained

Jennifer Maldonado's Estimated Salary Range

About Jennifer Maldonado's Current Company

Prentice Hall Legal & Financial Services

Frequently Asked Questions about Jennifer Maldonado

What company does Jennifer Maldonado work for?

Jennifer Maldonado works for Prentice Hall Legal & Financial Services


What is Jennifer Maldonado's role at Prentice Hall Legal & Financial Services?

Jennifer Maldonado is Registered Agent for Service of Process


What is Jennifer Maldonado's personal email address?

Jennifer Maldonado's personal email address is je****[email protected]


What is Jennifer Maldonado's business email address?

Jennifer Maldonado's business email address is j****[email protected]


What is Jennifer Maldonado's Phone Number?

Jennifer Maldonado's phone (213) ***-*282


What industry does Jennifer Maldonado work in?

Jennifer Maldonado works in the Entertainment industry.


About Jennifer Maldonado

📖 Summary

Registered Agent for Service of Process @ Prentice Hall Legal & Financial Services From 1994 to 1995 (1 year) Account Manager @ Examen, Inc. Was responsible for implementation, service and retention of national accounts. From August 1995 to May 2000 (4 years 10 months) Launch Readiness Manager @ Activision From June 2017 to October 2017 (5 months) El Segundo, CAManager, Support Insights & Training @ Activision Manage the Analytics Team, Training Team and Service Quality role within Player Support. Manage Summer Interns annually. Oversee Voice of the Gamer, Root Cause Analysis, and Service Quality programs while meeting all scheduled and ad hoc departmental reporting needs for new games and ongoing content releases. Accountable for Player Support forecasting, channel mix, CSAT and budget tracking. From March 2016 to June 2017 (1 year 4 months) El Segundo, CASr. Business Analyst, Voice of the Gamer program owner @ Activision Oversee the Analytics Team within Player Support and create/launch Voice of the Gamer program. Responsible for all Player Support launch reports for new title releases and ongoing content additions to games, as well as ad hoc analysis around support contact drivers, top issues, player sentiment and title performance. From August 2014 to March 2016 (1 year 8 months) Santa Monica, CASr. Program Manager, Global Client Experience @ Cornerstone OnDemand Responsible for organization-wide Enterprise Feedback Management efforts, including CSAT, Net Promoter, Closed Loop Feedback, and Client Advisory Board programs. Heavy focus on process redesign and foundational work enabling trustworthy data and actionable insights. Key emphasis on fostering a client-centric culture by way of storytelling and socializing the Voice of the Customer. From July 2012 to August 2014 (2 years 2 months) Home-basedCustomer Experience Program Manager, Business of Law Software Solutions @ LexisNexis Strategic and tactical Customer Experience Program Management for legal industry software and SaaS offerings. Accountabilities include continual monitoring and reporting of customer feedback and NPS data, aligning initiatives with top experience improvement opportunities, managing closed-loop feedback programs to transform Detractors and leverage Promoters, and engaging and motivating employees to deliver customer delight. From January 2012 to July 2012 (7 months) Home-based, Los AngelesCustomer Experience Program Manager, Corporate Counsel Solutions @ LexisNexis Responsible for assessing and improving the end-to-end customer experience for legal ebilling and matter management products. Key objectives included understanding and validating opportunities for improvement, launching initiatives that align with same, and partnering with appropriate stakeholders to ensure effective idea implementation and positive results. From January 2008 to December 2011 (4 years) Corporate Counsel SolutionsStrategic Account Manager @ LexisNexis Managed 10 Account Management team members and owned/oversaw roughly 30 marquee strategic partnerships. Was responsible for both client retention and business development of national and global accounts. From July 2004 to December 2007 (3 years 6 months) Account Executive (Relationship Manager) @ Ceridian Was responsible for retention and growth of assigned customer base in Southern California. From May 2000 to July 2004 (4 years 3 months) Freelance Writer @ Multiple Publications Published in:* Diablo Magazine* DB (Diablo Business)* Oakland Coliseum special events programs* Comstock's Magazine* The Sacramento Bee From 1990 to 1996 (6 years)


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In a nutshell

Jennifer Maldonado's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Jennifer Maldonado's Willingness to Change Jobs

Unlikely

Likely

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