Partner Operations Specialist @ Simply Hired is a job search engine that collects job listings from all over the web, including company career pages, job boards and niche job websites. Then, similar to major search engines such as Google and Yahoo!, Simply Hired matches and displays relevant jobs to job seekers on the Simply Hired website, mobile app, and numerous partner sites. The company operates job search engines in 24 countries and 12 languages.
• Manage day-to-day operations of the partner network including on-boarding, implementation support, customer service, reporting, payment reconciliation, and quality control
• Interface with clients via email and on the phone to assist with implementation, partner program questions, and relationship management
• Determine growth strategies and optimization recommendations for top-tier partner accounts
• Identify and resolve product issues and system bugs, collaborating with product engineers or following proper escalation channels when necessary
• Suggest process, support tool, or product improvements for internal systems and external-facing solutions From March 2015 to Present (8 months) San Francisco Bay AreaEnterprise Account Manager @ Kukui is an innovation leader dedicated to improving technology for the betterment of people and businesses. With a rich history in information technology, Kukui offers a powerful all-in-one Success Platform for markets as diverse as automotive, dental, powersports, health, and beauty.
• Managed and consulted with upwards of 50 enterprise client accounts
• Provided Kukui platform training and ongoing technical support
• Oversaw marketing features: website, AdWords, email/direct mail campaigns, SEO
• Generated and analyzed marketing performance reports
• Kept up to date on latest trends in advertising and marketing From August 2014 to March 2015 (8 months) San Francisco Bay AreaClient Success Coordinator @ Kukui is an innovation leader dedicated to improving technology for the betterment of people and businesses. With a rich history in information technology, Kukui offers a powerful all-in-one Success Platform for markets as diverse as automotive, dental, powersports, health, and beauty.
• Provided product technical support
• Evaluated local market for clients
• Created and implemented individualized marketing campaigns
• Measured results and tweaked campaigns as needed From June 2014 to August 2014 (3 months) San Francisco Bay AreaMarketing Intern @ The USC Marshall School of Business, Office of Executive Education offers open-enrollment and custom programs to a wide variety of corporate clients and business professionals who wish to increase their opportunities for personal success.
• Organized and implemented social media strategies to encourage program enrollment
• Coordinated the research, assembly, and filing of alumni and current student testimonials
• Wrote and edited program marketing text for various materials from direct mail to web
• Fostered research efforts of media and lead-generation ideas and pricing
• Gathered price estimates for budget planning From September 2013 to May 2014 (9 months) Greater Los Angeles AreaCampus Representative @ The Fall 2013 bobble Influencer Program, managed by MRY, is a nationwide campaign designed to spread brand loyalty and product excitement by recruiting student leaders who are responsible for promoting bobble on their university campuses.
• Executed peer-to-peer marketing plan and grass-roots tactics to build advocacy for bobble
• Drove education and generate brand awareness about bobble products across social networks
• Shared and amplified bobble content and key messaging
• Reported activities through bobble activity tracking forms From September 2013 to December 2013 (4 months) Greater Los Angeles AreaStudent Worker @ Clerical position at the Annenberg Innnovation Lab.
• Greeted students and checked them in and out of lab using validation system
• Answered incoming phone calls
• Provided basic technical support
• Restocked printer and office supplies as needed From August 2013 to October 2013 (3 months) Greater Los Angeles AreaSocial Media Intern @ SIX DEGREES is a boutique strategic marketing and branding agency with a specialized focus in the restaurant and hospitality industry.
• Assisted in the creation of digital marketing strategies and social media content
• Produced blog entries for SIX DEGREES and Wolfgang Puck Catering
• Curated photos for brand identity proposals
• Monitored clients' social media accounts
• Supported the copywriter and graphic designer on specific projects From June 2013 to August 2013 (3 months) Greater Los Angeles AreaSocial Media & Public Relations Intern @ Top Tier Social Media provides social media strategy, daily management, SEO, and blogger outreach for beauty, fashion, health, and lifestyle brands.
• Developed social media marketing strategies for beauty, fashion, health, and lifestyle brands
• Managed clients' social media accounts
• Researched relevant news items to post for clients
• Engaged in SEO and blogger outreach for brands
• Prepared statistics for clients using Google Analytics From April 2013 to June 2013 (3 months) Greater Los Angeles AreaFront Desk Receptionist @ Clerical position for the Office of Student Life and Involvement.
• Greeted and guided guests to appropriate destination
• Answered and transferred incoming phone calls
• Assisted staff with a variety of tasks
• Managed office inventory From November 2012 to April 2013 (6 months) Greater Los Angeles Area
UC Berkeley Extension From 2015 to 2015 Bachelor of Arts (B.A.), Sociology @ University of Southern California From 2012 to 2014 High School Diploma @ Lynbrook High School From 2006 to 2010 Jennifer Kim is skilled in: Social Networking, Social Media Marketing, Social Media, Marketing, Customer Service, Marketing Strategy, Public Relations, Research, Microsoft Office, Blogging, SEO, Google Analytics, Facebook, Digital Marketing, Editing, Digital Strategy, Account Management, Community Outreach, HTML, CSS, Dreamweaver, Search Advertising, SEM, Salesforce.com