Jeffrey Ball

Head of Logistics and Customer Service, pladis Americas at pladis Global | New York, New York, United States

About Jeffrey Ball

As the Head of Logistics and Customer Service for pladis Americas, Jeffrey Ball plays a pivotal role in optimizing supply chain operations for some of the most beloved brands in the fast-moving consumer goods (FMCG) sector, including Flipz, Godiva, and Turtles. With a strong focus on process improvement, Jeffrey leverages his expertise in Lean methodologies, Design of Experiments (DOE), and Six Sigma (DMAIC) to drive operational excellence across the organization. His strategic planning capabilities enable him to align logistics and customer service initiatives with broader business objectives, ensuring that pladis not only meets but exceeds customer expectations.

Jeffrey’s leadership is characterized by his ability to build and nurture cross-functional teams, fostering a collaborative environment that encourages innovation and continuous improvement. By implementing technology enhancements and data-driven strategies, he has successfully streamlined operations, resulting in significant cost savings and improved service levels. His P&L accountability ensures that every initiative is not only effective but also financially viable, contributing to the overall growth and sustainability of the business.

In addition to his operational prowess, Jeffrey excels in conflict resolution and talent management, empowering his team members to develop their skills and drive change within the organization. His commitment to lean transformation and engineering management has positioned pladis Americas as a leader in the competitive FMCG landscape, where agility and responsiveness are paramount. Through his dedication and expertise, Jeffrey Ball continues to shape the future of logistics and customer service at pladis, ensuring that the company remains at the forefront of the industry.

Jeffrey Ball Work