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Jeff Thompson

Program Director

Senior IT/Business Management Professional, Salesforce Certified

Los Angeles Metropolitan Area

Section title

Jeff Thompson's Email Addresses & Phone Numbers

Jeff Thompson's Work Experience

L.A. Care Health Plan

Program Director

March 2013 to April 2015

Greater Los Angeles Area

Health Net

Manager of Business Analysis

November 2006 to February 2013

Woodland Hills

Health Net

Senior Project Manager

January 2003 to November 2006

Woodland Hills, CA

Jeff Thompson's Education

University of Phoenix

Bachelor of Science (B.S.), Information Technology - Multimedia and Visual Communications

2006 to 2009

About Jeff Thompson's Current Company

L.A. Care Health Plan

Accountability for million dollar program implementing Salesforce Sales Cloud for campaign management and supported the Core System Project initiative, a multi-million dollar program to upgrade L. A. Care’s legacy core system to TriZetto’s QNXT platform. In both programs, my primary role was to project manage multiple work-streams, collaborate with business area Directors and Managers in the development...

About Jeff Thompson

📖 Summary

Program Director @ L.A. Care Health Plan Accountability for million dollar program implementing Salesforce Sales Cloud for campaign management and supported the Core System Project initiative, a multi-million dollar program to upgrade L. A. Care’s legacy core system to TriZetto’s QNXT platform. In both programs, my primary role was to project manage multiple work-streams, collaborate with business area Directors and Managers in the development of viable IT solutions in support of core system transition and salesforce.com implementation. Acted as Business/IT liaison representing the Finance department at IT leadership level.- Successfully led and completed the Campaign Management program including RFP/vendor selection, contracting, creation of project team, architecture and program timeline/budget in support of implementing on Salesfore.com Sales Cloud Unlimited Edition.- Led teams of programmers and systems analysts in the requirements gathering, design, development, testing, and production release of surround systems and databases needed to support the core system conversion from MHC to QNXT. - Managed the implementation of over 100 custom reports deployed through OBIEE and SSRS for Medical Management, Member Services, Call Center and Finance departments including the creation of new reporting dashboards for end users.- Led teams of programmers and systems analysts deploying x12 & Flat File interfaces, surround systems and databases needed to support the new core system conversion, and adding two new product lines of business; Cal MediConnect and Covered California.- Successfully implemented a customer facing online premium payment solution with Bank of America to support the state exchange Covered California membership enrolled in the L.A. Care Covered product.- Also led or participated in other key initiatives; CORE EFT/ERA Compliance, ICD-10, Cal MediConnect, Covered California and customer retention solutions. From March 2013 to April 2015 (2 years 2 months) Greater Los Angeles AreaManager of Business Analysis @ Health Net Under Sales Operations, Managed a team of Business System Analysts supporting multiple CRMs and Reporting tools used by the Commercial Small Business and Large/Major Accounts Sales teams. Responsibilities included; production support, user training, reporting, KPI metrics, user satisfaction surveys, staff development, and BPO. Led the team in system design, development and enhancements for department and corporate initiatives.- Consistently maintained production support service level metrics above 98% 5 years in a row by implementing streamlined processes, staff training and development.- Developed business requirements and led the system migration efforts of a two year, multi-million dollar system conversion project moving Arizona commercial sales CRM to the California sales system platform which provided streamlined functionality and business process across multiple sales regions.- Managed the development and release of a new Customer Relationship Management (CRM) system solution supporting commercial Small Group sales team, improving ability to track phone calls, appointments and better manager producer/broker relationships.- Facilitated the upgrade of main sales system Siebel CRM from v7.5 to v8.0, leveraging new software capabilities and improving system performance. From November 2006 to February 2013 (6 years 4 months) Woodland HillsSenior Project Manager @ Health Net Working in the Product Development department, Responsible for analysis, review, forecasting and trending activities of products and project portfolio for strategic planning and management needs. Coordinate with cross-functional teams to develop and define product design from both operational and information systems perspective including: systems analysis/design, operational readiness and providing technical advice. Trained the sales staff on new product offerings.- Contributed to the development and enterprise readiness of HSA (Health Savings Account) compatible plan portfolio which led to the successful marketing launch to Small Business and Large commercial group business.- Led cross-functional project management team in concluding that recommended ASO product offering was not feasible at that time and presented report to leadership stakeholders, avoiding over $1M in unnecessary development costs.- Contributed to the successful implementation and market release of Dental & Vision capabilities and product portfolio. From January 2003 to November 2006 (3 years 11 months) Woodland Hills, CAMultiple Roles @ Health Net Held multiple roles in the Membership Accounting & Eligibility department. Positions held were Enrollment rep, Accounting Rep, Group Database Rep. As Group Database Rep, responsible for efficient installation of new commercial large business accounts. Developed process improvements and maintain positive communication between departments. From November 1997 to January 2003 (5 years 3 months) Woodland Hills, CAProduction Enablement Engineer @ Farmers Insurance Program Manager, Salesforce Shared Services @ Farmers Insurance As a member of Farmers IT department, participated and led several initiatives;Led the solution definition, and planning efforts for Farmers Agency Distribution Roadmap and Guidewire Policy Center Front End using Salesforce cloud products. Led the elaboration phase leveraging Salesforce Heroku platform as the front end for Guidewire Policy Center. Acted as Development lead for Farmers Service Relationship Management (SRM) platform supporting Service Operations business unit. Later supporting the Business Insurance Group implementation onto the SRM platform (BI SRM). Acted as Development lead and Scrum Master for the functional worktream. In mid 2019 changed role to be scrum master leading the Salesforce development teams on a 5 month MVP project for Lead Management. Currently leading the Lead Management worksream for Farmers Agency Facing Technology Roadmap (AFTR) program. From November 2016 to April 2020 (3 years 6 months) Woodland Hills, CAStrategic Relationship Manager @ L.A. Care Health Plan Working in the IT Business Solutions team; overall responsibility to serve at the strategic link across Business Units, Information Technology and outside vendors at mid and executive level management. Provided strategic consulting support and guide IT and business partners through project portfolio prioritization, long-term solution road-maps, capacity planning and ROI of key IT initiatives. Provide support in delivering technology products that meet the needs of the business.- Collaborating with department executives, established a two year strategic project portfolio roadmap and budget to replace aging home grown applications with Salesforce.com Service & Community Clouds for the call center, community outreach and other member and provider facing teams.- Built prototype applications on Salesforce.com demonstrating capabilities and business value to aid management in decision making. From April 2015 to April 2016 (1 year 1 month) Los Angeles Metropolitan Area


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Frequently Asked Questions about Jeff Thompson

What company does Jeff Thompson work for?

Jeff Thompson works for L.A. Care Health Plan


What is Jeff Thompson's role at L.A. Care Health Plan?

Jeff Thompson is Program Director


What is Jeff Thompson's personal email address?

Jeff Thompson's personal email address is j****[email protected]


What is Jeff Thompson's business email address?

Jeff Thompson's business email addresses are not available


What is Jeff Thompson's Phone Number?

Jeff Thompson's phone (**) *** *** 549


What industry does Jeff Thompson work in?

Jeff Thompson works in the Information Technology and Services industry.


Who are Jeff Thompson's colleagues?

Jeff Thompson's colleagues are David Doran, Kathryn Waterman, Danny Teng, Gerald Swanson, Natalie Porter, Amber Hudson, Kyle Wilson, Brent Hickman, Dave Neely, and Craig Cunningham


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In a nutshell

Jeff Thompson's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 8 month(s)

Jeff Thompson's Willingness to Change Jobs

Unlikely

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