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Senior Information Technology Executive who utilizes IT to ensure health care is delivered in a patient centered, cost effective, regulatory compliant and strategically advantageous manner.

Vice President of IT / CIO @ 178 bed acute care hospital including a Physician Corporation with 24 Physician Practices. Responsible for leadership of the Information Services, Telecommunications (64 FTEs) and Biomedical Engineering (3 FTEs) Departments comprising application support, data and voice network support, data center operations and tactical & strategic planning. Department supports 2,300+ PC’s, 365 servers and 160+ applications. Member of the Executive Team reporting directly to the CEO. From November 2006 to Present (9 years 2 months) Adjunct Faculty @ Worked with the Chairman of the Department of Health Management and Policy to design and teach the first Introduction to Health Information Management class. From January 2013 to May 2013 (5 months) Vice President of Information Services/CIO @ 336 bed acute care hospital including a Level II Trauma Center, Senior Living Services, Home Health Agency, Health and Fitness Center, a Radiation Therapy Center, a Diagnostic Imaging Center, an Ambulatory Surgery Center, 13 Community Health Centers, Ambulance Services, and a Health Equipment Store. Responsibilities included leadership of the Information Services Division comprised of application, voice and data network support, data center operations, telecommunications support, and tactical & strategic planning. Division supported 1,100+ PC’s, 140 servers and 70+ applications along with 2,400 phones in 20 locations. Member of the Executive Committee reported directly to the COO. From October 2001 to October 2005 (4 years 1 month) Director of Information Services @ 168 bed acute care hospital including Home Health/Hospice Agency, Ambulatory Surgery Center, Diagnostic Imaging Center and 4 Community Health Centers. Responsibilities included leadership of IS Department, which is comprised of application support, voice and data network support, data center operations, telecommunications support, and tactical & strategic planning. Lead 12 member IS group and 8 member telecommunications staff. From September 1995 to September 2001 (6 years 1 month) Systems Manager @ An HMO which consisted of 13 physicians offices in Maryland. This was a subsidiary of Blue Cross and Blue Shield of Maryland and part of their PPO network. Responsibilities included overall direction and support of the IDX GPMS computer system for 13 offices. Directed 3 member support staff generating custom data requests, installing and managing electronic claim submission to all carriers, installing and managing electronic data transfer to collection agencies, supporting the billing department to automate manual procedures, testing and managing the installation of the HSII Patient Accounting system into all locations and departments. From 1994 to 1995 (1 year) Owner @ This was a start up company specialized in providing practice management systems and electronic billing solutions. Responsibilities included starting-up and managing all operations including marketing, sales, consulting, system installation/training, and customer support for physician offices in Maryland and Pennsylvania. From 1992 to 1994 (2 years) Installation Specialist @ A hospital information systems vendor that offers both financial and clinical information systems (currently called Quadramed Corp.). Responsibilities included managing installation of Patient Accounting, Registration, and Medical Records Index applications. Worked with Hospital Project Manager to determine resources and plan activities to provide smooth installation of applications. From 1992 to 1992 (less than a year) Technical Product Manager @ An information services vendor that offered financial and clinical information systems to hospitals and long term care facilities. Technical Product Manager (1990 - 1992) Responsibilities included technical sales support along with working with a team of Product Managers assisting EVP to enhance current products, design future releases, experiment with new technologies and create marketing alliances with 3rd-party vendors. System Management Consultant (1989 - 1990) Provided training and support for customers' systems management and operations areas, working to create and implement system management functions, designing, coding and testing installation/upgrade procedures. Implementation Consultant (1988 - 1989) Installed Patient Accounting, Patient Management and Executive Reporting applications, assisting clients in meeting user-defined specifications, and provided on-site technical assistance. From 1988 to 1992 (4 years) Systems Analyst @ The largest healthcare insurer in New Jersey. Automated departmental procedures, trained personnel, tested commercial applications and coordinated installation and support of Limited Enrollment and Utilization Inquiry System into larger key accounts. From 1985 to 1988 (3 years)

MBA, Business Administration @ Olivet Nazarene University From 2003 to 2005 BS, Business Administration, Computer Science @ Shepherd University From 1981 to 1984 Glen Ridge High School From 1976 to 1980 Jeff Pollock is skilled in: Healthcare, Customer Service, Process Improvement, Healthcare Information Technology, Leadership, Information Technology, Data Center, Hospitals, HIPAA, EMR, Strategic Planning, Security, Project Management, Team Building, Healthcare Management