Field Engineer/IT Contractor
2006 to 2008
Lead Cloud Engineer
Senior Systems Engineer
September 2014 to May 2017
Greater Seattle Area
January 2013 to September 2014
Greater Seattle Area
Catholic Health Initiatives
Supervisor, Microsoft Servers - Regions 4, 5
April 2011 to December 2012
The Doctors Clinic
IT Support Analyst
2008 to 2011
Manager, Operations and Technical Services
January 2000 to January 2006
What company does Jeff Peacock work for?
Jeff Peacock works for Self employed
What is Jeff Peacock's role at Self employed?
Jeff Peacock is Field Engineer/IT Contractor
What industry does Jeff Peacock work in?
Jeff Peacock works in the Information Technology and Services industry.
Field Engineer/IT Contractor @ Self employed Traveled throughout the US and Canada, installing, configuring, and troubleshooting systems. From 2006 to 2008 (2 years) Lead Cloud Engineer @ Starbucks Seattle, WashingtonSenior Systems Engineer @ Starbucks Senior engineer on the Storage and File Services team, working with the following technologies:EMC, VNX, VMAX, XIO, NetApp 7. and C., Cisco, MDS, FC, collectD, Graphite, Grafana, DFS, CIFS, NFS* Repaired and improved the DFS environment to increase stability, reliability, redundancy, and performance.* Wrote scripts to check health and availability, and to automate builds and configurations of DFS infrastructure, file shares, etc.* Designed custom metrics and monitoring solutions using a combination of Ruby and Powershell scripts, collectd, snmp, Graphite and Grafana, to provide insight on performance and capacity for storage systems. From September 2014 to May 2017 (2 years 9 months) Greater Seattle AreaSystems Engineer @ Amazon Designed and maintained critical infrastructure systems on the Core Infrastructure team supporting over 130,000 global customers. Primary support for Windows Servers, SCCM, SCOM, WSUS, Hyper-V, File and Print, DFS/DFSR, imaging, monitoring, DHCP, Shared SQL, Anti-Virus, and AWS VPC management.* Service owner, File Services. Redesigned an environment comprising hundreds of remote file servers and petabytes of data to provide improved performance, reliability, scalability, DR, automation, and monitoring.* Service owner, Hyper-V.* Secondary service owner, SCCM* Managed AWS VPC. Provisioned instances for corporate Amazon, including services such as EBS, S3, EC2, Storage Gateway, custom AMIs, etc.* Successfully completed AWS architecture class* Wrote Powershelll scripts to help automate, maintain, and monitor systems From January 2013 to September 2014 (1 year 9 months) Greater Seattle AreaSupervisor, Microsoft Servers - Regions 4, 5 @ Catholic Health Initiatives Oversee day-to-day operations and support for over 700 servers in 10 domains at 22 hospitals and data centers in 6 states (WA, OR, ND, SD, MN, WI). • Designed a regional DFS infrastructure system for high availability, off-site replication, and location-based access to file shares• Traveled to sites to perform detailed inventory and server rack diagrams, and develop plans for future improvements• Designed and ordered APC battery backup solutions, including large Symmetra systems, managed PDU’s, and InfrastruXure appliances to provide centralized management, monitoring and alerting.• Configured APC power management modules, Avocent KVM Switches, and DRAC/ILO’s to allow fully functional remote support for all systems• Purchased and managed all server related inventory, licenses, warranties, etc.• Vetted all requests and provided recommendations for new hardware to support applications and infrastructure for hospitals and MBOs• Resolved numerous complex permission issues • Performed multiple DHCP, IAS, DC, and file server migrations • Deployed SCCM and SCOM to manage and monitor systems in the region. Assisted in the planning, design, and nationwide deployment of SCOM.• Interviewed, hired, and supervised Systems Engineers• Responsible for performance reviews, time tracking, mentoring and training of employees• Managed Remedy ticket queue, on call rotation, and work/project scheduling for our team• Provided top-tier support for all server related issues• Represented the Server team in weekly operational meetings with company executives, including site directors and the RCIO From April 2011 to December 2012 (1 year 9 months) Tacoma, WAIT Support Analyst @ The Doctors Clinic •Provided top-tier tech support for hundreds of users in a corporate health care environment•Assisted in the deployment and troubleshooting of a new Electronic Health Records system•Deployed, tracked, and managed software and OS patches, updates and upgrades •Created batches, scripts, and packages to assist in deployments•Deployed/replaced/repaired PCs and printers, ran cross connects, performed port activations, and enabled port monitoring•Monitored servers and network performance•Troubleshot everything on clients and servers including memory leaks, .Net assembly issues, SQL security permissions and DB migrations, DFSR hiccups, Forefront AV exclusions, Terminal Services Gateway applications, etc.•Created and managed accounts in Active Directory and numerous software applications•Designed and restructured Active Directory architecture to more effectively manage policy-based security, software deployments, system configurations, and updates•Created and managed Group Policies that aided in maintaining and securing our systems•Drastically reduced Help Desk support calls by transforming an environment with 600+ PCs and 150+ Locally Installed printers into a fluid network printing environment complete with automatically populated printer installations based on location. Designed, deployed, and managed the solution•Drastically reduced computer build and repair time by introducing system images deployed and maintained through WDS, complete with multicasting and domain/security group joining scripts. Brought build time down from 6+ hours to approximately 20 minutes•Built and administered company print, WDS, and fax servers•Planned and executed Fax Server migration, consisting of over 150 separate DIDs cut over to a new T1, server configuration and migration, and client upgrades on all PCs•Performed server backups and restorations; created disaster recovery documentation From 2008 to 2011 (3 years) Manager, Operations and Technical Services @ Archery Interactive • Planned and executed successful company comeback by re-prioritizing company goals, drastically reducing operational cost, and streamlining day-to-day operations• Created company procedures, policies, and documentation• Designed and implemented a knowledge base and resolution tracking website for customers and employees• Oversaw all hardware and software changes to systems; performing research, testing, and documentation• Diagnosed and troubleshot issues on workstations, servers, and network hardware• Performed and managed routine backups, updates, and system maintenance• Scheduled nationwide installations, and made all travel arrangements for installers• Purchased and managed inventory under an extremely tight budget for system sales averaging $1M/year• Maintained company webpage From January 2000 to January 2006 (6 years 1 month) Denver, CO
Introversion (I), Intuition (N), Thinking (T), Judging (J)
2 year(s), 10 month(s)
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