Jeff CISA's Email

Lead Infrastructure Engineer @ - Engineer security controls to abide by state and federal guidelines - Incident Response and Handling - IT Security Auditing - System Hardening - Design and manage backup and disaster recovery solutions - Configure network firewalls - Manage enterprise IT projects - Secure corporate and cloud networks From November 2012 to Present (3 years) Olympia, WAKing County Desktop Support Lead @ - Managed fourteen desktop technicians - Supervised upgrade, move and deployment projects - Access control management - Developed and documented security policies and procedures From October 2010 to November 2012 (2 years 2 months) Renton, WADesktop Support Technician II @ - Contracted to Providence Health & Services - Managed tier II desktop laptop, peripheral and software incidents - Performed asset management, tracking and ordering - Deployed and configured endpoint protection From January 2010 to October 2010 (10 months) Redmond, WAFlight Control Specialist @ - Provided aircraft flight management system technical support - Supported team desktops and LAN - Complied with FAA security requirements From May 2007 to January 2010 (2 years 9 months) Redmond, WATechnical Support Analyst @ - Supported local desktops and peripherals - Provided Microsoft Partner Program portal assistance From December 2006 to May 2007 (6 months) Redmond, WATechnical Support Representative @ - Provided Tier I desktop, peripheral and LAN support - Over the phone technical sales and support From February 2001 to November 2003 (2 years 10 months) Bellevue, WAPC Technician @ - Built and imaged custom ordered PC's - Repaired, upgraded customer PC's and laptops - Sold hardware and software From January 2000 to February 2001 (1 year 2 months) Bellevue, WA

Jeff CISA is skilled in: Technical Support, Active Directory, Microsoft Exchange, Network Administration, Troubleshooting, VMware, Networking, System Administration, Disaster Recovery, Powershell, Group Policy, Data Center, Windows Server, Security, Process Improvement, Information Technology, ITIL, Project Management, IT Security Policies, Desktop Support..., VMware View, IT Management, Incident Management, Office 365, ADFS, Meraki, Nutanix, WSUS, Windows Azure, PKI, Nessus, Network Security, Information Security, Aviation, Computer Security, Technical Documentation, HIPAA, NIST 800-53, Firewalls, Encryption, Veeam, Incident Handling, Hyper-V, Cryptography, Server Hardening, IPSec, Scripting, Penetration Testing, Vulnerability Assessment, Cisco IOS