Director, Global eCommerce Development @ ▪ Manage and build the global development of our 10 eCommerce businesses globally
▪ Oversee and manage sales and global product assortment plans for 10+ eCommerce site/businesses
▪ Management of global marketing strategies
▪ Collaborate and advise eCommerce partners on marketing calendar initiatives and CRM Management
▪ Technical/Operational consultative management of overall websites, customer service and fulfillment management From March 2015 to Present (10 months) Greater New York City AreaDirector, eCommerce Platforms & Operations LoyaltyEdge @ ▪ Own overall platform strategy and execution of user experience, fulfillment and servicing
▪ Manage partnerships with 7 fulfillment providers, 3 technology partners and 2 servicing providers
▪ Lead all technology and program enhancements
▪ Manage and optimize LoyaltyEdge’s underlying rewards catalog (e.g. merchandise, gift cards)
▪ Provide Client Management team with enhanced client-level reporting, marketing campaign planning, catalog refresh and analytical capabilities support
▪ Partner with Risk team to manage and enhance analytics warehouse capabilities
▪ Oversee all compliance and audit activities across LoyaltyEdge
▪ Lead collaboration with key internal partners (e.g. Operations, IT, Membership Rewards, World Servicing) to develop best-in-class business processes From June 2013 to March 2015 (1 year 10 months) Adjunct Professor @ eCommerce: Managing, Building, and Developing Digital Sales Environments (Fall 2014)
Course Summary: Today’s consumer market redefines the way retailers need to diversify and position their products and brands. In this hands-on course, we will explore website design and development, product positioning, marketing, advertising, order processing, fulfillment, customer service, and customer retention initiatives that eCommerce businesses demand. From September 2014 to December 2014 (4 months) Manager of eCommerce @ ▪ Oversaw business operations for all on-line concepts including; bedbathandbeyond.com, buybuybaby.com and bedbathandbeyond.ca
▪ Developed and oversaw operational business processes required to run a digital commerce business
▪ Direct oversight of content management tools; including prioritization, tracking and scoping of enhancement and defect requests
▪ Managed content transition from legacy sites to new ATG platform for all concepts
▪ Work closely with partner organizations in planning, development and testing new and engaging content
▪ Built reports on the status of the digital commerce business
▪ Developed a framework for prioritization of projects and enhancements and lead cross-functional teams in execution
▪ Liaised with internal departments (Marketing, Information Technology, Merchandising,
Store Operations) to ensure alignment to corporate goals From July 2012 to June 2013 (1 year) Union, NJManager of eCommerce Operations @ ▪ Managed a team of copywriters, graphic designers and content specialists in order to create and maintain all product content for the eCommerce website
▪ Ensured content output maintained consistency in quality and tone
▪ Managed content transition from existing site to new IBM Websphere platform
▪ Managed content resources and workflow, prioritized content projects
▪ Created training materials and trained customer service reps on eCommerce systems and procedures
▪ Maintained relationships with over 300 drop ship vendors while handling order and product content issues
▪ Negotiated contracts for drop ship vendors
▪ Managed drop ship vendor compliance with negotiated SLA's for service and order fulfilment
▪ Worked closely with Marketing on email blasts, SEO, website banners and paid website signage
▪ Direct supervision of website fraud prevention and product reviews
▪ Managed C-level customer care issues that require additional research and authority From December 2008 to July 2012 (3 years 8 months) eCommerce Operations Manager @ ▪ Managed staff of 10 for all business operations including customer care, fulfilment and sales
▪ Oversaw fulfillment staff for shipping and receiving warehouse for online shoe store
▪ Directed inventory and replenishment management
▪ Attended industry trade shows throughout the year From October 2004 to June 2008 (3 years 9 months)
MBA @ Southern New Hampshire University From 2005 to 2007 BS Marketing @ University of New Hampshire From 1997 to 2001 Jason LeBoeuf is skilled in: E-commerce, Retail, Web Analytics, Competitive Analysis, Business Development, User Experience, Team Management, Vendor Management, Merchandising, Multi-channel Retail, Customer Service, Marketing, Management, SEO, Email Marketing
Websites:
http://www.americanexpress.com