Global Executive Program, International Business @
Tuck School of Business at Dartmouth
Whilst there are a lot of hard skills & competencies that make up my CV, the reality is that when you have worked for some of the most inspiring brands in the world you need to appreciate that everything you do revolves around inspiring and motivating people and being honest, transparent and value driven for your customers.
Whilst there are a lot of hard skills & competencies that make up my CV, the reality is that when you have worked for some of the most inspiring brands in the world you need to appreciate that everything you do revolves around inspiring and motivating people and being honest, transparent and value driven for your customers. So, whilst I will list off the things most people want to read about, I suggest you speak to people who have worked with me, read the testimonials and look at the performance track record of the teams I have been a part of. That is the best and most unbiased view you will get of both my skills, my personality and my passion.
As an experienced & passionate Telco Senior Executive I am skilled at leading teams across strategy, sales, marketing, contact centres and operations in both B2B and B2C environments. A transformation and organisational change agent who is passionate about people and regarded for building high-performing cultures and loyal teams.
I have been recognised for developing and driving strategies to increase brand awareness, maximise sales and revenue opportunities, reduce operational overheads and drive service improvement initiatives in tough and competitive market conditions.
I have had strong global exposure at implementing large scale strategic programs, improving customer experience and operational delivery with strong influencing and negotiation skills across matrix organisations. In addition, I have negotiated and implemented very large supplier contracts with key partnerships and business alliances.
As a brand evangelist I ensure that all aspects of people, business and customer processes deliver upon the brand promise.
Head of Telco / Executive Head of Woolworths Mobile @ From January 2015 to Present (1 year) Sydney, AustraliaChief Operating Officer @ From October 2013 to December 2014 (1 year 3 months) Johannesburg Area, South AfricaChief Customer Officer & Transformation Program Director @ From October 2012 to September 2013 (1 year) Johannesburg Area, South AfricaManaging Director, Direct - Europe, Middle East & Africa @ From January 2011 to April 2012 (1 year 4 months) Global Head of Service Operations @ From September 2009 to January 2011 (1 year 5 months) London, United KingdomRegional Head of Customer Service, Asia @ From April 2006 to September 2009 (3 years 6 months) Sydney, AustraliaDirector of Customer Service @ From 2004 to 2006 (2 years) Sydney, AustraliaHead of Direct Service, Australia & New Zealand @ From 2001 to 2004 (3 years) Sydney, AustraliaCustomer Service Manager, Citiphone @ From January 2000 to December 2001 (2 years) Brisbane, Australia
Global Executive Program (split program between IE and Tuck), International Business @ IE Business School From 2011 to 2011 Global Executive Program, International Business @ Tuck School of Business at Dartmouth From 2011 to 2011 Master, Business Administration @ University of Southern Queensland From 2004 to 2008 Graduate Certificate, Management @ University of Southern Queensland From 2004 to 2005 Diploma, Business Administration @ Russo Institute From 1991 to 1991 Strategic Management Program, Business Administration and Management, General @ Macquarie Graduate School of Management (MGSM) From 2007 to 2007 Jason Hair is skilled in: Strategy Development, Inside Sales, Direct Sales, Customer Service, Mergers, Performance Improvement, Culture Change, Great People Skills, Project Management, Leadership, Operational Excellence, Service Delivery, Customer Satisfaction, Strategy, Change Management, Customer Experience, Management, Coaching
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