Business Development Representative - Microsoft Go to Market Services Lead @
Customer Service Advocate @ Verizon Wireless
Digital Marketing Specialist @ Supreme Marketing
Dynamic, analytical and results-driven professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Excellent planning and organizational skills with proven ingenuity to manage assignments efficiently. Considered a skillful and dedicated professional with extensive experience in marketing, leadership, and support of daily operational and administrative functions; identifies custom and generic analytic solutions
Dynamic, analytical and results-driven professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Excellent planning and organizational skills with proven ingenuity to manage assignments efficiently. Considered a skillful and dedicated professional with extensive experience in marketing, leadership, and support of daily operational and administrative functions; identifies custom and generic analytic solutions across all levels of an organization to maximize results from the knowledge obtained throughout my professional working experience.
Business Development Representative - Microsoft Go to Market Services Lead @ Engaging with Executive/C-Level management to onboard their companies for marketing campaigns hosted by Microsoft. Providing ongoing marketing advisement and assistance with campaign execution. Managing and following up on various participant accounts throughout the stint of the campaign by constantly communicating with the partner to ensure that all components of the campaign have been completed. Concluding by finalizing a full market campaign review by collecting and conveying the results to the partner about the success of the campaign cycle. From June 2015 to Present (5 months) Greater Atlanta AreaCustomer Service Advocate @ Managing customer inquiries, concerns, billing questions and service requests while in compliance of business processes. Increasing the effectiveness and efficiency of support services through daily improvements of each performance standard as well as coordinating and communicating between other support channels; oversee ownership over productivity and manage work flow to meet or exceed quality service goals for Verizon Wireless..
Knowledge: Team Lead/Point of Contact by conducting team meetings, huddles, coachings and team support whenever supervisor is absent/unavailable
Creative Direction: Developed and managed contests and incentive projects to build team morale in achieving metrics to company’s standards resulting in a 10% increase in team overall performance output
Increased Experience Level: Attained the "Top Team Representative" award in July and October 2014 for surpassing the performance metrics amongst team; Awarded 100 Club for June, July, October and December 2014 for being in the top 20% performing representative From January 2014 to June 2015 (1 year 6 months) Greater Atlanta AreaDigital Marketing Specialist @ Planned, developed, and implemented creative and effective communications strategies to inform the internal and external community and organizations about Supreme Marketing. Implemented online brand marketing projects to continue to build clientele brand awareness. Collaborated with cross functional departments to identify and present new ways to integrate social media into client business strategies and marketing campaigns.
Knowledge: Developed detailed strategic and operational plans for social media channels/programs and ensured consistent, high-quality editorial execution by distribution client content to over 65 blogging channels
Creative Direction: Initiated contact with rising social media sensations to create partnerships for current and future viral projects within client’s target market, resulting in an increase of viewership of over 500,000+ Vine/Instagram views month to date on selected projects From December 2013 to October 2014 (11 months) Greater Atlanta AreaProduction Assistant @ Assisted the production coordinators and stage mangers with various aspects of production for live taping of Sunday Best Seasons 6 & 7, The T.D. Jakes Show and Comic View television shows. Provided support by organizing and assisting in on and off set deliveries. Facilitated in providing efficient communication between various production departments and performed any and all jobs assigned by the production coordinators and stage managers in a fast paced environment. Monitored the production of daily events on taping days for BET and the distribution of necessary printed materials to appropriate departments. From February 2013 to August 2014 (1 year 7 months) Greater Atlanta AreaPR intern @ From 2012 to 2012 (less than a year)
Bachelor of Arts (BA), Advertising @ University of South Carolina-Columbia From 2010 to 2012 Claflin University Jasmine Chapman is skilled in: Public Relations, Social Media, Blogging, Marketing, Advertising, Event Management, Press Releases, Facebook, Social Media Marketing, Account Management, New Business Development, Sales, Microsoft CRM, Lead Generation, Management, Customer Service, Microsoft Office, Social Networking
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