Jamey Lanzalaco's Email

Owner @ VirtualEdge Systems LLC provides professional computer and IT services to small and medium sized businesses, home businesses and residential customers. Here are some of the services we provide: Some of the services we provide: -Vmware virtualization services -Google cloud services -Social media services -Computer and cell phone monitoring -Computer repair and general computer services -Virus removal -System upgrades -Server builds and support -Disaster recovery plans -Data backup and recovery -Data encryption -Security analysis -Wired and wireless network installations and upgrades -Information Technology services -Website design\creation -Home computer lab design -Computer consultations From April 2011 to Present (4 years 9 months) Cincinnati AreaVmware\Windows Administrator @ • I am part of the North America Projects Team • Build new client Vmware environments and\or enhance current virtual infrastructures by analyzing performance. Then we recommend and implement the proposed solutions. • Administer multiple client Vmware and Windows environments • Create PowerCLI scripts to automate Vmware management tasks and provide reporting. • Leverage cli commands to manage the Vmware environment. • Provide senior level Vmware and Windows support by helping the production support team to trouble shoot issues and answer any questions they may have. • Recommend monitoring, management and automation tools for virtual infrastructures and then implement the recommended products. From January 2012 to Present (4 years) Senior Systems Administrator @ • Implement and configure new VMware ESXi 4.1 and HP LeftHand SAN production infrastructure(hosts, switches, san) • Create production Windows VMs, test, and cut over into production • Engineer and Support server and network operations • Provide any other senior level technical services as needed From March 2011 to September 2011 (7 months) SAP Operations Administrator @ • Provide Windows Server and application support • Provide SAP application support and maintenance • Support SAP operations by monitoring\managing and building windows servers • Write vbscripts to automate business and technical processes • Monitor and provide guidance for the VMware server landscape from both the ESX and Windows Server\Application side. • Provide SQL Server admin support for production, dev, and qa systems • Provide support for ControlM business process tool. Write scripts to automate business\bank transactions within ControlM. From August 2010 to February 2011 (7 months) Senior IT Analyst @ • Received World Class Customer service award and IT Business Impact Award in 2010. • Senior level Server/PC technical support and deployment • Use Profiler, Perfmon, query analyzer and other SQL tools to manage SQL servers • Practice Ethical Hacking security training and tools to strengthen systems security • Utilize Active Directory and SMS to manage our internal network • Manage VMware ESX and MS HyperV hosts and virtual machines. • Sharepoint Administration • Write vbscripts/vba to automate network administration and migration functions • Roll out new applications using SMS and vbscript • Develop applications to supplement our business units • SQL Server 2000, 2005 administration(SSIS, BIDS, SSMS, TSQL) • Develop and support SQL Server Reporting Services and other adhoc reporting. • Setup/support wireless and cabled networks • Develop backup and disaster recovery processes using Acronis TrueImage • Bi-yearly Internal Controls reporting to adhere to SOX compliance requirements • Implement\support barcoding/scanner technologies From July 2006 to August 2010 (4 years 2 months) Technical Analyst @ • Use Active directory to manage domain groups/users/security • Running cat5 cabling and setting up punch downs as needed. • Install, Configure, and administer windows os and various other software. • Support client, and in-house LAN/WAN connectivity and hardware. • Provide web application support • Support/develop client Access 2000 custom application using VBA • Develop MS Excel reports to track client inventory and monthly client site visit information using vba to add further functionality. • Various level 2-3 application support via phone and on-site (All MS Office apps 97-2003, CRM apps, DOS based property management software, web apps and others). • Tape backup system support and engineering. • Web Hosting and account administration/support. • On-site hardware/software support and repair. • Support process development and documentation. • Remote administration via RAdmin, Windows VPN, and Remote Desktop. • Citrix Metaframe XP, administration/support and configuration for users. • Maintain in-house servers (Windows 2000, 2003, Terminal server, and SuSE 9.3 file server). • Install and configure CA eTrust antivirus enterprise edition server on Windows 2000 server and then remotely deployed client ca eTrust antivirus on all servers and workstations (XP Pro and 2000). • Monitor eTrust build, virus signatures, nightly workstation/server backup jobs, and rotate tapes for nightly tape backup. From December 2004 to March 2006 (1 year 4 months) Technical Analyst @ • Create, maintain and automate MS Access test case databases using vba. • Provide 2nd level support for MS Office applications (up through XP), Platforms Win95-XP, and Lotus Notes. • Provide support for proprietary mainframe systems. • Document each issue in the Lotus Notes based Help Desk DB, Projectrak. • Analyze Help Desk data and create daily, weekly, monthly, department specific and ad hoc reports. • Design report automation systems within MS Access 97/2000, Excel 97/2000 and Lotus Notes using VBA and ODBC technology. • Create Lotus Notes views within Lotus Notes Designer using Lotus Script to provide query functionality. • Use Lotus administrator to monitor lotus mail servers and to manage user accounts. • Use Netware Administrator to remotely manage user network accounts. Currently running client versions from 4.7 to 4.90. • Use either VNC or Lotus Sametime to remotely resolve user system problems. • Support claims field Representative applications ie, AT&T Global Dialer, Sprint Wireless and Cisco VPN. • Constantly enhance and improve current I/S processes and procedures. • Install and configure Rational Suite on new workstations. • Create new XDE Projects and datasources as well as designing project databases (Access 2k/97). • Test out Mercury TestDirector and Rational Tools to see which seemed to work better for our initiative. • Write use cases and test cases. • Develop test scripts, using java and vb in Rational XDE and Rational robot, for OCG’s insurance web/client applications. • Use Rational Test Manager to create test suites and to gage script efficiency by utilizing Test Manager’s reporting/graphical tools. • Use Rational Clear Quest to track and report application defects. From December 2002 to December 2004 (2 years 1 month) Help Desk Analyst @ • Used PCAnywhere and a java based web application to provide remote access solutions. • High call volume and call resolution. I took between 50-75 calls a day. Monitored call queue. Escalated tickets when necessary. • Trouble shooting MS Office 2000 Applications (Outlook, Excel, Word, etc.) Also supported OfficeXP. • Set up new exchange profiles and user groups. • Provided advanced MS Outlook and MS Exchange solutions. • Used MS Terminal Server to reset passwords and unlock accounts. • I provided advanced Access and Excel programming support (Visual Basic for Applications). • Trouble shooting anything that is not functioning on a POS (Point of sale) system like hardware, software. • Manipulating files in WinNT, Win98, Win 2000,Win95 platforms • Provided roll out support for clients switching from Win98 to WinNT. • Updated tables in SQL Server and Sybase. • Keep detailed documentation of each call in an in-house business tracking application. • I walked employees through new hardware and software installations (Different drivers, Hard drives, printers, hubs, routers, keyboards, etc). • Certified to support two of the three POS applications Datavantage has developed. • I provided customer support to retail and corporate level professionals. • Set up and maintained LAN’s, PCs, printers, peripherals, servers, routers and hubs. Trouble shot connectivity issues. • Provided SQL Server solutions (Password resets, employee information searches, setting up new accounts, etc). • Trained new employees to use issue tracking system and POS software. From December 2001 to December 2002 (1 year 1 month) Data Analyst @ • I programmed MS Access. Used VB in Access to automate reporting in Excel. • Developed queries and macros in Excel and access. • Used ODBC, ADO, RDO technologies in VBA in Access to create queries and macros, turn data into useful formatted information, and populate Excel reports with the created information. • File type conversion. • I created and maintained business tracking applications built in Access and SQL server using VB to provide enhanced functionality. • I would meet with clients to specify application forms design and functionality then I would develop the forms, functionality and ISO documentation. • I also designed daily, weekly, and cumulative client report templates in Excel. I would meet with a client to discuss the parameters for a report that needed to be generated. I would create the custom report along with any other programming functionality the client desired. • Provided data formatting and manipulation to adhere to certain client expectations. • In addition to programming and generating reports in MS Excel and MS Access, I was responsible for documenting any new process I developed using the ISO documentation process. From November 2001 to December 2002 (1 year 2 months)

Computer Programming @ The University of Akron From 1996 to 2002 Jamey Lanzalaco is skilled in: Computer Hardware, Computer Repair, Computer Security, IT Operations, Programming, Website Construction, Website Administration, Website Development, Computer Monitoring, Cell Phone Monitoring, Internet Monitoring, Information Technology, PowerShell, PowerCLI, VMware