Owner @ VirtualEdge Systems LLC provides professional computer and IT services to small and medium sized businesses, home businesses and residential customers.
Here are some of the services we provide:
Some of the services we provide:
-Vmware virtualization services
-Google cloud services
-Social media services
-Computer and cell phone monitoring
-Computer repair and general computer services
-Virus removal
-System upgrades
-Server builds and support
-Disaster recovery plans
-Data backup and recovery
-Data encryption
-Security analysis
-Wired and wireless network installations and upgrades
-Information Technology services
-Website design\creation
-Home computer lab design
-Computer consultations From April 2011 to Present (4 years 9 months) Cincinnati AreaVmware\Windows Administrator @ • I am part of the North America Projects Team
• Build new client Vmware environments and\or enhance current virtual infrastructures by analyzing performance. Then we recommend and implement the proposed solutions.
• Administer multiple client Vmware and Windows environments
• Create PowerCLI scripts to automate Vmware management tasks and provide reporting.
• Leverage cli commands to manage the Vmware environment.
• Provide senior level Vmware and Windows support by helping the production support team to trouble shoot issues and answer any questions they may have.
• Recommend monitoring, management and automation tools for virtual infrastructures and then implement the recommended products. From January 2012 to Present (4 years) Senior Systems Administrator @ • Implement and configure new VMware ESXi 4.1 and HP LeftHand SAN production infrastructure(hosts, switches, san)
• Create production Windows VMs, test, and cut over into production
• Engineer and Support server and network operations
• Provide any other senior level technical services as needed From March 2011 to September 2011 (7 months) SAP Operations Administrator @ • Provide Windows Server and application support
• Provide SAP application support and maintenance
• Support SAP operations by monitoring\managing and building windows servers
• Write vbscripts to automate business and technical processes
• Monitor and provide guidance for the VMware server landscape from both the ESX and Windows Server\Application side.
• Provide SQL Server admin support for production, dev, and qa systems
• Provide support for ControlM business process tool. Write scripts to automate business\bank transactions within ControlM. From August 2010 to February 2011 (7 months) Senior IT Analyst @ • Received World Class Customer service award and IT Business Impact Award in 2010.
• Senior level Server/PC technical support and deployment
• Use Profiler, Perfmon, query analyzer and other SQL tools to manage SQL servers
• Practice Ethical Hacking security training and tools to strengthen systems security
• Utilize Active Directory and SMS to manage our internal network
• Manage VMware ESX and MS HyperV hosts and virtual machines.
• Sharepoint Administration
• Write vbscripts/vba to automate network administration and migration functions
• Roll out new applications using SMS and vbscript
• Develop applications to supplement our business units
• SQL Server 2000, 2005 administration(SSIS, BIDS, SSMS, TSQL)
• Develop and support SQL Server Reporting Services and other adhoc reporting.
• Setup/support wireless and cabled networks
• Develop backup and disaster recovery processes using Acronis TrueImage
• Bi-yearly Internal Controls reporting to adhere to SOX compliance requirements
• Implement\support barcoding/scanner technologies From July 2006 to August 2010 (4 years 2 months) Technical Analyst @ • Use Active directory to manage domain groups/users/security
• Running cat5 cabling and setting up punch downs as needed.
• Install, Configure, and administer windows os and various other software.
• Support client, and in-house LAN/WAN connectivity and hardware.
• Provide web application support
• Support/develop client Access 2000 custom application using VBA
• Develop MS Excel reports to track client inventory and monthly client site visit information using vba to add further functionality.
• Various level 2-3 application support via phone and on-site (All MS Office apps 97-2003, CRM apps, DOS based property management software, web apps and others).
• Tape backup system support and engineering.
• Web Hosting and account administration/support.
• On-site hardware/software support and repair.
• Support process development and documentation.
• Remote administration via RAdmin, Windows VPN, and Remote Desktop.
• Citrix Metaframe XP, administration/support and configuration for users.
• Maintain in-house servers (Windows 2000, 2003, Terminal server, and SuSE 9.3 file server).
• Install and configure CA eTrust antivirus enterprise edition server on Windows 2000 server and then remotely deployed client ca eTrust antivirus on all servers and workstations (XP Pro and 2000).
• Monitor eTrust build, virus signatures, nightly workstation/server backup jobs, and rotate tapes for nightly tape backup. From December 2004 to March 2006 (1 year 4 months) Technical Analyst @ • Create, maintain and automate MS Access test case databases using vba.
• Provide 2nd level support for MS Office applications (up through XP), Platforms Win95-XP, and Lotus Notes.
• Provide support for proprietary mainframe systems.
• Document each issue in the Lotus Notes based Help Desk DB, Projectrak.
• Analyze Help Desk data and create daily, weekly, monthly, department specific and ad hoc reports.
• Design report automation systems within MS Access 97/2000, Excel 97/2000 and Lotus Notes using VBA and ODBC technology.
• Create Lotus Notes views within Lotus Notes Designer using Lotus Script to provide query functionality.
• Use Lotus administrator to monitor lotus mail servers and to manage user accounts.
• Use Netware Administrator to remotely manage user network accounts. Currently running client versions from 4.7 to 4.90.
• Use either VNC or Lotus Sametime to remotely resolve user system problems.
• Support claims field Representative applications ie, AT&T Global Dialer, Sprint Wireless and Cisco VPN.
• Constantly enhance and improve current I/S processes and procedures.
• Install and configure Rational Suite on new workstations.
• Create new XDE Projects and datasources as well as designing project databases (Access 2k/97).
• Test out Mercury TestDirector and Rational Tools to see which seemed to work better for our initiative.
• Write use cases and test cases.
• Develop test scripts, using java and vb in Rational XDE and Rational robot, for OCG’s insurance web/client applications.
• Use Rational Test Manager to create test suites and to gage script efficiency by utilizing Test Manager’s reporting/graphical tools.
• Use Rational Clear Quest to track and report application defects. From December 2002 to December 2004 (2 years 1 month) Help Desk Analyst @ • Used PCAnywhere and a java based web application to provide remote access solutions.
• High call volume and call resolution. I took between 50-75 calls a day. Monitored call queue. Escalated tickets when necessary.
• Trouble shooting MS Office 2000 Applications (Outlook, Excel, Word, etc.) Also supported OfficeXP.
• Set up new exchange profiles and user groups.
• Provided advanced MS Outlook and MS Exchange solutions.
• Used MS Terminal Server to reset passwords and unlock accounts.
• I provided advanced Access and Excel programming support (Visual Basic for Applications).
• Trouble shooting anything that is not functioning on a POS (Point of sale)
system like hardware, software.
• Manipulating files in WinNT, Win98, Win 2000,Win95 platforms
• Provided roll out support for clients switching from Win98 to WinNT.
• Updated tables in SQL Server and Sybase.
• Keep detailed documentation of each call in an in-house business tracking application.
• I walked employees through new hardware and software installations (Different drivers, Hard drives, printers, hubs, routers, keyboards, etc).
• Certified to support two of the three POS applications Datavantage has developed.
• I provided customer support to retail and corporate level professionals.
• Set up and maintained LAN’s, PCs, printers, peripherals, servers, routers and hubs. Trouble shot connectivity issues.
• Provided SQL Server solutions (Password resets, employee information searches, setting up new accounts, etc).
• Trained new employees to use issue tracking system and POS software. From December 2001 to December 2002 (1 year 1 month) Data Analyst @ • I programmed MS Access. Used VB in Access to automate reporting in Excel.
• Developed queries and macros in Excel and access.
• Used ODBC, ADO, RDO technologies in VBA in Access to create queries and macros, turn data into useful formatted information, and populate Excel reports with the created information.
• File type conversion.
• I created and maintained business tracking applications built in Access and SQL server using VB to provide enhanced functionality.
• I would meet with clients to specify application forms design and functionality then I would develop the forms, functionality and ISO documentation.
• I also designed daily, weekly, and cumulative client report templates in Excel. I would meet with a client to discuss the parameters for a report that needed to be generated. I would create the custom report along with any other programming functionality the client desired.
• Provided data formatting and manipulation to adhere to certain client expectations.
• In addition to programming and generating reports in MS Excel and MS Access, I was responsible for documenting any new process I developed using the ISO documentation process. From November 2001 to December 2002 (1 year 2 months)
Computer Programming @ The University of Akron From 1996 to 2002 Jamey Lanzalaco is skilled in: Computer Hardware, Computer Repair, Computer Security, IT Operations, Programming, Website Construction, Website Administration, Website Development, Computer Monitoring, Cell Phone Monitoring, Internet Monitoring, Information Technology, PowerShell, PowerCLI, VMware