Senior Enterprise Account Manager at ServiceNow – The Enterprise Cloud Company
Twickenham, United Kingdom
ServiceNow – The Enterprise Cloud Company
Senior Account Manager - Enterprise Division
January 2015 to Present
Senior Account Manager UK&I, Remedyforce
April 2014 to January 2015
Senior Enterprise Account Manager, Data Protection and Availability
July 2013 to April 2014
UK Sales Director
January 2012 to June 2013
London, United Kingdom
Enterprise Account Manager
March 2009 to December 2011
London, United Kingdom
Resource Management Solutions Ltd
Business Development Director
August 2007 to March 2009
Turing SMI Ltd
March 2004 to August 2007
September 1998 to February 2004
Product Marketing Associate
August 1997 to August 1998
ServiceNow is The Enterprise Cloud Company. We specialise in Service Management across every vertical regardless of how big or small you may be. Our customers have standardised on ServiceNow for enterprise-wide service management – applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. HR, facilities, field service and... ServiceNow is The Enterprise Cloud Company. We specialise in Service Management across every vertical regardless of how big or small you may be. Our customers have standardised on ServiceNow for enterprise-wide service management – applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace. ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment.
What company does James Richardson work for?
James Richardson works for ServiceNow – The Enterprise Cloud Company
What is James Richardson's role at ServiceNow – The Enterprise Cloud Company?
James Richardson is Senior Account Manager - Enterprise Division
What industry does James Richardson work in?
James Richardson works in the Computer Software industry.
James Richardson is an Enterprise Account Manager with experience of assisting organisations modernise and transform. Key ares of Responsibility and Experience ServiceNow - the Enterprise Cloud Company Previous solutions Remedyforce Salesforce.com Remedy On Demand / On Premise Bomgar ITILSenior Account Manager - Enterprise Division @ ServiceNow is The Enterprise Cloud Company. We specialise in Service Management across every vertical regardless of how big or small you may be. Our customers have standardised on ServiceNow for enterprise-wide service management – applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace. ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. From January 2015 to Present (1 year) Senior Account Manager UK&I, Remedyforce @ Responsible for BMC Software's Remedyforce (Saas IT Service Management Solution) sales for the UK and Ireland. From April 2014 to January 2015 (10 months) Senior Enterprise Account Manager, Data Protection and Availability @ Responsible for EMC's UK Data Protection and Availability Solutions in the Enterprise Manufacturing and Retail Industry sector. Primarily responsibility is to work with a selection of 12 Enterprise Customers as a Sales Specialist. Key Responsibilities: - Manage 12 Customers within the Retail and Manufacturing District. Solution customers Data Protection requirements through the use of EMC's Premier Software and Hardware Solutions From July 2013 to April 2014 (10 months) UK Sales Director @ Responsible for key Enterprise Accounts and management of UK Account Managers Campaigns for revenue growth in the following areas: - Service Support (Remedy ITSM, Remedyforce, Remedy On Demand) Service Automation (Bladelogic) Service Assurance (Proactive Net Performance Management) From January 2012 to June 2013 (1 year 6 months) London, United KingdomEnterprise Account Manager @ Column Technologies is a Global provider of Infrastructure Management Services and Solutions that help organisations to better manage their internal and external service delivery. James is responsible for all aspects of Column Technologies' Business Development activities in EMEA. Column Technologies corporate office is in Illinois, USA with regional offices in New York and Dallas,and global offices in the United Kingdom and India. Column Technologies is a full service BMC solution provider that resells, implements, suppports and conducts training globally. From March 2009 to December 2011 (2 years 10 months) London, United KingdomBusiness Development Director @ Resource Management Solutions Limited is a privately owned company focusing on: - BMC Software Professional Services - Support & Maintenance - BMC Product Solutions - Managed Services - Inshore / Offshore Development offerings we also have a Resource Management Division focused primarily on application specific technologies: BMC Software, SAP, Oracle, Microsoft Dynamics, Computer Associates, IBM Maximo, Hewlett Packard. We focus are efforts on successfully supplying the core Implementation team. Responsibilities: - Management of Sales Team - Sales Forecasting; P&L Responsibility; Sales Strategy Development - New Business Development Activities: Lead Generation; Strategic Selling of RMS Solutions. - Management: Sales Division; Target Allocation; Company Strategy - Board of Directors: Monthly reporting to the RMS Board of Directors on all Sales Initiatives and Activities. From August 2007 to March 2009 (1 year 8 months) Associate Director @ Turing SMI is a leading global provider of IT Service Management (ITSM), Telecom Management, Infrastructure Management and Banking Solutions. - Core Services: Business Analysis & Strategy, Project Management, ITIL-ETOM-NGOSS and MDF, BMC Software Systems Implementer, BMC Remedy Bespoke and out of the Box Solutions, Telecommunication Solutions (OS3, Operational Service and Support Suite), Banking Solutions (FIQS), Integration Specialists, IT Service Management, Training, Legacy Modernisation, 24 x 7 Global Support Desk. - Offices - UK/ USA/SOUTH AFRICA/ASIA PACIFIC/INDIA/AUSTRALIA - Position - EMEA Resource Manager - responsible for Resource Management - identifying Resource Requirements for Turing SMI's blue chip clients - Responsible for creation of BMC Resource Management Portal - Client facing Resource Management Solutions. From March 2004 to August 2007 (3 years 6 months) Team Leader @ Team Leader within the IT Financial Services Contract division From September 1998 to February 2004 (5 years 6 months) Product Marketing Associate @ •First Line of Sales Support for HP9000 Series 700/800 product lines for SF40. •First Line of Sales support for HP3000 servers for SF40. •First Line of Sales support for HP Enterprise Messaging, Management and Internet Programmes. •Created Internal sales force processes: Competitive Information – creation of Competitive Product Database. Co-ordinated HP Product Information from Senior Project Managers in Germany. •Organisation of customer seminars for key IT Issues within HP’s channel partners and key customers. Managed the logistics, mailing lists, database choice, external resources: Audio Visual equipment / Direct Mailing campaigns / External Speakers. Total of 50 seminars organised From August 1997 to August 1998 (1 year 1 month) Bsc Hons 2.1, Business Studies @ University of the West of England From 1994 to 1998 A Levels Economics, History, Art, A Levels @ International School of Paphos From 1988 to 1993 GCSE @ Kings School Ely, Cambridgeshire From 1986 to 1987 Orwell Park School From 1982 to 1986 James Richardson is skilled in: Account Management, IT Service Management, SaaS, ITIL, Professional Services, Service Desk, Solution Selling, Enterprise Software, Managed Services, Service Delivery, Outsourcing, Cloud Computing, Solution Architecture, Change Management, Service Management
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
2 year(s), 1 month(s)
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