James Lao’s Email & Phone

James Lao Contact Details

Location:
San Francisco Bay Area
Work:
Senior Support Engineer @ SAP
Support Consultant @ SAP China
Education:
Master of Science (M.Sc.) @ Shanghai Jiao Tong University
About:

Senior Support Engineer @ Solution support and service content owner with focus on SAP Governance Risk and Compliance (GRC) suite. Lead premium engagement services, including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings, etc., and de-escalation activities in critical customer situations. Develop support services for new products and ramp-up solutions. Collaborate closely with product and development team on 

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