Result oriented leader with experience and formal training in the IT field, with ability to work individually and as part of a team to positivity impact the growth profitably and effectiveness of an organization.

DevOps Engineer @ Developed and administrator for our automation deployments with Puppet, Subversion, GIT, TeamCity, and Ansible. Administrator Amazon AWS, Google Apps, Puppet, Nagios, Subversion, Jira, TeamCity, Wiki Google site for Documentation. Scripting experience in, Python, Puppet, Ansible, Powershell, Batch, VBS, and little of Ruby. From April 2013 to Present (2 years 9 months) Greater New York City AreaSystem Administrator @ Tier III support for 11k plus users, 1k plus remote locations, 200 plus systems, 600 virtual and physical servers in the data center. · Re-design and maintain datacenter physical cables, racks, and servers. · Handled projects with multiple departments for new systems, upgrading, or scripting, assigned from management and team leads. · Performed reports from Active Directory, SQL, third party, or internal software for team leads and upper management. · Supported internal users, groups, and computers in Active Directory, sites and services, and GPOs. · Supported Exchange accounts, public folders, mail stores, contacts, GAL, and replication. · Consultant, tested, designed, installed, and documented new or upgraded systems. · Liaison for third party hardware and software vendors. · Supported Help Desk, Tier II, Network, and Software development on any break-fix tasks or questions. · Scripted, tested, and pushed mass updates to all servers and remote computers with PowerShell, Batch, and VisualBasic. · Monitored all mission critical systems either physical or virtual servers and maintain . · IT employee for Monthly, Quarterly, Semi-Annual, and Annual Technical Service Audits. · Main administrator on any issues concerning Citrix, BlueCoat (proxy), HelpStar (IT ticket system), CPR (3rd party medical billing app.), Mestamed (3rd party billing app), Whatups Gold (Server monitoring), Documentation on systems for IT, and Field software and policy script updates. · On-site IT for configuring, consulting, setup, training, and maintain remote acquisitions across the US. · Performed rotating on-call and after-hours support to all IT systems. From April 2009 to December 2012 (3 years 9 months) Tech Support @ · Designed, installed, configured, maintained, and troubleshot business and residential computers, servers, networks, and software with on-site, in-shop, and remote customer service. · Independently handled 6 healthcare accounts. · Negotiated and maintained business for new and existing accounts. · Handled over 50 business accounts and 200 resident accounts, with 5 accounts having over 20 systems. From April 2007 to October 2008 (1 year 7 months) Team Leader Combat Engineer @ · Team-Leader 1/2003 – 10/2004. · Led a 4 man team to survey and dispose of threats while providing support for front line tasks. · Maintained constant control of situation and team members in high stress situations. · 16 military commendations for leadership, dedication, and performing more than my duty. From January 2003 to October 2006 (3 years 10 months) Systems Technician @ · Installed Cat5e, Coax, Stereo, Alarm, intercom systems in residential and commercial buildings. · Provided exceptional customer service when installing systems. From July 2000 to October 2001 (1 year 4 months)

Bachelor of Science (B.S.), Information Technology Project Management @ DeVry University-Florida From 2006 to 2008 Associate of Science (A.S.), Information Technology @ ITT Technical Institute-Austin From 2005 to 2006 James Hagel is skilled in: Servers, Citrix, Active Directory, Microsoft Exchange, Powershell, SQL, Windows Server, Data Center, Software Installation, Software Documentation, VMware, Windows, Computer Hardware, IIS, Group Policy