Image of James CCNA)

James CCNA)

GM / CIO @ Wipro

Chief Information Officer at Curahealth Hospitals

Allen, Texas

Ranked #747 out of 14,934 for GM / CIO in Texas

Section title

James CCNA)'s Email Addresses & Phone Numbers

James CCNA)'s Work Experience

Wipro

GM / CIO

October 2015 to Present

Dallas/Fort Worth Area

Reliant Rehabilitation Hospital

CIO of Technology Operations (IT, Infrastructure and Telecom)

October 2011 to October 2015

Dallas/Fort Worth Area

Dell Services

IT Enterprise Operations (IT Director / VP) Tenet Healthcare (IT Infrastructure Application Support)

October 2009 to October 2011

Dallas/Fort Worth Area

James CCNA)'s Education

Ohio University

BSC Communications Systems Engineering

1991 to 1995

Lakewood High

James CCNA)'s Professional Skills Radar Chart

Based on our findings, James CCNA) is ...

Competent
Impulsive
Reflective

What's on James CCNA)'s mind?

Based on our findings, James CCNA) is ...

52% Left Brained
48% Right Brained

James CCNA)'s Estimated Salary Range

About James CCNA)'s Current Company

Wipro

Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 160,000+ workforce serving clients in 175+ cities across 6 continents. Appointed the Head of Operations to the Catholic Health one of Wipro largest accounts. Wipro team includes staff of 900+ and 7 Directors with $100M budget with the intent to bring operational excellence. Catholic...

Frequently Asked Questions about James CCNA)

What company does James CCNA) work for?

James CCNA) works for Wipro


What is James CCNA)'s role at Wipro?

James CCNA) is GM / CIO


What is James CCNA)'s personal email address?

James CCNA)'s personal email address is ja****[email protected]


What is James CCNA)'s business email address?

James CCNA)'s business email address is j*****@technologystrength.com


What is James CCNA)'s Phone Number?

James CCNA)'s phone (214) ***-*532


What industry does James CCNA) work in?

James CCNA) works in the Medical Practice industry.


Who are James CCNA)'s colleagues?

James CCNA)'s colleagues are Howard Marks, Andrea Angulo, Nawazpasha Chandpasha, Natalie Strickler, Kim Lambert, Peter Lee, Kevin Pintar, Gokul Pokuri, Andreas Moewes, and Min CPA


About James CCNA)

📖 Summary

A Technology Executive that brings strength to business with expertise in start-ups, turnarounds, high–growth, lean-staffed, service delivery, and healthcare environments with an extraordinary talent in Telecomunications. A track record of success encompasses partnering with senior management to turn around struggling Technology organizations while consistently improving delivery times, service levels, and reducing operating costs producing high service levels, identifying key business drivers to achieve stretch targets, and resolving complex technical issues. 20 years of IT experience including ten years in management with 12 years of broad-based directorships in global IT operations/organizations. Strategically and cost-effectively utilize technology in alignment with corporate goals and objectives that include two IT patents. Certifications include: ITIL v3 (2010), CISSP (2007), and CCNA (1998) Contact Info: [email protected] / CIO @ Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 160,000+ workforce serving clients in 175+ cities across 6 continents. Appointed the Head of Operations to the Catholic Health one of Wipro largest accounts. Wipro team includes staff of 900+ and 7 Directors with $100M budget with the intent to bring operational excellence. Catholic Health is a nonprofit, faith-based health system formed through the consolidation of four Catholic health systems. The nation’s second-largest nonprofit health system, Englewood, Colorado-based CHI operates in 19 states and comprises 102 hospitals, including four academic health centers and major teaching hospitals as well as 30 critical-access facilities; community health-services organizations; accredited nursing colleges; home-health agencies; living communities; and other facilities and services that span the inpatient and outpatient continuum of care. From October 2015 to Present (3 months) Dallas/Fort Worth AreaCIO of Technology Operations (IT, Infrastructure and Telecom) @ Recruited to design, implement and support technology programs for fast-growing, private equity-backed healthcare company. Financial, operational and planning responsibility for the overall technology operation network, data-center, application development, vendors, and other technology initiatives. Reports to CEO. Manages IT support staff and helpdesk with $10 million operating + $2 million cap ex budget. Notable Accomplishments: • Designed and fully implemented using existing staff two new hospitals EMR, domain services, VoIP, and back office • Redesigned existing WAN infrastructure to support MPLS and QoS/CoS that saved over $120,000 annually • Streamlined SAP systems with Enterprise Data Warehousing and system functionality with Data Mart structures • Instituted ITIL based Change Control and Service Delivery process for all aspects of the business with 99% CSAT • Implemented hardware monitoring, system alert paging system, process documentation, change controls, help desk ticketing system, and personal focus ensured responsiveness, tracking and accountability with no capital costs • Create and conducted proactive risk assessment across all systems, network, and infrastructure From October 2011 to October 2015 (4 years 1 month) Dallas/Fort Worth AreaIT Enterprise Operations (IT Director / VP) Tenet Healthcare (IT Infrastructure Application Support) @ Responsible for Dell Services (Perot Systems) largest Healthcare client’s overall 24x7 global enterprise technology operation for Tenet Healthcare (Fortune 300). Ensures/enforces governance and compliance with Dell Services (Perot Systems) and the account service management processes. Reporting to Tenet Healthcare account and responsible for communicating overall operational status to Tenet executives IS business sponsors. Manages a staff of 75 that includes three operations managers and 35 offshore employees in India. Notable Accomplishments: • Exposed significant service threats through comprehensive risk assessment of entire systems and networks • Redesigned infrastructure to improve performance and reliability of core systems while consolidating systems and servers using VM Ware and NAS technologies • Implemented Continuous Integration approach to applications life cycle • Developed Employee Life Cycle approach to personnel management • Streamlined SLA, CSAT, and employee KPIs into consistent simplified reports. Arranged monthly stewardship review meeting with client to review results From October 2009 to October 2011 (2 years 1 month) Dallas/Fort Worth AreaVice President (CIO / CTO) of Technology Operations (IT, Infrastructure and Telecom) @ Reporting to the President and CFO, recruited to establish IT operations and implement technology for U.S. Renal Care. Oversee all IT and Telecom functions including data-center management, vendor relationships, technical support, application development, financial monitoring of budgets, and planning. Manage $3M operating and $5M CapEx budgets and direct activities of 25 staff. Focusing on partnering with doctors for business development while providing business intelligence to enhance their practice with Key Performance Indictators (KPIs) for patient health and revenue. Launched Service Delivery / ITIL approach to technology with KPI, Service Level (SLAs), Auto Service Alerting and Escalation Authored plans to implement new technologies (Windows 2008 Server, VMWare, Oracle), upgrade network and communications infrastructure, and establish consistent hardware/software standards to eliminate unstable, highly mixed operating environment. From February 2009 to October 2009 (9 months) Dallas/Fort Worth AreaDirector of Technology Operations (IT, Infrastructure and Telecom) @ Reporting to the President and COO, recruited to establish IT operations and implement technology for U.S. Renal Care. Oversee all IT functions including data-center management, vendor relationships, technical support, application development, financial monitoring of budgets, and planning. Manage $2M operating and $3M CapEx budgets and direct activities of 8 staff. Notable Accomplishments: Designed, proposed, and successfully implemented enterprise level data center and core infrastructure. Architected, deployed, and maintained the in-house enterprise level VoIP phone system for corporate offices and throughout the majority of the clinics. Estimated savings of ~$100K annually. Implemented clinical imagining system and equipment throughout all clinics. Captured 20% more charges towards insurance claims. Implemented insurance billing/reimbursement system. Increased overall net revenue claims by 20% . Developed automation to reduce manual process. Reduce head count in Billing department by 10%. Implemented Service delivery approach to IT support. Department average was over 99% company internal satisfaction. Headed HIPAA, SOX, and change control programs and initiatives. Renegotiated systems and network service contracts for a 40% savings. Developed career path system of employee retention, development, and SGA savings. From September 2006 to February 2009 (2 years 6 months) Director of Global Technology Operations (IT, Infrastructure and Telecom) @ Fortune 500 Company – Brink's has evolved from a leading armored transportation service carrier to a premier provider of secure transportation and logistics solutions around the world. Brink's global leadership has earned a reputation as the most reliable name in secure logistics. Reporting to the CIO and VP of International, recruited to establish global technologyand implement technology for Brink's worldwide (47 countries). Challenged with overseeing all IT functions including data-center management, vendor relationships, technical support, application development, financial monitoring of budgets, and planning. Manage $1.5M operating and $3M CapEx budgets and direct activities of 12 staff. The Global IT function was moved out of Brink’s incorporated in Coppell, TX to Brink’s Holding Company in Richmond, VA by the end of August 2006. Notable Accomplishments: Performed operational and financial assessments and due diligence for prospective international acquisitions on behalf of Brink’s Holding Company. (Recommendations led to three major acquisitions) Integrated IT operations from acquired companies Implemented European data center and DR with High Availability solutions for core systems Produced department charters, SLA definitions, operating plans, (1, 3, and 5) year plans for all teams Redesigned WAN infrastructure to support MPLS and VoIP Produced 2006 budget proposal and current manage 2005 Created performance metrics and service indicators for employees, stakeholders, and managed weekly Reclaimed over $150K in expense budget anomalies in 2005 From May 2005 to August 2006 (1 year 4 months) Senior Manager of Technology Operations (IT, Infrastructure and Telecom) @ Reporting to the VP of Operations, recruited to establish new technology for Securus. Responsible for the overall technology operations that include: Network Operations Center, Systems support, and Helpdesk departments. Managed 22 reports with $1.5M operating and $3M CapEx budgets Notable Accomplishments: • Implemented Disaster Recovery and High Availability with a redesigned system back-up and recovery process solutions for core systems. The infrastructure and processes were proven and perfected with random monthly simulations that resulted in long-term minimal disruptions to core business operation. • Turned struggling departments into the highest rated customer satisfaction departments in the company by creating KPI metrics for employees and managed weekly • Two patents in production: • Call forwarding detection system using SS7– Detected over 10,000 cases of prison fraud • First Call Connect – Increased revenue ~$5 million • Deployed Sarbanes-Oxley 404 system in compliance with COBIT in preparation for potential IPO • Engineered SS7 service (IS41, ISUP, A-link) for all switching • Optimized transport costs with an annual savings of 20% ($100,000) by using modern transport methods and eliminating point-to-point circuits that enabled the use of VoIP. As a result, Securus became the first company in the correctional industry to deploy a centralized VoIP solution that serves over 3300 remote sites From April 2003 to March 2005 (2 years) Director of Technology Engineering and Global Operations (IT, Infrastructure, and Telecom) @ EngineX Networks was premier international technology services company. Reporting to the VP of Operations, responsible for overall network design, implementation, and operational plan for the country of Panama. EXN’s business was focused on the design and implementation of the Telecarrier data services implementation in Panama. EXN was awarded the design phase and expected to be awarded the implementation phase as well. However, the implementation phase was awarded to IBM International that committed $27M in revenue for Telecarrier in the first year of operation. EXN could not match the offer and filed for chapter 7 bankruptcy. Notable Accomplishments: • Managed 3 reports in two countries, $250K operating and $2M CapEx budgets • Designed largest Data Center and Switching Center in Central America • Developed organizational engineering and operations department plans and budget • Engineered Ethernet 10GE/GE/FE backbone network to support VoIP and other IP services. • Completed fully link budget/ Q-phase loss analysis on all optical components. • Provided thorough engineering reference and procedure documentation on design • Completed full cost analysis on optical portions From October 2001 to April 2003 (1 year 7 months) Global Director of Technology Engineering and Operations (IT, Infrastructure, and Telecom) @ 360networks is a leading wholesale provider of communications products and services in the western United States. 360 has a long-haul and metro presence with 84 POP's servicing 54 U.S. markets, with plans to expand coverage in the future. Reporting to the CTO, responsible for engineering and operations for optical networks in N. America, S. America, Asia, and Europe. 360networks filed for chapter 11 bankruptcy in July of 2001. EXN offered a more stable position back in Texas. Notable Accomplishments: • Managed 35 reports in eight countries, $5M operating and $20M CapEx budgets • Designed and managed 12 Carrier Class Switching Centers and 20 Enterprise Data Centers • Produced ROI and P/L analysis on all engineering ventures • Created performance metrics for employees and managed weekly • Conducted transport lab testing and designed procedures. • Designed and deployed DWDM with 288 waves over 1 fiber pair. • Completed fully link budget/ Q-phase loss analysis on all optical components. • Optimized equipment cost through the use of colored optics. • Drafted all major Master Service Agreements and high volume contracts • Created comprehensive space, power, and cost modeling tools. From 2001 to 2001 (less than a year) Senior Manager of Network Planning (IT, Infrastructure and Telecom) @ Reporting to the VP of Network Planning, responsible for overall network planning of optics, transport, leased circuits, collocations, and data departments. Managed 22 reports with $1 million operating and $20 million CapEx budgets. Notable Accomplishments: • Created performance metrics for employees and managed weekly • Designed and implemented growth of all transport equipment, DWDM, and SONET rings. • Designed and managed 26 Carrier Class Switching Centers (Data Centers) • Developed inter-company and inter-departmental processes, policies, and procedures. • Liaison with I-LEC for master service agreements and interconnects agreements for leased and dark fiber facilities. From 1999 to 2001 (2 years) Senior Manager of Engineering and Operations (IT, Infrastructure and Telecom) @ Responsible for design and deployment of CLEC type networks, video, microwave, and internet services in 13 major cities. Notable Accomplishments: • Quarterly presented engineering plans to Board of Directors • Drafted engineering portion of the IPO • Negotiated all contracts for network facilities, microwave rights, and transport equipment • Designed and managed 16 Carrier Class Switching Centers (Data Centers) • Engineered SS7 service (IS41, ISUP, A-link) for all switching centers • Applied, designed, and implemented over 100 I-LEC collocations • Responsible for testing and evaluating all microwave, voice and data technology • Created major back office systems and databases • Calculated power consumption, heat release, and floor loading for all equipment. From 1998 to 1999 (1 year) Network Design Engineer (Radio Frequency (RF), Infrastructure and Telecom @ Responsible for overall network engineering and capacity engineering in Texas. Sprint PCS centralized all engineering functions in Overland Park, KS in March of 1998. Notable Accomplishments: • Liaison with I-LEC for interconnect agreements, network planning, and fiber facilities • Designed and managed 7 Carrier Class Switching Centers (Data Centers) • Engineered SS7 service (IS41, ISUP, A-link) for all switching centers • Erlang B & C, CCS, Poisson, and peak utilization for all circuits, RF signaling, and equipment • Headed the design and implementation of RF coverage and all backhaul facilities in the south central region • Managed provisioning staff. RF equipment, and circuits • Created provisioning database to include all circuits and equipment for regional use • Created and administered LAN, WAN, and e-mail systems From 1995 to 1998 (3 years) BSC, Communications Systems Engineering @ Ohio University From 1991 to 1995 Lakewood High James CCNA) is skilled in: Healthcare Information Technology, Data Centre Architecture, Cisco Technologies, Vendor Management, VoIP, ITIL, Telecommunications, IT Management, Data Center, Network Design, Network Engineering, Process Improvement, VPN, Switches, Networking


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In a nutshell

James CCNA)'s Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 9 month(s)

James CCNA)'s Willingness to Change Jobs

Unlikely

Likely

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