James Archer
Director, Contact & Servicing Center at defi SOLUTIONS | Buffalo-Niagara Falls Area
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Director, Contact & Servicing Center at defi SOLUTIONS in April 2018 to Present
Chief Operations Officer at NOGGINTECHS in September 2015 to April 2018
Vice President, Operations Leader at Phymedco in November 2009 to August 2015
Site Leader - Operations at GE Capital in April 2007 to November 2009
Operations Planning & Analysis Manager at GE Capital in January 2004 to January 2007
Telecom Manager at GE Capital in January 2002 to January 2004
Forecasting Analyst at GE Capital in January 1999 to January 2002
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Sacred Heart University, Bachelor of Science - BS, January 1994 to January 1998
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Six Sigma
Forecasting
Customer Service
Management
Credit Cards
Call Center
Process Improvement
Operations Management
Outsourcing
Cross-functional Team Leadership
BPO
Operational Excellence
Credit
Customer Satisfaction
Team Building
Leadership
Change Management
Vendor Management
CRM
Strategic Planning
Relationship Management
Workforce Management
P&L Management
Metrics
Offshoring
Program Management
Training
Call Centers
Strategy
Business Analysis
Risk Management
Financial Services
Executive Management
Project Management
Business Process Improvement
Contact Center Operations
Contact Center Management
Contact Center Strategy
Call Routing
Performance Metrics
Service-Level Agreements (SLA)
Customer Experience
Staffing Plans
Private Branch Exchange (PBX)
Abandonment
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What is James Archer email address?
Email James Archer at [email protected], [email protected] and [email protected]. This email is the most updated James Archer's email found in 2025.
What is James Archer phone number?
James Archer phone number is +1.7166263023 and 716-998-3264.
How to contact James Archer?
To contact James Archer send an email to [email protected], [email protected] or [email protected]. If you want to call James Archer try calling on +1.7166263023 and 716-998-3264.
What company does James Archer work for?
James Archer works for defi SOLUTIONS
What is James Archer's role at defi SOLUTIONS?
James Archer is Director, Contact & Servicing Center
What industry does James Archer work in?
James Archer works in the Information Technology & Services industry.
James Archer Email Addresses
James Archer Phone Numbers
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