Jade Bickerstaff's Email Addresses & Phone Numbers

I'm a hard working, self motivated and self reflective person with a very high work ethic and deep personal morals. I believe that success is measured and that the amount of effort you put in will determine the degree of success you achieve later in life. I'm a go-get-it person who will find a way of reaching...

I'm a hard working, self motivated and self reflective person with a very high work ethic and deep personal morals. I believe that success is measured and that the amount of effort you put in will determine the degree of success you achieve later in life. I'm a go-get-it person who will find a way of reaching my goals. Failing in life is not an option as I strive to be the best of the best, in all aspects of my career and life. I'm very down to earth, honest and respectful and respect people from all walks of life.Engineer @ From August 2015 to Present (5 months) IT Technical Analyst @ - 1st/2nd and 3rd Line End User Support with the ability to escalate to project management. - Monitor ServiceDesk records and analyse reports, taking preventative action to ensure Service Levels are met across the IT operational group and deployed correctly to the whole business. - Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity - Telephony Support and troubleshooting via 3com and Modrus for 1000 users. - Experienced with Security Software and Malware removal, threats and adware across a variety of devices and operating systems. - Diagnosing Hardware and Software issues and liaising or escalating to the required 3rd party. - Extensive Microsoft AD Administration (User/OU/Object Management and permissions) - Microsoft Exchange client user administration - Adobe Creative Suite Troubleshooting across Mac 10.4+ and Windows 7 + - Microsoft Office (PC 2007/2010/2013 | Mac 2008/2011) Troubleshooting - Project involvement with scripting, security and permissions - Networking troubleshooting and knowledge on a variety of Switches and routers. - Scripting deployed through The KACE management tool, across Mac and PC. - ISO27001 and compliance management with CAPA - Reporting - Microsoft exchange 2008/2012 server tools - AV Support both in and out of office for a variety of products. - Extensive Windows 7/8 Troubleshooting and support, for Hardware and Software of both Cooperate and Personal Devices. - Extensive senior Mac OSX Troubleshooting on 10.4+ inclusive of iOS troubleshooting and system setup. - Remotely configuring through BOMGAR and troubleshooting Devices on both VPN and Citrix Receiver environments. - KACE Incident Management Ticketing System - Currently Supporting upto 1200 users in the UK and Abroad. - Office 365 implementation - Jira, confluence and agile management - Reports, trends and analysis Supporting 40% Mac 60% PC in an extremely busy Media environment From November 2014 to August 2015 (10 months) Service Help Desk Technical Analyst @ •First line support for B2B technical solutions on the Service desk. Implementing Customer agreements into my work and solutions. • Acting as first and second line support for problems with a multitude of internal and external Software and Hardware issues. • Escalate Major Incidents as defined within the Major Incident Process • Log and manage all calls in the Service Desk ticket logging system (Remedy) • Up to date with technical developments in the area of networking/computing in Microsoft Windows XP/Windows Vista/Windows 7/8 and WYSE systems. • Remotely configuring and providing solutions via VNC to clients. • Experienced in Active Directory and Citrix/Citrix XenApp • ITIL Trained • Upholding the Face of the company as a direct contact between the clientele and the business. • Prioritising workload, managing customer satisfaction and managing personal Targets and Goals to progress within my career. • Ability to First time fix and provide a workaround solution for the client. • Trained in escalating a problem to a 2nd/3rd line engineer. i.e.Server Issues From August 2014 to October 2014 (3 months) IT Support technician specialising in Mac. @ All forms of onsite and remote support provided for the business on Mac OS X and iOS devices. Working remotely through LogMeIn rescue. Working across the business providing solutions to problems including Software/hardware/infrastructure/security/domains/web control/networking and Installation setups. From May 2014 to August 2014 (4 months) RemoteComputer help desk assistant @ •I am a key person in implementing and providing services to Brunel University Staff/Visitors/Students such as Username and account checking, password resets and Providing help with computer functions • Acting as first and second line support for networking problems as well as account issues. • Prioritising workload during CCSD • Solving first-line network and wireless faults on devices promptly. • Trained in escalating a problem to a daytime member of staff via our internal server Remedy. • Reloading and helping with the usage of domain Printers/Scanners as well as The domain computers in the library area. • Trusted to close the Computer help Desk after 8pm on week days and to be self managing and time efficient. • Role also involves collaboration with Connect Services role From January 2014 to June 2014 (6 months) Connect services support computer officer @ •I am a key person in implementing and providing networking services to users by configuring CONNECT services on personal computers, handheld devices, mobile phones and laptops • Acting as first and second line support for networking problems • Up to date with technical developments in the area of networking in Microsoft Windows XP/Windows Vista/Windows 7/8 and Mac OS/iOS as well as Android. • Prioritising workload during CAS • Configured network settings on PCs/Laptops running Windows 7/8, Vista, XP and Mac OS also networking protocols, LAN, VPN and Personal Firewalls • Configured network settings on Devices using iOS 5/6/7 and Android versions 1.2 and above. • Ensured PC/Macs are logically secure by installing, configuring and running anti-virus programs and analysing scan results • Installing and updating device certificates, specially those running Mac OS, through system configuration or through manual installs on the desktop. • Solving first-line network and wireless faults on devices promptly. • Trained in escalating a problem to a technician/engineer. i.e.Faulty Ethernet Port in halls. I predominantly deal with Mac OS and iOS as this is my most knowledgeable area of expertise, regarding windows anything prior to Windows 8 is preferential. I am however more than comfortable configuring Windows 8/8.1. The job was contractual from september until June. From September 2013 to June 2014 (10 months) Sales Assistant @ Female/Male brand. Covent Garden Store, various hours. Various role responsibilities applied. From March 2013 to June 2013 (4 months) London, United KingdomSales Advisor @ Sales advisor to Luxury and High street fashion brands such as Gucci, Juicy Couture, Roksanda Ilinlic and Zadig and Voltaire in children's wear department. Various roles and responsibilities apply. From October 2012 to June 2013 (9 months) Luxury sales assistant @ Luxury sales advisor for Technology products ranging from Cameras to Gaming consoles. Mainly based on Gaming sector due to knowledge level. Mainly demonstrating product, other roles and responsibilities apply. From February 2012 to October 2012 (9 months) Sales Assistant @ Various roles and responsibilities apply From October 2008 to December 2011 (3 years 3 months) Bachelor of Arts (BA), Game Design @ Brunel University From 2011 to 2014 Brynteg School From 2008 to 2011 Jade Bickerstaff is skilled in: Networking, iOS, OS X, Windows, Wireless Networking, Photoshop, Adobe Creative Suite, Microsoft Office, Windows 7, Active Directory, Drawing, Apple OS, Cyber-security, Concept Design, Malware Analysis