Natural relationship builder with a big picture perspective and experience helping customers achieve their goals. Strategic thinker with a passion for combining analytic reasoning, business acumen and excellent service to enhance the customer experience. Eager to constantly learn and develop. Specialties: Creative, Excellent Communicator, Strategic, Partnership Builder, Relationship Driven, Innovative, Multi-Tasker, Organized, Data Analysis to Drive Decisions, Transition & Implementation

Hugger @ Encourage a seamless customer experience through proactive customer love and advocacy. Help to drive continuous improvement of the FullStory product by prioritizing feedback and working with design and product teams to get new features implemented. Bootstrap and evangelize Hugging Culture throughout the company. Driven by the concept of Empathy, for the Win! From June 2015 to Present (5 months) Atlanta, GeorgiaProduct Manager, Ocean Export @ Work with customers to identify gaps and pain points in their international ocean program and implement innovative solutions to respond accordingly. Manage a team of 6 responsible for delivering product and service to customers. Proactively find cost savings for customers through value added programs and initiatives. Responsible for driving continuous improvement in processes and customer service to promote and maintain brand integrity. From March 2013 to June 2015 (2 years 4 months) Atlanta, GAAccount Manager @ Acted as an ambassador and central point of accountability for Expeditors as a part of the Customer Retention and Development group. Identified and implemented customer specific performance goals and process improvements by partnering with internal operations and management teams to identify best practices, root cause analysis and proactive solutions. Created and presented quarterly reviews to measure KPI performance and analyze data trends. Quantified value added services and initiatives to suggest cost out and improvement opportunities. From May 2010 to March 2013 (2 years 11 months) Atlanta, GAImport Customs Brokerage Agent @ Compliantly and efficiently processed Customs Brokerage and Other Government Agency entries for customers. Helped importers navigate the world of US import customs. From October 2009 to May 2010 (8 months) Atlanta, GAEnglish as a Second Language (ESL) Teacher @ From February 2009 to June 2009 (5 months) Haerbin, ChinaYouth Leader @ From September 2006 to May 2008 (1 year 9 months) Clemson, SCField Coordinator / Camp Counselor @ From May 2007 to August 2007 (4 months) New Orleans, LAUndergraduate Consultant Intern @ From August 2006 to December 2006 (5 months) Clemson, SC

Bachelor of Arts (B.A.), Chinese Language and International Trade, 3.85 @ Clemson University From 2004 to 2007 Jaclyn Spangler is skilled in: Customer Service, Management, Account Management, Data Analysis, Process Improvement, Public Speaking, Strategic Planning, Strategic Partnerships, Supply Chain, Logistics, International Trade, Customs Brokerage, International Logistics, Trade Compliance, International Business, Mandarin, Microsoft Excel, PowerPoint, Sales, CRM, SaaS, Basic HTML, Transition and...