Director, Customer Success | Digital Transformation Nut
Austin, Texas Area
July 2005 to August 2008
Mitsui Auto Steel Canada Inc
Dispatch Office Team Member/Team Leader
October 2001 to December 2004
Director - Customer Success
May 2011 to September 2011
July 2005 to May 2011
Disney Interactive Media Group
June 2009 to December 2009
Systems Administrator/Analyst, Project Manager
August 2008 to June 2009
Information Technology Co-ordinator
July 2005 to August 2008
Christie Digital Systems
Web Marketing Co-Op
January 2004 to December 2004
Christie Digital Systems
Web Marketing Co-op
2004 to 2004
Heart and Stroke Foundation
Sr. Business Systems Analyst
January 2010 to May 2011
What company does Jack Kiatmysack work for?
Jack Kiatmysack works for Medi-Share Inc.
What is Jack Kiatmysack's role at Medi-Share Inc.?
Jack Kiatmysack is IT Co-ordinator
What industry does Jack Kiatmysack work in?
Jack Kiatmysack works in the Information Technology and Services industry.
IT Co-ordinator @ Medi-Share Inc. From July 2005 to August 2008 (3 years 2 months) Dispatch Office Team Member/Team Leader @ Mitsui Auto Steel Canada Inc Train WHMIS and ISO 9007 audit team member. From October 2001 to December 2004 (3 years 3 months) Director - Customer Success @ Salesforce * Customer Success platform, framework and adoption expert for Salesforce enterprise customers in the largest Salesforce customers.* Trusted Advisor for Salesforce enterprise strategy Retail, Food, Grocery and Restaurant customers in the US.* Coordinator and Lead for Salesforce regional events to ensure the best customer experience.* Ensure portfolio is equipped to be successful with every SFDC major release.* Responsible and contribute to the full renewal of customer license subscriptions.* Account portfolio consists of SFDC's flagship and top customers in the U.S. State agencies, Marketing Providers, Insurance, Consulting agencies, Commercial Logistics corporations, Healthcare providers, Technology service providers industries.* Liaison with product managers and teams for Pilots, BETA's and use case testing.* Provide prompt and complete resolution to technical challenges and business issues.* Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.* Serve as Subject Matter Expert (SME), in mobile, marketing automation and enterprise applications.* Mentor new hires in the Cloud Success Technologists and Customer Success Managers* Provide timely account status reporting both to customers and management. Austin, TexasSales Engineer @ Architech Solutions • Pre-Sales Client Management for Salesforce related clients• Scrummaster and consultant SME on Salesforce projects for Non-for-profit clients• Consultant lead on Salesforce projects for Non-for-profit clients• Consultant lead on Proof-of-Concept configuration and development• Business Development team member• Member of Sales Strategy team From May 2011 to September 2011 (5 months) IT Consultant @ IT Consultant • Configure and implement, in partnership with Clineo, digital and paper-less office environment in Cardiology private practice.• Configure and maintain VPN for cardiologists and radiologist to networks for reporting and analyzing purposes.• Develop, configure, implement and maintain mini-PACS infrastructure for ultrasound examinations.• Troubleshoot any technical issues within client locations.• Researched and developed new digital solutions to centralize patient records, reporting and Ministry of Health billing.• Project lead in configuring, development of EMR system(Healthscreen) in Chatham Medical Imaging. • Configure, implement and train users on analyzing software in cardiology and radiology clinics.• Developed and implemented company Disaster Recovery protocols for all technical aspects. From July 2005 to May 2011 (5 years 11 months) Systems Analyst/Administrator @ Disney Interactive Media Group • Responsible and accountable for technical deliverables of Email Marketing migration into Disney environment project.• Produced project status reports for IT involved tasks with emphasis on SDLC of Email Marketing migration into Disney environment project.• Responsible for technical deliverables of Kaboose SalesForce CRM migration into Disney Finance SAP project.• Project lead on technical documentation and knowledge transfer project from Kaboose IT to Disney channels.• Project lead for U.S. employees for transition into new Disney processes and services.• Systems administrator for all systems, applications, networking and all technology in place in New York location.• MS SQL and MySQL analyst for Sales, Marketing and Lead-Gen departments to retrieve data as per Disney business requirement.• Responsible for deploying Linux shell scripts that synchronizes development to production environments for various online properties.• Systems analyst using various reporting services and tools for the various online properties. From June 2009 to December 2009 (7 months) Systems Administrator/Analyst, Project Manager @ Kaboose Incorporated • System administrator of Email Marketing application (Lyris ListManager) and all servers that were assigned to operate it.• Produced weekly project status reports on IT related projects for VP of IT with emphasis on SDLC.• Developed and managed IT project plan for Kaboose SalesForce CRM re-launch project.• System administrator of Kaboose Salesforce CRM.• Developed and managed IT project plan for New York office relocation project in Q1 2009.• Project manager for MyKaboose (Replacement of Confluence Wiki with MS Sharepoint 2007)• Systems Administrator of Microsoft Sharepoint 2007 implementation (MyKaboose).• Developed project plan and assumed project lead for implementation of data analytics and performance metrics for email marketing initiatives.• Technical lead and system administrator of Cisco IP Phone system implementation in Toronto and New York locations.• Technical lead and system administrator for all systems, applications, networking and technology in place in New York location.• MS SQL and MySQL analyst for Sales, Marketing and Lead-Gen departments to retrieve data as per business requirement.• Systems analyst for Big Brother Hobbit (server and networking monitoring application).• Responsible for deploying Linux shell scripts that synchronizes development to production environments for various online properties.• Systems analyst using various reporting services and tools for the various online properties. From August 2008 to June 2009 (11 months) Information Technology Co-ordinator @ Medi-Share Incorporated • Project lead in development and implementation of PACS system in locations performing Echocardiography examinations.• Project lead in development and conversion of patient requisitions, reports and records to electronic records.• Project lead in configuration, implementation and maintenance of server-based ECG application in partnership with Medical Laboratories of Windsor.• Project lead in configuration, implementation, maintenance and training of FTP and Email servers accessible to clients and employees province wide.• Managed, developed and maintained technical project plans for new clinics located in different cities across Ontario.• Project lead in configuration, implementation, maintenance and training of Salesforce.com CRM for internal business use.• Researched and developed new technology specific to non-invasive heart monitoring and imaging for cardiac care.• Researched and developed new digital solutions to centralize patient records, reporting and Ministry of Health billing.• Configured, implemented and maintained Event Looper Monitoring Call Centre system in head office to receive, analyze and store patient transmissions via the telephone.• Configured, implemented and maintained various cardiac software used to analyze data collected from ECG, Holter, Event Looper and Ambulatory Blood Pressure monitoring devices.Developed and implemented company Disaster Recovery protocols for all technical aspects.Responsible for client support of all technical aspects, including training where needed From July 2005 to August 2008 (3 years 2 months) Web Marketing Co-Op @ Christie Digital Systems Project lead to develop and implement employee intranet site for North American offices.Train and troubleshoot users for intranet site.Vital role in programming, publishing, graphic design of new corporate website.Researched and developed new product launch materials for each newly released product. Interim web content management.Configured, implemented and maintained intranet and web servers.Developed technical protocol documents for intranet and corporate website. From January 2004 to December 2004 (1 year) Web Marketing Co-op @ Christie Digital Systems • Project lead to develop and implement employee intranet site for North American offices.• Train and troubleshoot users for intranet site.• Vital role in programming, publishing, graphic design of new corporate website.• Researched and developed new product launch materials for each newly released product. • Interim web content management.• Configured, implemented and maintained intranet and web servers.• Developed technical protocol documents for intranet and corporate website. From 2004 to 2004 (less than a year) Sr. Business Systems Analyst @ Heart and Stroke Foundation • Sr. Business Analyst and Technical lead on National Resuscitation Programs website and portal project in F2010 and F2011. Drupal CMS front-end and Salesforce.com data connection. Metrics and Analytics via Google Analytics.• Project lead on Ontario Resuscitation Programs website and portal optimization projects in F2010 (http://restart.heartandstroke.ca). Drupal CMS front-end and Salesforce.com data connection. Metrics and Analytics via GoDaddy tools and Google Analytics.• Project lead role on Human Resources Global Performance Management System implementation project in F2010. Web-based application.• Project lead on Automated External Defibrillation database project in F2010. Salesforce.com based.• Project lead on JUMP for Heart Email Registration project in F2010 and F2011. Salesforce.com based.• Escalation level technical lead and System Administrator of Salesforce.com instances.• Technical lead and coordinator for Heart and Stroke Lottery web property (heartandstroke.ca/lottery). PHP and AJAX based with MySQL data connections. Metrics and Analytics via Plesk-Stats application and Google Analytics.• Technical lead on project and launch of Calendar Lottery in F2010 and F2011 (heartandstroke.ca/calendar). PHP and AJAX based with feeds to Facebook.com and Twitter.com pages for social media. Metrics and Analytics via Google Analytics.• Project lead on various Salesforce.com application implementations or enhancements for various business needs.• Sr. Business Analyst role, Technical Lead and Core team member of National Resuscitation Programs web portal project in F2011.• Lead analyst on Salesforce.com organizational strategy roadmap and planning. From January 2010 to May 2011 (1 year 5 months)
Introversion (I), Intuition (N), Thinking (T), Judging (J)
2 year(s), 1 month(s)
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