Jack Delahunty-Jones's Email

A friendly, energetic, individual with a passion for travel, leisure and tourism. I am ambitiously motivated, I can adapt to circumstances and situations. A responsible employee always looking to exceed any expectations or deadlines. I have a practical and logical approach to work. I cope well under pressure with the ability to use my own initiative. I thrive on challenging situations and always keen to learn. In terms of personal development, I am pro-active and career minded person. I am able to multi-task, have great organisational skills and I am an excellent team player in addition to being able to work autonomously. I have completed Visit Britain’s online BritAgent course.

U.S.A Travel Specialist @ Specialising in tailor-made holidays to California and Florida. From October 2015 to Present (3 months) Senior Product Coordinator - Albatross London @ Senior Product Coordinator - Purchasing & Product Development. I deal with the day to day supplier negotiations, whilst building and maintaining beneficial partnerships with suppliers, clients and internal stakeholders. Responsibilities include the loading of rates, allocations, attractions. In addition, I develop destination expertise to provide support and knowledge to the Group and external stakeholders, whilst continuously working to develop product within the designated area in conjunction with the Head of London Product. From February 2015 to October 2015 (9 months) London, United KingdomUK Groups Account Handler @ Working as UK Groups Account Handler within the Trade & Sales department at Encore Tickets, one the biggest, multi-award winning west-end groups department. The role requires me to assist with the general day to day running of the department and deal with any immediate issues that arise. My Key responsibilities are: • To encourage Sales within the department • Promote upselling to other products including Restaurants and Attractions • Highlight any opportunities of growth within the department to the Head of Sales and Operations • Deal with customer service issues • Represent Encore at Trade Shows and conferences. • Create promotional e-shots & input packages into the monthly groups publication • Regularly come up with new ideas on how to increase sales I manage key coach & social club accounts, offering a wide range of attractions & restaurants as well as Theatre tickets. I am regularly the top seller in my department and am constantly meeting targets set to me. I have an excellent relationship with my clients as well as an in-depth knowledge of the groups ticketing market, which results in myself being their first point of contact. From November 2013 to February 2015 (1 year 4 months) London, United KingdomSales & Account Executive @ GoldenTours is the UK’s leading Sightseeing company and part of the Gray Line Worldwide Association. Since 1984, GoldenTours have been the local sightseeing experts offering a wide range of daily tours covering all of England’s most well-known attractions. Our tours are escorted by professional guides and include travel by luxury air conditioned coach and include all entrance fees. We appreciate that your leisure time is important to you and have therefore designed our tours to ensure that you have the maximum amount of time at each venue to fully appreciate it and enjoy the experience. My role of Sales and Account Executive involves me looking after in excess of 150 top accounts selling Golden Tours sightseeing tours as well as various attractions such as Madame Tussauds, London Dungeon and London Eye. My duties include: • Management of 150 accounts, including looking at performance and keeping up-to-date with various incentives • Ensuring a high level of sales • Maintaining a high level of product knowledge • Managing workload and updating my 4-week route • Reporting daily to General Manager • Banking cash, and paying commissions • Attending various events and familiarisation and sales trips including the Society Of Golden Keys of which I am on the board of associates From January 2013 to November 2013 (11 months) London, United KingdomConcierge & Trade Sales Co-ordinator @ My current role is Trade & Concierge Sales Co-ordinator for City Cruises who run the largest fleet of sightseeing and lunch/dinner cruises on the River Thames. Working for the Sales & Marketing Director my key responsibilities include: • Attending major trade shows, events and workshops such as WTM, Excursions, Group Travel Organisers, Square Meal, Excursions, ETOA & UKinbound • Managing and developing sales from the hotel concierge market including account managing 60 key accounts • Managing sales for retail sites • Selling sightseeing and entertainment packages to the trade • Managing and implementing a sales strategy • Managing invoices and financial statements and preparing weekly and monthly statistics. • Analysing sales and constantly seeking new business from solid and reliable clients. • Regularly attended networking functions such as BETA, VIBE and The Society of Golden Keys. • Negotiating rates for travel trade, 3rd party agents, tour operators, ground handlers and coach companies. • Manage marketing communications with my portfolio and deliver programmes to enhance product knowledge and increase revenue performance From August 2011 to March 2013 (1 year 8 months) London, United KingdomGroup Reservations Executive @ Whilst temping for Keith Prowse – Seatem, my position required me to maximise sales and to communicate regularly with the Groups Manager. I liaised with clients/theatres/agents via email and telephone on a daily basis to keep them updated on the products and services, ensuring that the customer was well informed. Key responsibilities: • Keeping clients up-to-date and well informed on products and services so they could better sell to their customers • Handling customer orders and payments • Calling companies and clients to educate and inform them of what we as a company had to offer, keeping them updated on prices and offers • Liaising with clients in regards to payment, cancelation or extending bookings • Approaching perspective clients to maximise revenue • Liaising with various box offices, Theatre PR companies and other key partners • Undertaking general administration • Using and updating IT skills, since information on Theatre packages and bookings is usually accessed via a network From June 2009 to September 2009 (4 months) London, United KingdomTailor Made Holiday Executive @ During my time at TU.UK I worked as a travel consultant for tailor made “black label” holidays, for high end travel and accommodation. My duties included: • Selling holiday and travel products to customers and handling customer orders and payments. • Team Leader/ supervisor • Working knowledge of knowledge of Amadeus • Meeting sales targets as set out by the travel agency manager • Dealing with complicated customer itineraries • Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules • Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts • Dealing with complaints • Using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network • Organising displays of promotional material From October 2005 to May 2009 (3 years 8 months)

Edexcel BTEC Level 4 HNC, Business and Management, Merit @ Chichester College From 2001 to 2004 GCSE, Philosophy, Ethics & Religious studies, A @ Bognor Regis Community College From 1997 to 2001 RSA, Computer Literacy and Information Technology, Merit @ Bognor Regis Community College From 1997 to 2001 GCSE, Science (Double), B/B @ Bognor Regis Community College From 1997 to 2001 GCSE, Mathematics, C+ @ Bognor Regis Community College. From 1997 to 2001 GCSE, English Language and Literature, General, B @ Bognor Regis Community College. From 1997 to 2001 GNVQ, ICT Business, Merit @ Bognor Regis Community College. From 1997 to 2001 Jack Delahunty-Jones is skilled in: Excel, PowerPoint, Word, Microsoft Office, Customer Service, Account Management, New Business Development, Promotions, Team Leadership, Tourism, Market Research, Teamwork, Sales Support, Sales Management, Concierge Services