Izzy Martinez's Email Addresses & Phone Numbers

Customer Operations Manager (Aquired by Castlight Health) @ Jiff, Inc. From November 2016 to April 2017 (6 months) Oakland, CaliforniaProduct Operations Lead @ Komodo Health *Develop world-class, enterprise-ready patient-centric SaaS products to help reduce the burden of disease and accelerate the journey towards value based care.*Plan, coordinate, and drive discipline around the processes for testing, launching and...

Customer Operations Manager (Aquired by Castlight Health) @ Jiff, Inc. From November 2016 to April 2017 (6 months) Oakland, CaliforniaProduct Operations Lead @ Komodo Health *Develop world-class, enterprise-ready patient-centric SaaS products to help reduce the burden of disease and accelerate the journey towards value based care.*Plan, coordinate, and drive discipline around the processes for testing, launching and rollout of new products and features.*continuously examine current and past results to identify opportunities to improve the launch and feedback processes for everyone involved, including product teams, operations, and users. *Map customer needs and workflows to help define technology solutions.*Maintain a solid and well prioritized backlog that reflects both our customers’ needs and our build towards a scalable technology to support most efficiently and quickly support those needs.*Build the strategy and support the creation of tools that improve accuracy and efficiency of data curation across sources for Komodo’s application.*Provide options for pharmaceutical/disease therapeutic area and product definition and rationale for different approaches*Develop systematic approaches to defining data inputs for Komodo’s pipeline and product deployments.*Work with Data Engineering team to request, analyze and validate data with internal customer-facing teams.*Partner with Komodo’s Clinical Innovations team to develop therapy area definitions and revision with regard to ICD Codes, Corpus Inputs, Open Payments Data and Drug Lists.*Generate mappings of medications to key therapeutic areas based on mechanism of action.*Run data simulations and work with internal teams to review data research output.*Review and approve drug statistics while updating documentation and database mappings for therapeutic areas and data refreshes.*Conduct data gap analysis, while defining/performing QA on disease area definitions. San Francisco Bay AreaImplementation Project Manager @ Castlight Health *Drive project scoping with the customer and the Jiff-Castlight Account Executive to define requirements for a Statement of Work that will be turned into a detailed project plan.*Lead project kick-offs and ongoing team meetings, serving as the primary point of contact for the customer throughout the implementation.*Maintain detailed project work plans, issue logs, key decisions, open action items, and present the project status to internal management and customer stakeholders.*Manage multiple cross-functional internal teams, and drive the overall progress of the implementationRegularly check in on cross workstream project status, identify issues and develop solutions, escalating when necessary to ensure the project stays on track.*Share the customer’s product feedback and ideas with the Jiff-Castlight product team, and negotiate when a requirement needs to be met through a core product enhancement. Develop process plans for pre-launch team to ensure efficiency and quality. From April 2017 to October 2018 (1 year 7 months) San Francisco Bay AreaEHR Project Manager @ Practice Fusion *Meaningful Use Expert and liaison for government programs to our providers, sales, enterprise, and service teams.*Cross-team collaboration with engineering, product management, enterprise sales teams, and customer service to resolve product inquiries. *Lead the Success teams in the integration of ICD-10, I-STOP, and platform security conversion LOA-2 to LOA-3 from deployment and on boarding to developing a flighting deployment for our users. *Scrum master for success team when triaging stories, backlogs, and tasks. *Proactively engage clients, and work closely with our active users to verify they are fully implemented on the platform and effectively drive utilization of the product on a consistent basis.*Partner with the implementation team to increase retention and drive adoption opportunities with the existing customer base.*Investigate and monitored application errors and customer-application interaction with Splunk, Fidler, SQL, and Developer Tools. *Functional and regression testing of new and unreleased features.*Develop and refined technical support best practices and procedures.*Examine recent developments and implications of HIPPA security and healthcare compliance laws, such as Meaningful Use and PQRS, on product features as well as healthcare practices.*Provide superior service and addressing user issues by troubleshooting complex or unresolved issues escalated from Customer Service, Sales, and Enterprise Teams. *Provide support and implementation of HL7 connectivity with our lab partners to ensure health information exchange.*Represent the Customer Success team in cross-functional initiatives.*Act as the liaison to the Legal team.*Product Team Member/Product Team Council Member. From May 2014 to November 2016 (2 years 7 months) San Francisco Bay AreaACA Health4All Fellow @ Organizing for Action *Orchestrated an event with Healthy Richmond and We Connect (a community transformation grant) to promote awareness on Senate Bill 4-- focuses on providing health care coverage for undocumented immigrants within Contra Costa County. *Organized phone banking to increase attendance for events. Through grassroots campaigning I obtained 343 signatures online and 650 through flyers to present at the Board to Supervisors hearing.*Received award from Contra Costa County for organizing Health4All event during the Summer that generated 72% attendance. From June 2015 to December 2015 (7 months) East Bay ChapterCustomer Success Manager @ Demandforce *Effectively represented the voice of the customer internally with Product Management, Sales and Engineering to advocate for bug, usability and feature prioritization.*Coordinated new user as well as ongoing refresher training as needed.*Be a single point of contact to client-side mid to senior level management for all things Demandforce.*Proactively monitored accounts during their onboarding period to ensure they are on track for success. *Effectively represented the voice of the customer internally with Product Management, Sales and Engineering to advocate for bug, usability and feature prioritization. From October 2012 to May 2014 (1 year 8 months) Intuit- DemandforceCreative @ Apple Inc. My main role at the Apple Store was to be an instructor, guiding small groups to learn and helping individuals complete personal projects. • Delivered up to 6, hour long, One to One personal training sessions a day; Each was tailored to a specific Apple application and curated for the individual’s proficiency level. • Facilitated group workshops (10 to 15 attendees) that ranged from getting started with a Mac to professional Apple applications such as Final Cut Pro or Aperture.• Earned required certifications from AppleCare to become a mobile device technician at Apple Retail Stores. From August 2006 to October 2010 (4 years 3 months) Account Manager @ Trumpia *Created the Customer Success team at Trumpia, an all-in-one marketing service, that increased product adoption and generated 84% renewal rate.*Managed accounts for our top clients: Forbes, eBay, AT&T, Memphis Grizzlies, Gilt Groupe and Jamba Juice. Provided campaign metrics for accounts based on open rate of messages, deliverability and usage.*Held webinars on best practices in mobile marketing, software features, and how to orchestrate a mobile campaign.*Provided training on our software to increase product adoption and reduce churn. From November 2010 to July 2012 (1 year 9 months) Social Media Intern @ Consulate of Mexico in Los Angeles *Conducted research and database management to ensure past and prospective contacts were up-to-date. Used discretion in handling confidential information. *Connected LA County youth through the median of Twitter and Facebook for fundraiser events. From May 2008 to September 2008 (5 months) Los Angeles, CA