Iryna Shafinska's Email Addresses & Phone Numbers

DevOps Engineer @ EPAM Systems - My main task in this project was to dockerize existing java application.- I wrote Dockerfile to build a container with the app.- I also configured CI/CD pipeline to build and test Docker container. From March 2019 to July 2019 (5 months) Greater New York City AreaTechnical Solutions Engineer, EPAM Systems at...

DevOps Engineer @ EPAM Systems - My main task in this project was to dockerize existing java application.- I wrote Dockerfile to build a container with the app.- I also configured CI/CD pipeline to build and test Docker container. From March 2019 to July 2019 (5 months) Greater New York City AreaTechnical Solutions Engineer, EPAM Systems at Google @ EPAM Systems Play a role of Technical Solution Engineer at Google MSM, Cpanel, Groups and Email projects. Support cloud services, migration platform and various migration and synchronization tools.- Provide application support for Client’s migration services and applications, which are using different protocols (IMAP, OAuth, ActiveSync, MAPI, CalDav, CardDav, LDAP) and Google APIs;- Support synchronization process for cloud services and mobile synchronization (Active Sync, iOS sync, Google sync);- Take over escalated cases and provide direct support to customers;- Provide last tier technical support and resolve customer cases for Cloud services(Gmail message delivery, Groups for Business), migration, synchronization and mobile (Android, iOS) products, solutions and APIs, write technical documentation;- Identify and document product bugs and feature requests and work with the Client’s backline support team and customers to resolve customer cases;- Analyze packet/protocol captures and logs/stack traces;- Check source code and suggest bug fixes;- Perform root cause analysis for customer’s issues. From November 2015 to June 2019 (3 years 8 months) Greater New York City AreaSenior Technical Support Engineer, Maintenance & Support Team Lead @ EPAM Systems Senior Technical Support Engineer, Maintenance & Support Team Lead in EPM-VSP, Internal activitiesEnvironment: MS Visual Studio 2008, Mantis, Jira, Confluence, Agile, Kanban, ScrumTeam coordination and supervising: • Established dashboard, established task for dashboard using an Agile principles• Launched support process and workflow for internal team tasks based on scrum methodology R&D project on Mantis: • Participation in application of R&D project on mantis: testing, bug fixing, objects configuration, workflow rules and email notifications• Was involved in implementation process of interaction mantis and movado - was responsible for ticket creation tracking • Evaluate and escalate issues to appropriate team members and stakeholders with proposed solutions for R&D project on Mantis.Senior Technical Support Engineer, Project Member, filling and creating Presales Toolkit for knowledge database for Support and Maintenance Competency Center at EPAM EPMC-SUP, Environment: PowerPoint, MS Word, MS Visual Studio 2008, Confluence• Handled presale activities for onboarding projects • Collected of information, wrote and optimized documents for presales toolkit • Created patterns for presale activities • Filled knowledge database with presale documents such as SOWs, RFPs, presentations of EPAMs’ support and maintenance services and proposals From April 2012 to November 2014 (2 years 8 months) KyivProject Coordinator @ EPAM Systems Project coordinator, continuous integration, maintenance and support DIIG-ODC team Kyiv, Environment: MS Visual Studio 2008, MS SQL Server 2008, Oracle, SVN, JIRA, CentOS VM’s (CI, QA and Staging environments), SolarisOS (SPARK, x86), Jenkins, Maven, Ant, SSH/Cygwin, Confluence, Sonatype Nexus, Shell Script• Played a role of Project coordinator of support team managed by ITIL: successfully did incident and problem management, responded for communications and coordination with development team and business, evaluate and escalate issues to appropriate team members and stakeholders• Was responsible for organizing of 8 x 5 support and maintenance of all production, development and testing environments• Maintained CI and Auto Tests engines for the current project using Jenkins.• Maintained Project KB and Project Backlog with Confluence and JIRA• Supervised support and maintained of stability and availability of all of the environments (Dev, CI, AT, Pre-prod, Prod) Supported project delivery workflow• Participated to the evaluation and discussion of a new architecture and implemented necessary changes of the environments From 2012 to 2013 (1 year) KyivSystem administrator @ MTS Group L2 Support Engineer, support and operation MEDIO SCP and billing system, L2 application support, system administrator prepaid service for PRP subscribers department Environment: Oracle, OM Monitor, SPA Console, SQL Developer, Service Manager, Remote desktop console, Nagios, putty, HP Open View Service Center, MS Visual studio 2005, SQL Server 2005, SQL, xml, PL/SQL, cmd• Supported and operated MEDIO SCP. Daily monitoring of MSCP, call errors analyzing.• Processed tasks and incidents in Service Desk using HP Open View Service Center. Escalated problems to provider, tracking escalated issues.• Analyzed and corrected none synchronized: subscriber services in the productive bases of pre-paid billing system, subscriber data on the network elements HLR, VM, SMS, RBT.• Standardized and systematized of technical and engineering documentation of the department.• Collected and analyzed of statistical data pre-paid billing system failures, then preparation plans and reports based on results. • Performed troubleshooting services of GoodOK, CLIR, Voice Mail, prepaid subscriber’s sim-card replacements. • Corrected subscribers unsuccessfully migrated between segments billing (billing system).• Wrote and launched of procedures for handling databases of billing system. Setting on a productive environment new tariff plans for prepaid subscribers. Participation and coordination the updating process online pre-paid billing system. • Monitored environment of IN platform during night shifts, keep system availability 24/7 support within weekly duties.• Performed of the function of L2 support - onsite during business hours, on call hours. From December 2010 to April 2012 (1 year 5 months) KyivSystem administrator of Certification Authority, Head of Accredited Certification Authority @ State Enterprise "Ukrainian Special Systems" Providing and supervising 24x7 support and maintenance of high availability hardware and software complex of the Accredited Certification Authority Center Keys of Electronic and Digital SignatureEnvironment: Red Hat Enterprise Linux, Oracle 10g, SQL, Cryptography/PKI, Shell, Bash • Monitored, supported, maintained of the program-technical complex of CA, managed complex of information security (CIPS) of software-technical complex of CA, and monitored the state of information security in the automated system.• Participated in implementation and operation of an integrated system information security. • Prepared of documentation (plans, reports), audit of CA. Participated in the development of technical and regulatory documentation (documentation of the CA). • Provided ongoing guidance ACA: coordinated of collaboration with other departments, managed the department, and interacted with external entities.• Reaccreditation ACA SE "USS". Developed of draft regulations and regulatory documents, according to which should be passed reaccreditation. • I had 4 subordinates. From January 2010 to August 2010 (8 months) KyivChief specialist of the payment cards, Head of Unit of Technical Support Payment Card at the Payment @ Russian Standard Bank Providing technical support payment cards issued by the bankEnvironment: MS SQL Server, cmd, SSH, Cryptography/PKI, Third-party applications • Worked with cryptographic devices. Maintained security module HSM. I did monitoring and control of processing electronic files that contain secure information.• Participated in development of methodology jobs with cryptographic devices (circuits, flows, data processing). • Interacted with department on work with the IPU, the passage of certification by Visa and MasterCard.• Advised, supervised, supported and coordinated department staff. Monitored of tasks assigned to the department.• Business correspondence with the processing center, organizations, vendors of terminal devices, services for the terminal devices to the bank. • Took part in negotiations with companies, providers of banking equipment - ATMs, POS terminals, embossers, etc.• Organized and controlled of the preparatory work for installing the terminal device, preparation of ATMs for commissioning. • Controlled of technological line for production and delivery of payment cards. • I had 5 subordinates. From June 2007 to April 2009 (1 year 11 months) KyivSite Reliability Engineer @ Nava New York City Metropolitan AreaDevOps/Technical Solution Engineer at Google @ EPAM Systems - Provide all levels of application support for Bitium clients;- Report bugs to engineering team (interface issues, business logic issues, application errors);- Do bug fixes for SSO integrations;- Analyze existing app configurations and correct them if changes were introduced on the application side.- Deploy updated configuration files to integration environment;- Responsible for testing of my changes on integration environment;- Build release artifacts;- Deploy production changes(using existing pipelines in Jenkins); From June 2019 to May 2020 (1 year) Greater New York City AreaDevOps Engineer @ EPAM Systems - I Build all CI/CD pipelines for the project;- I wrote Dockerfile to dockerized the app;- I Configured all application instances(DEV,QA)- Helped with the migration of the app to a Saas platform. From June 2019 to May 2020 (1 year) Greater New York City AreaDevOps @ Luxoft Develop an automation scripts for dev, uat instances for custom start/stop of the application without terminal session dependency, stores process id to a file for application control and logs application work;- Implement report generation bash script that connects to several remote Oracle instances, execute SQL query and transfer output to one location. After that information from all instances aggregated in one email message sent to the team;- Design and maintain script which archives selected applications logs each to its own archive and moves them to archive folder for all cache nodes, add to the archive names timestamp and then removes source files;- Configure and maintain full deployment process from creating release artifacts to deploying it to environments;- Fix all team’s accounts at different customers systems (different portals, Jira, Confluence, TeamCity, Stash etc);- Solve connectivity issues of our team and environments LDAP, ssh-keys, proxy;- Maintain dev, qa and uat environments. Different applications and capacity issues;- Configure all deployment environments Maven, GIT, TeamCity, Nexus, dev, qa and uat environments;- Plan and perform migration of source DB to New Target Platform;- Prepare and consolidate plans for releases. From June 2015 to December 2015 (7 months) Kyiv