Inderpal Bhogal's Email Addresses & Phone Numbers

📖 Summary

A versatile, motivated, responsible and hard-working IT professional, possessing strong motivational drive to succeed in the industry. Proven ability to deal with customers with excellent communications skills and to manage and complete tasks and projects to the highest standard, with a meticulous attention to details and within agreed deadlines.Software Business Analyst @ Developing mobile applications on android and IOS devices to allow users to carry out jobs on various sites, using the NDL MX toolkit and SX to integrate with back office systems and databases. Developing software solution based on user needs and requirements, researching into IT/Software solutions to solve business problems and implementing these into the business. Requirements gathering analysing the business and collaborating with all key stakeholders to produce various documentations and reports to initiate the project. Providing support across the business on all software's and solutions that are currently being used - Snowdrop for HR & Payroll, QL for Housing Management, Agile 365/Documotive for mobile working and document storage system, NDL applications developed in house and all Microsoft Products. Maintain and Manipulate SQL databases. Run queries and generate reports upon request from departments. From July 2013 to Present (2 years 6 months) IT Software Support & Development @ IFC Fleet Outsourcing is an independent specialist in the provision of fleet management solutions. It provides a complete vehicle management solution based on the customers needs. In-House developed software is used to manage, manipulate and store day-to-day data, continuously developing, maintaining and improving the management system to suit the user’s needs. Roles and Responsibilities are as follows: Developed software / management system solutions to meet the requirement of the operations team, accounts team and the commercial team internally. Maintain and Manipulate SQL databases. Run queries and generate reports upon request from departments. Develop professional reports using CRYSTAL and embed with Visual Basics, reports can then be run via the management system based on different types of criteria’s. Provide first line support on IT issues to all users internally and externally to Bedford Body Shop & Vertivia (sister Companies of IFC Fleet Outsourcing). Maintaining, tuning and repairing applications to keep them performing according to technical and functional specifications; providing user support on the in-house developed management system and database driven web system used by customers. Alignment of new IT services to business processes and purchasing new procurements. Fully Implemented the AVAYA Telephone System across the whole business and maintain & support the telephone system and software Implemented accounts software solution within Bedford Body Shop and automated the manual accounts and invoicing process. Project Management of development until completion, sign off and release to user/customers. From August 2009 to July 2013 (4 years) IT Systems Support @ HilliersHRW Solicitors LLP is a go-ahead practice with a modern outlook and the latest computer and telephone technology. The Practice required a Placement IT student with good communication skills and knowledge in the IT industry. Roles & responsibilities involved: Liaising with the software provider and assist the Managing Partner with both day to day IT issues and IT development. Being the 1st line of support for 65 users, and tasks ranged from repairing/installing new hardware and installing or troubleshooting software and logging these issues so reoccurring problems could be eradicated. Providing General IT Support to users, based in two different sites. This involved working via VPN Connection & via Remote Desktop Connection. Working with VOIP telephone systems, Laserforms & Digital Dictation Alignment of new IT services to business processes and purchasing new procurements. Building a good relationship with key suppliers and other service providers at Hillier’s and monitoring whether they are meeting their SLA’s. Requirements gathering analysing the business and collaborating with all key stakeholders to produce various documentations and reports to initiate the project. From July 2006 to August 2007 (1 year 2 months) NDL awi SX DX Training Sessions From 2013 to 2013 BSc Hons Business Information Systems, Information Technology, 2.1 Upper Division @ De Montfort University From 2005 to 2009 John Bunyan Upper School From 1998 to 2004 Maintaing and Administration of SQL 2008 R2 Course @ QA Inderpal Bhogal is skilled in: Databases, SQL, Business Process, IT Service Management, Crystal Reports, Service Management, Software Project Management, VBScript, Web Development, Microsoft Exchange, Outsourcing, Help Desk Support, Requirements Gathering, Management, Systems Analysis