Hillary Van Alstyne's Email

Over five years of experience in General and Operational Management with strong leadership and team-building skills. Specialties: Business Policy, Small Business Growth, Sales, Customer Relations, Research, Accounting, Marketing/PR

General Manager @ Creating, developing and implementing policy in regards to all aspects of the business. From increasing production efficiency through work flow and material management, to instituting checks and balances between our billing and shipping departments, Pyramid Packaging has increased its sales by more than 30% since October 2012. From October 2012 to Present (3 years 3 months) Onsite Producer @ At the Post Live, Serling on Saratoga, is a once weekly live radio Horseracing Talk Show on location from downtown Saratoga Springs. Hosted by Andy Serling, NYRA Hadicapper and TV Personality, and produced by John Angelos, President of MASN, the show featured Hall of Fame and Prominent Horsracing guests, such as Dale Romans, Rajiv Maragh, Ramon Dominguez, for an hour show. Key Responsibilities: Pre-show site production and collaboration with sound engineers. Ensuring all electrical and internet/ISDN wiring are all installed and up to engineer specifications. Day of show on site stage/set logistics. Creating an astatically pleasing set that meets both radio and audience requirements. Live show Twitter, guest liaison, and worked in conjunction with engineers regarding sound and show clock From July 2012 to Present (3 years 6 months) Director of Operations @ A historical, nationally recognized restaurant in the heart of downtown Saratoga Springs. In operation since 1938, and has been able to maintain its standards in quality and southern hospitality. Clientele has grown in its 74 years of business and ranges from locals to celebrities where all are made to feel welcome. Key Responsibilities: • Managing all staff: Creating, writing and enforcing policy, creating and instituting training protocol, conflict resolution between staff, as well as overseeing day to day staff responsibilities. • Customer Cultivation: creating the unique Hattie’s experience through impeccable hospitality in order to build loyal local and national client base. Done through the ability to make each client feel special and welcome while providing quality service and product, continually going the extra mile. • Media and Marketing: Responsible for writing and sending press releases and media advisories. Writing Hattie’s email newsletter, facebook and twitter. Conceiving and implementing sales programs and competitions. • Maintain Product Quality and Consistency: Through effective communication with the kitchen as well as the chef/owner, Hattie’s product remains the highest quality and consistent. • Accounting & Human Resources and Licensing: Assisted accountant with day-to-day accounting and weekly payroll. In charge of employee files and all hiring paperwork as well as all insurance, city and liquor licenses. From January 2009 to October 2012 (3 years 10 months) Director of Operations @ Hattie’s Chicken Shack is the Chef Directed – Hospitality Driven Quick Service concept of Hattie’s Restaurant. Since its opening in November of 2011, it has seen a steady increase in sales and has developed a loyal customer following. Key Respnsibilities: • Opening Restaurant Protocol: Creating, writing and enforcing staff policy, instituting training protocol • Accounting & Human Resources and Licensing: Assisted accountant with day-to-day accounting and weekly payroll. In charge of employee files and all hiring paperwork, as well as liquor licenses, city licenses and insurance. • Customer Cultivation: creating the unique Hattie’s experience through impeccable hospitality in order to build loyal local and national client base. Done through the ability to make each client feel special and welcome while providing quality service and product, continually going the extra mile. • Media and Marketing: In collaboration with ownership, created concept, menu, branding and design. Responsible for writing and sending press releases and media advisories. Writing Hattie’s Chicken Shack email newsletter, setting up facebook and twitter, and creation of advertising campaigns and customer loyalty programs. From January 2011 to July 2012 (1 year 7 months) Track Manager @ A small quick-service stand within Saratoga Springs Race Course. From June 2007 to June 2009 (2 years 1 month)

Bachelor of Arts, Economics and German @ Union College From 2005 to 2009 Ursinus College From 2001 to 2001 Hillary Van Alstyne is skilled in: Fluent in German, Personnel Development, Financial Accounting, Customer Service, Research, Sales, Accounting, Event Planning, Event Management, Restaurants, Social Media, Food & Beverage, Restaurant Management, Microsoft Office, Strategic Planning, Food, Fundraising, Public Speaking