Helene Nygard's Email & Phone Number

💼 Past Experience

Customer Success at BoltNygard was appointed as a Customer Success Manager at Bolt in February 2019. Her responsibilities included leading teams to drive outcomes for Bolt’s new cloud customer support model, Generating new content for Bolt’s website including member spotlights, nonprofit job and event submissions, and sector articles and grant opportunities, as well as assisting with other office needs such as program/training preparation, online databases, website support, and marketing/communications.In her previous roles at Beamery and Oracle, Nygard gained experience working with customers in the customer success field. She worked with customers to develop long-term relationships and showcase the efficacy of their investments with Oracle's HCM cloud customers. Nygard also directed and handled customer support calls and directed clients to the front desk. In her previous work experiences, Nygard has been able to develop and manage social media promotions, and work with sales teams to increase customer awareness and engagement. Lastly, she was responsible for creating FSD's Sexual Harassment and Assault Policy andreviewing sustainable grant proposals from FSD locations abroad.

🎓 Education

Helene Nygard has a degree in Norwegian Language and Literature from Folkeuniversitetet, where she studied for four years. She also has a Bachelor's degree in Comparative Healthcare Systems from UVA in Valencia. Nygard has been working in the healthcare industry since she graduated from UVA with her Bachelors degree in Comparative Healthcare Systems in 2016. She currently works as an analyst at an east coast healthcare company. While Nygard is currently working as an analyst for an east coast healthcare company, she has experience in a wide range of industries. She has worked in the healthcare industry for four years, and she is currently prepared to work in the healthcare industry in a permanent position. Nygard is currently also working on her Master's degree in Healthcare Policy at the George C. Marshall School of Business at Marshall University.

💡 Technical & Interpersonal Skills

Permanent:• Customer Success Manager (CMP) at Immunity Therapeutics, Inc. from November 2014 to January 2015 (1 year 5 months) in Los Angeles, CA.• Data entry, extraction, and cleaning as a manual data entry Baeauthor from October 2014 to December 2014 (1 year 10 months) in Minneapolis, MN. Baeauthor is a data entry worker who usually works one day a week and is responsible for ensuring accuracy, completeness, and compliance of employee data. Baeauthor has a degree in business administration and has worked in the finance and human resources industry.Prior Experience:• DBA, Salesforce from November 2013 to January 2014 (2 months) in Washington D.C. Metro Area. 1776 is a platform to reinvent the world by connecting the hottest starters with the resources they need to excel. From our Campus a few blocks from the White House, 1776 serves as a global hub for startups tackling major challenges in education, energy, health care, government, and other critical industries. 1776 startups receive mentorship, corporate connections, access to capital, media attention, and a pipeline of top talent—the raw materials critical for innovators to succeed.• Installation and Cavalry Services Engineer at Microsoft from October 2013 to March 2014 (6 months) in Redmond, WA. Microsoft is a technology giant and work for some of the biggest names in the world- such as Microsoft, Airbus, Amazon, and GE. While working for Microsoft, I was responsible for various installation and Cavalry Services engineering tasks.Education:• B.S. in Business Administration from the University of Michigan in November 2013.Business experience:• Program Manager, Customer Success Strategy & Enablement at Oracle from July 2018 to January 2019 (7 months) in Remote. Leading teams to drive outcomes for Oracle's new cloud customer support model.• Customer Success Manager, Team Lead HCM at Oracle from October 2017 to September 2018 (1 year) in Greater Boston Area. Promotion with more managerial responsibilities and strategic customer managementFY19 Q2 Award for top team performer.• Customer Success Manager, Human Capital Management at Oracle from August 2016 to September 2018 (2 years 2 months) in Greater Boston Area. Partner with Oracle's HCM cloud customers to develop long term partnerships and showcase ROI of their investments.• Website and Programs at Center for Nonprofit Excellence - Charlottesville, VA from September 2015 to December 2015 (4 months) in Charlottesville, Virginia Area. CNE is a membership organization that provides training, education, tools and resources to thousands of nonprofit boards, staff and volunteers to create stronger and more sustainable nonprofits in the Greater Charlottesville Area.• Answering phone-calls and directing clients at the front desk• Generating new content for CNE's website including member spotlights, nonprofit job and event submissions, and sector articles and grant opportunities• Assisting with other office needs including program/training preparation, online databases, website support, and marketing/communicationsKnowledge of: Constant Contact, CiviCRM, Bloomerang, DonorSearch, and Foundation Center