HENRY OTU LARYEA's Email Addresses & Phone Numbers

Customer Support Associate @ - Handling incoming telephone calls/ customer’s email (Italian, English and Spanish). - Update customer records with details inquiry and the response. - Make sure that all the service requests entered in the database are fully and correctly detailed. - Give feedback to customer about their requests. - Coordinate subcontractor and or employee field...

Customer Support Associate @ - Handling incoming telephone calls/ customer’s email (Italian, English and Spanish). - Update customer records with details inquiry and the response. - Make sure that all the service requests entered in the database are fully and correctly detailed. - Give feedback to customer about their requests. - Coordinate subcontractor and or employee field activity. - Point of contact for both customer and subcontractor/employee. - Escalate customer’s request to other offices and or departments (Operations, Sales, Finance). - Handling DOA/RMA request directly with external suppliers. - Audit subcontractor invoicing. - Liaise with administration team in case of customer recharge requests. - Prepare service management report using internal database application. - Maintain internal service management database updated. - Coordinate subcontractor field activities. - Coordinate the logistic activity and support and support procurement’s activities. From July 2015 to Present (6 months) Technical Support Advisor @ - Consultant in the commercial and technical support for Google products (Italian and English market). - Advisor for the development of the applications and Google Places. - Responding to the users' queries for products such as smartphones and tablets (in Italian and English). - Business meetings in Bournemouth. - Training on customer needs. - Consultant for new generation products (for the Italian market). - Expert in digital content and development of new proccesses for Google and Xeros. From March 2013 to July 2015 (2 years 5 months) Regional Sales Manager @ - Source and develop profitable new business. - Business consulting for financial plannings (Expo 2015 in the city of Milan). - Preparation of quotations and tenders. Compilation of effective tender. - Effective communication with existing and potential customers. - Prompt action of sales leads as directed by Commercial manager. - Timely and accurate completion of tender questionnaires. - Effective maintenance of Company sales database. - Completion of accurate weekly sales activity reports. From June 2012 to December 2012 (7 months) Industrial Designer @ - Use of database As Ferrari 400 to classify and project the car's components. - Use of Vpm plant to create and draw Ferrari's cars. - Use of Catia four five - Creation of Draws on behalf of the engineers. - Creation of 3D drawings of the cars (Catia). - Creation of 2D drawings of the spare parts of the cars (Autocad 2D). - Measure and weigh components. - Align tabs with tree Vpm. - Perform movements drawing and exponent - Bind a tree figure. - Creation, modification and promotion of the cars' 3Ds. From March 2012 to June 2012 (4 months) Marketing Manager @ - Design and creation of promotions for the Burger King's restaurant owned by the company. - Creation of partnerships with the Burger King marketing manager Italy - Sponsorship of sports teams ( Basketball teams, Football teams, Rubgy teams, etcc..). - Daily analysis of the restaurants revenues and forecasting the incomings. - Creation of the Eastern format named 'Wok Eat'. - Collaboration with Nespresso Italy. - Postal marketing campaigns in collaboration with the Italian Post. - Marketing campaigns in collaboration with universities. - Analysis of the competitor's activities (nationals and internationals). - Creation of Marketing Plans. - Design of the corporate's websites. - Responsability regarding the Budget to invest in the Marketing aea. - International conference calls with other Marketing's managers in abroad countries. - Daily meetings and with the General Manager and the Ceo of the company. - Participation in international trade fairs in France, USA, England From October 2010 to March 2012 (1 year 6 months) Marketing Manager @ - Design company website: imagroup.it - Design broshures / manuals for the equipment business: mixers, deep fryers, cooking lines, etc. .. - Design of general broshures of the corporate presentation and their creations. - Organization of trade fairs in Italy: Rimini, Milan and Parma, India and USA. - Translation broshures / manuals and corporate website in English. - Responsible for public relations with Italy and other countries. From October 2010 to February 2012 (1 year 5 months) Modena Area, ItalyFinancial Accountant @ - Analysis of Loan request by private people or companies. - Liability in deciding whether or not to fund individuals or companies who request it - Creation and design of marketing campaigns in collaboration with the marketing manager. - Help in creating marketing activities for foreign subsidiaries: Geramany, France, Australia, USA. - Participation in conference calls between managers of the group. From April 2010 to November 2010 (8 months) Relazioni pubbliche tra aziende ed associazioni, economia, diritto europeo, marketing, inglese, spagnolo, cinese, ecc.. @ From 2006 to 2010 Bachelor's degree, Università degli studi di Modena e Reggio Emilia @ Data di nascita From 2006 to 2010 HENRY OTU LARYEA is skilled in: Marketing, English, Italian, Teamwork, Marketing Communications, Market Analysis, Negotiation, Business Planning, Marketing Strategy, Microsoft Excel, PowerPoint, Microsoft Office, Budgets, Sales Management, Microsoft Word