Guy D'Esposito's Email Addresses & Phone Numbers

📖 Summary

• Sr. Account and Operations management executive with expertise in building client relationships and creating efficient organizational processes to maximize business results in a fast growing organization • Proactive strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational goals and targets • Cross functional team leader with strong negotiating and communication skills • Budget and staff management expert responsible for ensuring cost containment while meeting client needsSr. Director, Account Management @ From January 2013 to Present (3 years) Director Of Operations @ • Responsible for creating strong relationships with clients and identification of new business opportunities • Participate in regular client meetings and Quarterly Business Reviews to review metrics, satisfaction, forecast and to discuss strategy, including new opportunities and best industry practices • Interface with internal colleagues across functions, including Account Management, Finance, HR, IT and Senior Leadership to ensure successful project outcomes • Implemented company initiatives and processes in order to improve operations and eliminate compliance risks • Accountable for process enhancement, quality control compliance & cost containment • Management of multiple projects through complete life-cycles including project setup, launch, maintenance, reconciliations and final close-out phases Achievements: • Launched and managed initiatives for over 14 clients, ranging from small biotech firms to Top 10 Pharma. Scope of projects managed includes speaker bureau & KOL management, speaker trainings, speaker contracting, state reporting, teleconferences, webcast trainings, geo-mapping & speaker portals • Successfully launched and managed an AHM enterprise client, accountable for over $15M in management fees • Managed AHM’s small projects team comprised of 12 client teams representing over $12M in management fees • Effectively project-managed the integration of new brands acquired during AHM’s purchase of a competitor. Areas managed included Account Management & Operations • Developed and mentored managers, supervisors and planners to various degrees resulting in over 15 promotions • Created SOP’s in all areas of Event Operations and On-Site Procedures From August 2007 to September 2012 (5 years 2 months) Director, Corporate Sales @ • Responsible for generation of business through daily sales calls to Fortune 500 Companies via direct phone solicitation as well as off and on site client visitations • Maintain and seek to exceed budgeted corporate meeting revenue for key accounts through implementation of direct marketing plan Achievements: • Initiated organizational “Sales Process Review” and facilitated subsequent action plan resulting in a 30% year over year increase in corporate departmental revenue • Successful identification, prospecting & closing on major training accounts such as Chubb, Computer Associates, Daiichi-Sankyo Pharma Inc., Merck & Co, Schering Plough and Verizon From March 2006 to August 2007 (1 year 6 months) Senior Corporate Sales Manager @ • Responsible for generation of business through daily sales calls to Fortune 500 Companies via direct phone solicitation as well as off & on site client visitations • Responsible for management of Bristol Meyer Squibb National Account, facilitating annual RFP solicitation and approval process for individual Wyndham hotels worldwide • Maintain and seek to exceed budgeted corporate meeting and room night revenue for key accounts through development and implementation of Key Result Area (KRA) action plan Achievements: • Successful identification, prospecting & closing on major accounts such as SeaLand Services, Woolworths and Anheuser Busch resulting in exceeding of annual forecasted corporate room revenue and RevPar goals From June 1997 to March 2006 (8 years 10 months) Owner @ • Owned and operated a gourmet delicatessen & catering company with annual sales of $475,000 • Managed staffing as well as accounting & payroll procedures • Purchased provisions, controlled, maintained and outperformed industry accepted cost percentages • Created innovative menus for both gourmet deli and catering divisions based on current culinary trends Achievements: • Implemented “Continuous Process Improvement” procedures resulting in containment and reduction of costs and increase in company profitability • Created and launched separate catering division resulting in a 42% increase in overall company revenue From May 2000 to March 2004 (3 years 11 months) Assistant General Manager @ • Directly responsible for food & beverage operation of full service restaurant, sports bar and catering venues which included review, revision and implementation of outlet and menu concepts as well as pricing strategies • Oversee daily operation of sales department which included generation and implementation of sales and marketing plans and procedures Achievements: • Successfully managed and monitored liquor inventory for sports bar and catering venues, outperforming industry accepted cost percentage standards resulting in increased outlet profitability • Effectively implemented line level and outlet management training program to ensure customer service goals set forth by management company were met or exceeded From January 1999 to May 2000 (1 year 5 months) Business Management @ Widener University From 1988 to 1991 Guy D'Esposito is skilled in: Service Improvement, Leadership & Mentoring, Strategic Planning, Building Client Relationships, Team Development, New Business Launch, Forecasting, Productivity Management & Efficiencies Delivery, Metric Tracking/Performance Improvement & Evaluation, Project Management, Operations Management, Budget Creation & Management, Cross-functional Team Leadership, CRM, Program Management