Guillermo Aquino's Email Addresses & Phone Numbers

📖 Summary

Senior Network Engineer @ Pacific Maritime Association • Designed and Deployed the Kaseya Technology Management Infrastructure.• Design Kaseya Service Desk Help Desk ticketing system and workflow operations.• Kaseya Patch Management, Install Scripts, Workstation Scripts, Server Scripts via Kaseya• Design Work Flow Policies for Help Desk• Develop and Strategize new operational initiatives, utilize Active Directory Consulting with support to Lotus Notes E-mail Servers and Citrus Servers – maintaining optimum efficiency for 250 computers and 65 servers. • Manage VMware Infrastructure, supporting 120 servers on VMware and working on building out a VDI environment for workstations. From November 2012 to May 2017 (4 years 7 months) San Francisco Bay AreaInformation Technology Manager @ Hargreaves Associates Office Locations: London, San Francisco, Cambridge, New York. Overseer of all Locations• Developed and installed a Helpdesk call tracking system with SLA and Device Inventory System using Kaseya.• Redesigned network infrastructure using VPN and Forinet routers. Also developed a VPN solution using Active Directory.• Installed and managed Kaseya server for workstation and server security, which includes patch management, monitoring, and software distribution.• Responsible for Vendors, Technology Contracts, Lease Agreements for the following: Dell, IKON, HP, ATT Wireless, Fortinet, Deltek, Norstar, Hughes Net, Comcast, Tower Stream, XO Communications, etc.• Deployed a NAS System and designed a Disaster Recovery System using Off Site Backups with Double Take.• Deployed a NAS with ESX Server and Virtual Center. supporting 10 VM's• Reduced IT cost $250,000 yearly on IT Consultants $35,000 yearly on Vendors total annual cost $285, 000.00, by developing lean solutions.• Developed Policy enforcement and Patch management and AV systems which reduced overall Helpdesk tickets using Kaseya. From February 2008 to November 2012 (4 years 10 months) San Francisco Bay AreaNetwork Engineer @ Pacific Maritime Association Pivotal role overseeing administration and support of highly complex network infrastructures utilizing strong project management, analytical and critical assessment skills, development of action plans according to defined timetables and business goals, and reporting directly to the Director of IT.• Key player working on Remote site’s via remote control software: Dam ware, Remote Desktop, Goverland, Hyena – using state-of-the art technology knowledge and expertise distribute IT business solutions from one user or office site to another, ensuring compliance with industry standards.• Project Lead to develop solutions for company regarding VMware, HP SAN solutions. • Built new network facility in Oakland for 125 users; installed new servers, racks, switches, and wireless unit. • Develop and Strategize new operational initiatives, utilize Active Directory Consulting with support to Lotus Notes E-mail Servers and Citrus Servers – maintaining optimum efficiency for 250 computers and 65 servers. From April 2007 to February 2008 (11 months) San Francisco Bay AreaSystem Administrator @ Bio-Rad Laboratories Served in instrumental role in the successful "Build out" VM for a large-scale server consolation while helping migrate old servers, to a virtual environment. Maintained SAN backup system using Legato Networker, maintaining over 150 windows servers running Windows Server 2003, and developed documentation on new process for backups and restores.Worked help desk using Clarify addressing; Server tickets, Citrix tickets, Managed AD accounts, cluster tickets, large scale applications or site outages tickets, From January 2007 to April 2007 (4 months) Network Engineer @ Value-Centered Solutions Incorporated Integral IT team member for fast growing consulting startup business providing advance level network/system support and ministration for 200+ team members with corporate headquarters in Northern California and operations in Southern California, Louisiana and New Mexico. Most significant contribution was building out 7 sites from the ground up - build outs included the following; infrastructure servers, configuration of 66 block for phone systems, punch downs for data, installing network drops, installing server racks with servers, installing routers and switches, setup of VPN’s, setup of Windows Server 2003 as Domain Controllers and DNS & DHCP servers, setup of POS system, setup of a backup solution using VERITAS Backup exec. Day-to-day administration of sites included; maintenance of all servers, daily backups, resolving server network or desktop issues, creating accounts, login scripts, shares, GPO’s, POS systems upgrades, desktop administration included: creating own ghost images, managing desktop remotely through Goverlan, Hyena, Terminal Services. Installed and configured help desk tracking and inventory solution From August 2003 to January 2007 (3 years 6 months) Vallejo, CASenior LAN Analyst @ Kaiser Permanente Integral IT team member for fast growing consulting startup business providing advance level network/system support and ministration for 200+ team members with corporate headquarters in Northern California and operations in Southern California, Louisiana and New Mexico. Most significant contribution was building out 7 sites from the ground up - build outs included: infrastructure servers, configuration of 66 block for phone systems, punch downs for data, installing network drops, installing server racks with servers, installing routers and switches, setup of VPN's, setup of Windows Server 2003 as Domain Controllers and DNS & DHCP servers, setup of POS system, setup of a backup solution using VERITAS Backup exec. Day-to-day administration of sites included: maintenance of all servers, daily backups, resolving server network or desktop issues, creating accounts, login scripts, shares, GPO's, POS systems upgrades, desktop administration included: creating own ghost images, managing desktop remotely through Goverlan, Hyena, Terminal Services. Installed and configured help desk tracking and inventory solution.; Installed home office networks for Executive staff, built and configured all desktop and laptop Norton Ghost images - key Core Desktop Team member. Demonstrated leadership by acting as 3rd level escalation point for all desktop support technicians, and provided training and leadership for new technicians. Built and maintained Ghost Image Server, PDC and Data server. Designed all Ghost Images for all Executive support, and maintained all support for Executive staff. From August 2000 to August 2003 (3 years 1 month) Senior Network Engineer @ Kaiser Permanente Assigned as the only Executive Technician for Kaiser Executive’s. Installed home office networks for Executive staff, built and configured all desktop and laptop Norton Ghost images - key Core Desktop Team member. § Demonstrated leadership by acting as 3rd level escalation point for all desktop support technicians, and provided training and leadership for new technicians. § Built and maintained Ghost Image Server, PDC and Data server. Designed all Ghost Images for all Executive support, and maintained all support for Executive staff. From July 1999 to August 2003 (4 years 2 months) Desktop Support Analyst @ ENTEX Key Contributor working closely with Core Team for Kaiser Program & Divisional Offices, received and closed out trouble tickets, and completed service requests. Assigned on a project team deploying new computers using Ghost, backed up user data and placed data on new machines; performing day after support for Y2k project, supported user computers after their machines where migrated form Windows 95 to Windows NT, Day after support included: configuration, troubleshooting of Lotus Notes; bringing the users to their department standards, configuration and troubleshooting of mainframe telnet connections Network connectivity using Novell or Windows NT. From July 1999 to August 2000 (1 year 2 months) Desktop Support Technician @ IBM Supported up to 1,800 users in a Windows NT, Windows 95 and OS2 Environment, performing Lotus Notes installations and configurations. Performed workstation backups and destructive installs of Windows NT and Windows 95.Created Windows NT images and OS2 dual boots for various IBM model types. Installed network printers, ram sound cards, SCSI and IDE hard drives.; Provided customer interface with clients that consisted of scheduling appointments and seeking resolution pertaining to problematic issues. From December 1998 to July 1999 (8 months) Chief Solutions Architect @ ManagedTEK - IT Security Services & Monitoring San Francisco Bay Area