M.E.A.O. BI, Bedrijfskundige Informatica (Business IT) @
I am an experienced senior project and program manager and have build up my project and program management experience since 2006. I have proven to be successful to deliver high demanding project results in complex, political and global environments by finding the right balance between setting results for my project sponsor/customer, taking ownership and having a good
I am an experienced senior project and program manager and have build up my project and program management experience since 2006. I have proven to be successful to deliver high demanding project results in complex, political and global environments by finding the right balance between setting results for my project sponsor/customer, taking ownership and having a good team spirit. I have the ability to convince my team to do the extra mile by using open, honest and transparent communication. I am an organized person and have a professional project and program management attitude with a 'getting things done' mentality.
Certified Prince2 Practioner (certificate valid until 2018)
Certified IPMA-C theoretical part
Project and Program Management in Global Environments
Result based projects (fixed price, fixed date)
Program Management in (online) marketing environments
Offshoring (India/Malaysia) & Near shoring
Custom Solutions Development for ERP applications
Senior Project Manager @ Currently assigned as program manager for Shell Global Account via T-Systems Nederland B.V., Strategic Project Management.
Prince2 Practioner Certified
MSP Practioner Certified
Delivered solutions for:
Shell Global Account
Achmea (Retail Bank) - SAP Competence Center
Philips Consumer Lifestyle - Digital Services
KPN W&O and KPN ZM From May 2008 to Present (7 years 8 months) Project manager @ Responsible for the execution of custom solution software development projects for key accounts for the Exact Enterprise Division. Projects were related to the execution of preliminary research,adaptability research, design/build/test of custom solution software as add on for the standard Exact software and implementations. The custom made solution software has been delivered for back-office products as well as the front-office product e-Synergy. The custom made software projects have been executed with the offshore team in Malaysia. From January 2006 to April 2008 (2 years 4 months) Assistant Customer Support Manager @ Manager of 15 support professionals at the customer support desk of the Exact Custom Solution Division. Member of the team of support managers of Exact Software Nederland. Coordinator customer complaints. From March 2005 to January 2006 (11 months) Application Designer @ Setting up functional designs of custom solution solutions as add-on for the standard Exact Software. I made functional designs for national and international key customers. Specialization in logistic modules. From October 2002 to March 2005 (2 years 6 months) Consultant @ Assigned to projects with custom made solution software. As a consultant I have written implementation plans and executed implementations of custom made software with various customers in mid size branches. I also executed preliminary research on solution concepts, adaptability research and upgrade research.
Executed implementation including installations, conversions of data, configuration management, support during acceptance tests and live implementations and after care. Designed and implemented Crystal Report reports and Exact software lay-outs.
Set up the training for the Exact Event Manager.
Specialisation in EDI (Electronic Data Interchange), Eventmanager, Textile solution and custom made solutions as add-on to the logistic, financial and project modules of Exact Software. From November 1999 to October 2002 (3 years)
Bachelor, H.E.A.O. Commercial Economics @ Haagse Hogeschool/TH Rijswijk From 1991 to 1995 M.E.A.O. BI, Bedrijfskundige Informatica (Business IT) @ Tinbergen College From 1989 to 1991 H.A.V.O. @ Stevin College From 1983 to 1989 Grettie Ruigrok is skilled in: Project Portfolio Management, Software Project Management, Digital Marketing, Offshoring, Business Analysis, Custom Software Development, ERP, ERP design, Online Marketing, Software Development, Software Design, Software Implementation, Line Management, Outsourcing, Project Delivery