Greg Wilson's Email Addresses & Phone Numbers

📖 Summary

Director, Enterprise Presales - North America @ Pluralsight Define, build, manage, and scale a North American SaaS Enterprise Presales team for a tech unicorn in hyper-growth mode in preparation for IPO. Responsible for scaling team and helping architect entire Pre-Sales org structure, tools, and processes through pre- and post IPO environments. Responsible for the following:➭ Own presales end-to-end within the B2B customer lifecycle for Pluralsight’s Tech Skills Management and GitPrime’s DevOps and engineering focused Git-data analytics platforms➭ Developing & implementing world class product pitch & demo methodologies to drive deeper and more value-added sales➭ Working with Sales and business leadership to influence strategic decisions such as: pricing strategy, regional deployment, marketing integration, campaigns, product development, etc.➭ Function as the voice of the customer in order to influence Pluralsight’s product➭ Partnering with business leaders to help provide inputs for the go-to-market sales strategy➭ Created, refined, implemented and reported key performance indicators for the entire Presales organization ➭ Developing and maintaining a close, consistent, and highly effective working relationship with the rest of the Success team to drive a world-class SaaS customer experience Director, Global Presales Consulting Programs & Tools + Platform Product Manager @ Kronos Incorporated Directed multiple strategic global presales consulting programs for billion-dollar industry leader. Scaled multiple presales teams and consulting programs which significantly contributed to delivery of at least $145M in revenue in FY17. Delivered best-practice mentorship to global presales engineering teams and provided leadership and innovation in presales consulting strategies to drive customer buy-in, engagement, and success.➭ Directed program growth, user adoption initiatives, strategic marketing & evangelism➭ Orchestrated cross-functional team collaboration to execute presales strategies and objectives➭ Promotes consistency and efficacy in value management, engineering, and consulting➭ Oversaw design and ongoing development of web-based ROI/Business Assessment platform that supported global presales From 2015 to 2018 (3 years) Sr. Solutions & Management Consultant | Sales Engineering @ Kronos Provide senior level presales solution consulting for enterprise solutions & services. Lead in-depth requirements assessments, business & value analyses, proof of concept development, and design targeted customized demonstrations and presentations for all client levels. Direct cross-functional teams to deliver proposals, RFPs, POCs, and detailed financial justifications and ROI analyses to senior executives & stakeholders. ➭ One of only a few presales consultants to be cross-trained on all products and leveraged for strategic accounts across all verticals.➭ Educated customer on industry best practices and prove value throughout solution cycle.➭ Named to Advanced Demo Team & Value Analysis Leadership team. From 2006 to 2013 (7 years) San Francisco Bay AreaPractice Manager, Customer Success Professional Services @ eGain Corporation Managed all aspects of customer education services department for leading web-based multi-channel customer service software solution provider. Scaled and grew a fledgling single person, user training program into a fully-realized Education Services team and department with a professional portfolio of customer centric training offerings. ➭ Created innovative service offerings through strategic branding, positioning, and packaging of training services to meet client needs and drive customer engagement & success. ➭ Redesigned all user and technical curriculum and materials and created a scalable portfolio and operations framework with which the department could grow into the future. From 2004 to 2006 (2 years) San Francisco Bay AreaPresales Consulting Manager @ DISC Led a team responsible for leading all best-practice consulting & solution demos. Also assisted cross-functionally with strategic planning, branding, product marketing, & service portfolio creation and consolidation. ➭ Created scalable, sustainable presales processes to help the company grow from a local, to a regional, to a national provider From 2002 to 2004 (2 years) Northern CaliforniaProduct Manager @ TechExcel Promoted to Product Manager after only three months with the company as Sr. Sales Engineer. Re-branded disparate software product offerings into one cohesive solution suite with new and unique market positioning and competitive messaging. ➭ Created strategy to brand disjointed pro-serv and customer success offerings into a cohesive, value-added, Professional Services portfolio. ➭ Created "JumpStart", a re-imagining of basic installation help services into a complete implementation service solution, streamlining delivery, maximizing client adoption, and creating additional revenue opportunities. From 2001 to 2002 (1 year) San Francisco Bay AreaRegional Presales Engineering Manager @ Talisma Employee #7 for startup eCRM company which grew to $40 M in sales by year three and 400 employees by year four. Promoted from Sr. Sales Engineer/Technical Support Manager to lead technical sales of newly created sister CRM company. Previously managed all pre- and post-sale support of enterprise CRM suite throughout sale and SDLC including beta and pilot programs, implementations, and support. Ultimately led all pre-sales efforts and all technical problem-solving, from enterprise CRM system sale through implementation. ➭ Developed, launched, and led and all national professional consulting processes and efforts in CRM system, process, and strategy consulting to Fortune 1000 companies. ➭ Stood up then handed off all customer-success service departments, from support to professional services. Grew teams from the ground up, developing and scaling processes along the way.➭ Track record of exceeding quota even during industry downturn. Performed product presentations in major client deals with Google, Time-Warner, Dell, National Car Rental, Microsoft, HP, Xerox and Barclays Global Investors.➭ Tasked to create a training and mentorship framework for the entire growing sales staff on product technology, sales demonstrations, and product SWOT analysis. From 1996 to 2001 (5 years) Greater Seattle AreaSr. Regional Sales Engineering Manager, West Coast @ Spredfast Led company’s West Coast sales-engineering/presales technical consulting efforts. Worked with Fortune 1000 companies across all industries to help them automate, secure, govern & measure strategic goals and objectives, including: Providing world-class customer service, connecting and engaging with their audience, and promoting and energizing their brands.➭ Helped scale, hire, and mentor new sales engineering resources. ➭ Transformed presales processes by innovating entirely new approach to demos and presentations. From 2013 to 2015 (2 years) San Francisco Bay Area