Greg Chew's Email Addresses & Phone Numbers

tech support @ mplayer From 1994 to 1996 (2 years) Systems Engineer @ Palo Alto Networks San Francisco Bay AreaSales Engineer @ F5 Networks The Field Systems Engineer (FSE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation...

tech support @ mplayer From 1994 to 1996 (2 years) Systems Engineer @ Palo Alto Networks San Francisco Bay AreaSales Engineer @ F5 Networks The Field Systems Engineer (FSE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans. Provides complex design and systems engineering configurations Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases Maintains a high level of technical knowledge of F5 and the relevant industry Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives Participate in the development and support of presentations for customers and partners Clearly articulate technical elements of the F5 value proposition to customers and partners Maintain knowledge of competitive landscape and share knowledge with CAT team Contribute to the creation of case studies, white papers, and media articles for customers and/or partners Foster a collaborative, team-based environment, sharing best practices and building lasting relationships Effectively negotiate and pursue conflict resolution From August 2010 to July 2015 (5 years) Sales Engineer @ Cisco Systems Operating as a part of Cisco's Security Technology Group, Cisco IronPort Systems is a leading provider of anti-spam, anti-virus and anti-spyware appliances for organizations ranging from small businesses to the Global 2000Engages with customers from the point of pre-sales evaluation through technical planning and evaluation processes until the purchase order is received.Expert in Email infrastructure (MTA, Anti-Spam, Anti-Virus, Mail Routing, Content filtering, etc.), Web infrastructure (Anti-Malware, Proxy/cache, HTTPS, etc.), compliance, and regulatory requirements.Assisted customers with technology and infrastructure proposals, creating statements of work, and answered RFP's.Single point of contact for potential customers during the pre-sales and post-sales evaluation processes. Provide product management feedback from customers about feedback, bug requests, enhancements, and feature request.Developed initial implementation project methodology, customer checklists, and implementation guidelines and best practices for first time customer engagements and value added reseller systems engineers.Mentored new systems engineers for commercial and enterprise account regions.Products: next generation email and web gateway, anti-spam and anti-virus filtersResponsible for ensuring the rapid, successful deployment of IronPort products at customer sites. This position encompasses sales engineering, project management, integration engineering and customer support responsibilities.Also, responsible for all technical aspects related to the development of the IronPort sales channel: assessing potential partners, providing technical training and assisting the channel partner with initial customer engagements. From June 2006 to July 2010 (4 years 2 months) Web Engineer @ Gap, Inc. Worked w/ Web Development teams to provide a complete 24/7 ecommerce website with sales over 200 million dollars annually. Specialized in build engineering, network architecture and performance and capacity planning. * Integrated Tivoli Access Manager for Corporate portal. Created junctions for all in-house and vendor applications. * Implement Single Sign On solutions for external vendor application via static and dynamic group allocation * Lead Web Engineer: Worked with all aspects of Web, Network, Security and Capacity Engineering. * Created Load Balancing rules for web environments for clustered web environments and specialized redirects (irules). * Lead implementation of store Point of Sales to Ecomm websites for integration of in-store and online buying experience.Leading brick and mortar retailer of men's, woman's, and children's apparelIntegrated Tivoli Access Manager for Corporate portal. Created junctions for all in-house and vendor applications. Implement Single Sign On solutions for external vendor application via static and dynamic group allocationManage SunONE Directory creating Authentication/Authorization for store POS systems and Intranet Portal Access. Functioned as technical consultant for projects integrating with Enterprise Access (AD, LDAP, Provisioning, and Security)Created processes and documented all procedures relating to system implementation for future migration and operations.Implemented Microsoft ISA Server 2004 for SOX compliance allowing external access for internal applications. Worked with portal team to manage access groups for portal solutions (Documentum, Sharepoint, and Outlook Web Access). From September 2000 to July 2006 (5 years 11 months) Technical Account Manager @ EXODUS INC. (formerly known as GlobalCenter) Provider of Internet hosting and management services for enterprises with mission-critical Internet operations.Served as liaison for the customer between multiple vendors, consultants and internal departments including sales, facilities, and technical account managers.Assisted customers with technology and infrastructure proposals, providing financial estimates for renewing existing contracts.Single point of contact for customers within the Professional Services division. Successfully managed multiple projects for corporate customers in a collocation environment.Developed initial implementation project methodology for first customer engagementsMentored new Technical Account Managers for all west coast data centers. From January 1999 to January 2000 (1 year 1 month) anaylst @ kpmg Consulting arm of Big 5 Accounting firm specializing in supply chain and data warehousing. * System Administrator for NT and Novell domains, managing all customer logins and shared directories * Lead Test Engineer for Windows NT 4.0, 95, and Japanese Windows Images * Change tapes for servers daily and maintained current software suites. Evaluated compatibility with existing systems. * Configure and maintained the Remote Access Server and connectivity for user’s machines From 1997 to 1999 (2 years) Manager, Customer Support Engineer @ MITSUBISHI ELECTRONICS OF AMERICA Manufacturer and distributor of semiconductor and related microelectronics in the US and Japanese markets.Managed team of 5 employees and covered 3 campuses for system support.Created automated processes that allowed for system installation and ease and accompanying Technical manuals.Maintain Compaq and Dell Desktop Computers and Toshiba, HP, and Gateway Laptop configurations, primarily with installations of new software and operating systems, troubleshooting of user configurations and/or hardware problems. From January 1995 to January 1997 (2 years 1 month)