I am an Enterprise Architect specialising in the creation of Target Operating Models, IT Governance and IT Service Management. I have more than 20 years experience in the architecture, governance and management of ICT-enabled business services across a wide range of organisations in the public, private and third sectors. I am a recognised TOM, SIAM, IT Governance and IT Service Management subject matter expert; my career has comprised strategy, architecture, design, transition, assurance, training and writing consulting engagements and I have held project, service and operational management positions that have enabled me to deliver business transformation programmes. I am skilled at understanding and translating business strategies and outcomes into governance and service requirements for the design, development and implementation of enterprise-wide Target Operating Models, IT Governance Frameworks and IT Service Management capabilities to realise significant business benefit and optimise risk and resources. Capabilities Strategy and Enterprise Architecture, IT Governance, Business Change, Solution Development and Implementation, Service Management, Project Management, Cloud Computing, Business Architecture, Service Architecture, Target Operating Models, Business Transformation. Frameworks and Standards TOGAF, COBIT, ITIL, SIAM, PRINCE2, ISO20000, ISO27001, ISO38500, ISO15504, ISO19600, PAS99 Sectors and Industries Central Government, Local Government, Criminal Justice, Home Office, NHS, Telecommunications, Insurance, Transport, Voluntary

Enterprise Architect @ I am an Enterprise Architect specialising in digital transformation and target operating models. From February 2014 to Present (1 year 9 months) United KingdomFounder and Managing Consultant | Enterprise Architect @ adamsdaviesconsulting is an Enterprise Architecture Consultancy practice, specialising in business transformation and change enablement through the adoption and operation of leading-practice, business management frameworks, methodologies and standards. From January 2011 to January 2014 (3 years 1 month) Cardiff, United KingdomPrincipal Service Architect @ I was employed as a Principal Service Architect within Serco's Consulting practice. My primary focus was to provide Enterprise Architecture, IT Governance and IT Service Management Consulting services to internal and external organisations wishing to improve their Enterprise capability and capacity. I worked on a number of private and public sector bids and tenders as well as undertaking due diligence and service assurance activities for a wide range of clients. I undertook roles on a number of varied and interesting projects, including the European Central Bank, London Borough of Southwark and Transport for London’s Barclays Cycle Hire Scheme. From March 2008 to January 2011 (2 years 11 months) United KingdomPrincipal IT Service Management Consultant @ I was employed as a Principal IT Service Management Consultant for Fox IT where I worked on many service management projects, for example, ITIL service architecture projects, ISO20000, ISO27001 certification programmes, storage/service management framework development and implementation etc. I also delivered various IT Service Management training programmes covering ITIL, ISO20000 and MOF. From May 2004 to March 2008 (3 years 11 months) Woking, Surrey, United KingdomICT Service Manager @ IT Service Management accountability for all ICT Services described in the service catalogue to all internal and external customers across multiple sites in Wales. From April 2002 to April 2004 (2 years 1 month) Cardiff, United KingdomICT Service Manager @ IT Service Management accountability for all voice, data, radio and microwave communications services. From March 2000 to May 2002 (2 years 3 months) Cardiff, United Kingdom

BSc, IT and Computing @ The Open University From 2002 to 2006 MA, Organisational Psychology @ University of Wales, Cardiff From 2002 to 2004 Grant Charles Adams is skilled in: Enterprise Architecture, IT Service Management, Business Analysis, Service Management, Service Improvement, ISO 20000, ITIL, IT Governance, COBIT, Service Design, Disaster Recovery, Business Architecture, TOGAF, Cloud Computing, Service Delivery, IT Strategy, IT Management, Incident Management, Consultancy, Business Continuity, Governance, Service Desk, Stakeholder Management, Management, Information Technology, Strategy, IT Outsourcing, Business Transformation, Outsourcing, IT Operations, Sla, Project Management, IT Transformation, Public Sector, Project Delivery, PRINCE2, PMO, Consulting, Operating Model Design, Service Assurance, Managed Services, Solution Design, Training, Writers, Technical Writing, Topic-based Authoring, Copywriting, Digital Copywriting, Solution Architecture, Telecommunications