Gloria Lewis's Email

Executive Director - Network Engineering @ - Manage service delivery operations for IBM outsourced commercial accounts in EMEA region - Manage service delivery engineering and project implementation for outsourced US Fed Gov accounts (FRB, DOJ, US Courts) - Manage global equipment procurement and logistics for managed services and outsourcing client base From April 2011 to Present (4 years 9 months) Executive Director - Sustainability Program Office @ Oversaw the Sustainability Program Office for AT&T Business Solutions with focus on increasing AT&T's sustainability profile in the business marketplace and promoting products and services that reduce carbon emissions in the environment. From May 2009 to February 2010 (10 months) Executive Director - Channel Marketing @ • Oversaw a team of 5 direct reports with responsibility as the front line marketing representatives to drive revenue growth within the 22-state Government, Education, and Medical (GEM) segment. Delivered all marketing programs, including product launches, promotions, and offers to GEM Sales to achieve revenue and product unit objectives. • Liaison between Product Marketing and Sales to ensure optimal delivery of programs. From January 2008 to April 2009 (1 year 4 months) Executive Director - Sales Operations @ • Provided staff/operations support and project implementation for SW Business Communications Services (BCS). Chief-of-Staff for President. Managed 190 management and 640 non-management personnel, including: o Account Team Support (ATS) - Ordering implementation & billing support for GEM and Select. o Service Order Control Center - Downstream implementation coordination of legacy SBC layer 2 and 3 products, and high-bandwidth layer 1 services. o Project Management - Project management of large or complex projects for BCS GEM and Select. o Service Management - Post-installation service support for BCS GEM and Select customers. o CPE Coordination - CPE Inside Sales/order entry and installation coordination workgroups. o Also managed Operations, Events/Communication, Incentives, and Compensation teams. From July 2005 to December 2006 (1 year 6 months)

Master's, Business Administration @ The University of Dallas From 2000 to 2003 B.S., Electrical Engineering @ Southern Methodist University From 1992 to 1996 Gloria Lewis is skilled in: Outsourcing, Project Management, Sales, IP, Vendor Management, Managed Services, Program Management, Business Intelligence, Service Delivery, Management, Telecommunications, Ethernet, Wireless