Gina Cartolano's Email

I graduated in May 2014 from Southern New Hampshire University with a BS in International Business and a minor in Justice Studies. As a student at SNHU, I developed a passion for learning about different cultures and traditions. Southern New Hampshire University gave me the opportunity to work with people from a variety of cultures from all over the world. I have also developed a passion for entrepreneurship by creating an international business plan for my family’s logistic company, AG&D Logistics Inc. I have gained extensive leadership experience, great communication skills and organizational skills from working in a customer service environment for the past eight years. At my current position as an Assistance Coordinator at On Call International, I have learned to perfect my time management and communication skills by handling multiple high sensitive medical emergencies at a time while still delivering quality customer service.

Assistance Coordinator @ -Handle emergency medical and travel assistance time sensitive cases for business travelers, international students, and leisure travelers. -Set up and arrange nurse escorts, air ambulances, ship disembarked passengers, and repatriation of mortal remains. - Assist travelers find closest appropriate hospitals and embassies due to injury/illness/theft while traveling. - Work on high pressure and time sensitive deadlines for medical, political evacuation and natural disasters From June 2014 to Present (1 year 7 months) Executive Secretary @ -Coordinate driver’s daily routes and correspondence - Created company logo used on trucks, website, and uniforms - Receive incoming mail and incoming phone calls for customer requests From September 2012 to Present (3 years 4 months) Salem, New HampshireMember Service Representative @ - Provided account related services for members - Processed deposits/payments and disbursed funds - Resolved problems or discrepancies concerning members’ accounts - Obtained and process information required for the provision of services, such as opening accounts, business accounts, certificates and IRAs From January 2013 to June 2014 (1 year 6 months) Customer Service Clerk/Cashier @ - Answered all incoming phone calls and managed multiline phone system and intercom - Process product return, exchanges and inter-department transfers - Resolved customer complaints and answered questions about products From September 2007 to December 2012 (5 years 4 months)

Bachelor’s Degree, International Business, Cum Laude @ Southern New Hampshire University From 2010 to 2014 Gina Cartolano is skilled in: Customer Service, Negotiation, Teamwork, Management, Cultural Awareness, Photoshop, Risk Management, New Business Development, Entrepreneurship Development, Social Entrepreneurship, Cultural Management, Logistics Management, Market Research