Experienced, results-driven software engineer adept at supporting all aspects of the software development life cycle from requirements through end of life. Tremendous and vigorous stamina to drive projects to successful conclusion as defined by the customer using all means necessary, including designing and developing software, assisting and providing mentoring to others, working with or performing quality testing on project solutions, and working with the customer to create and maintain system requirements. Proven ability to multi-task on several simultaneous projects, maintaining a high level of technical knowledge and delivering success to each. Positive yet realistic attitude and always smiling. Specialties: C#, C++, C, Java, PHP, MySQL, SQL Server, XML, web services, WCF, SOA, Microsoft, .NET, Visual Studio, software engineering, software testing, quality assurance

Senior Software Engineer @ Responsible for development and full lifecycle support of server solutions in a .NET environment, including enhancement of product software, collaborative design of new products, and solution customization for specific customers and projects. Utilizes primarily C#, IIS/WCF and SQL Server and several derivative technologies. From September 2012 to Present (3 years 4 months) Senior QA Lead and Tools Engineer @ Designed and developed QA tools and automation, including customized test data generators, system component simulators, WCF web services (client and server), GUI automation, and performance test suites and measurement, all mostly in a C# .NET environment. Provided manual test lead support on assigned projects, including designing and writing test plans, liaison with peer departments, and directing the testing teams efforts. From February 2010 to September 2012 (2 years 8 months) QA Tools Engineer (Contractor) @ Contracted to MorphoTrust™ USA. From April 2009 to February 2010 (11 months) QE Automation Engineer @ Developed automation for client-side and system wide QA testing, especially in the area of GUI test automation. Used a variety of techniques to drive automation and provide end-to-end, self-deploying solutions. Created tools to speed manual testing times and accuracy, as well as data collection and analysis. From July 2008 to March 2009 (9 months) Software Engineer @ Designed and developed hardware test automation software solutions for manufacturing test processes for multiple products. Collaborated in cross-functional teams to determine and document testing processes and automation specifications. From October 2004 to February 2008 (3 years 5 months) Systems Test Engineer @ Used data analysis techniques to write and improve product test process specifications to capture maximum amount of product defects in the factory. Provided technical support to technicians, including written technical guides and online debug help systems. From November 1999 to October 2004 (5 years) Senior Systems Test Support Technician @ Provided debug and technical support to systems technicians. Evaluated critical error conditions prior to presentation to test engineering for assessment. Rendered the most possible debug and corrective action of all test error conditions at a technician level. Monitored test process flow for cycle time problems. From June 1999 to November 1999 (6 months) Systems Test Technician @ Managed the quality testing process performed in adverse environmental conditions on Symmetrix product lines. Diagnosis of test errors and repair of the unit was involved. From November 1996 to June 1999 (2 years 8 months)

MSE, Software Engineering @ Brandeis University From 2007 to 2013 BSIT, Information Technology @ University of Phoenix From 2003 to 2007 ASTET, Electronics Technology @ ITT Technicial Institute From 1996 to 1998 Gilbert Hayes is skilled in: Software Engineering, Software Development, C#, .NET, XML, Microsoft SQL Server, Web Services, Java, SOA, WCF, Object Oriented Design, Agile Methodologies, Design Patterns, Testing, Visual Studio