Genna De Guzman’s Email & Phone

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Genna De Guzman

Global NOC Supervisor @ KGB_ (formerly InfoNXX)

Genna De Guzman Contact Details

NCR - National Capital Region, Philippines
Global NOC Supervisor @ KGB_ (formerly InfoNXX)
Service-NOW Administrator @ kgb
Senior Service Desk Analyst @ KGB_ (formerly InfoNXX)

Is currently a Global Network Operations Supervisor/Shift Manager with kgb as Incident/Crisis, Change, Problem, Configuration Manager. Technical Support. Concurrently managing Service-Now, the company ITSM tool. ITIL V3 Certified. Service-Now Systems Administrator Certified. Most recent training were Service-Now Knowledge13 Conference in Las Vegas, Nevada and was ISO 20000. Specialties: IT Infrastructure Library; Customer Service; Service Support; Technical Support


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