IT Operations Manager @ From October 2015 to Present (3 months) IT Manager @ Excalon is a leading infrastructure contractor specialising in the provision of services to the utilities industry. Working with the Board of Directors and other stakeholders to provide the vision that will shape Excalon's technology requirements and IT innovation. Providing dynamic, hands-on IT leadership and ensuring a professional, customer-focused approach to IT. From August 2014 to October 2015 (1 year 3 months) ICT Infrastructure Team Leader @ Peninsula are the leading provider of employment law and health & safety services in the UK. In this role I have tactical responsibility for the IT infrastructure across the Peninsula group. It’s my job to oversee the reliability, efficiency and capacity of the ICT infrastructure for the whole group. This is a fast moving, ever changing business and it’s a constant challenge to ensure the technology doesn’t just keep pace but is always one step ahead. The whole landscape of our routine is forever changing and developing and there’s no time to sit back and take it easy, there’s no complacency here and that’s exactly how we like it; busy, buzzing and always something new to get stuck into. Key Responsibilities Design, implementation, management and maintenance of the groups IT Infrastructure, including Cisco \ HP Procurve network, virtualised and physical server environment and replicated Netapp and HP based storage area network. Scalable secure Infrastructure design for the Peninsula groups on-line products, including multiple web farm deployments and customer facing applications. Network and system security, implementing best practice across the IT infrastructure. From February 2013 to August 2014 (1 year 7 months) Manchester, United KingdomSenior Network and Systems Administrator @ From January 2010 to February 2013 (3 years 2 months) Manchester, United KingdomIT Analyst @ Marks & Clerk are a leading group of patent and trademark attorneys. This role is to assist in the development, management and maintenance of the group’s IT infrastructure, servicing in excess of 500 users. Key Responsibilities • Implementation, management and maintenance of Windows Server 2003 infrastructure, including Active Directory. • Management of company messaging infrastructure, including Microsoft Exchange 2003 and Mimecast systems. • Mitel IP Phone system configuration and administration. • Network management and maintenance, including patching and troubleshooting. • XP desktop Group Policy configuration, troubleshooting and new build role out. • Proactive monitoring of IT infrastructure using Microsoft Operations Manager 2005. • Software distribution, patch management, operating system deployment, and hardware and software inventory using Microsoft Systems Management Server 2003. • IT procurement with recommendations on new systems and software to the business. • Management and maintenance of businesses mobile email systems – Blackberry and Windows mobile devices. • Technical lead to Service desk, including mentoring and training for 1st and 2nd line support teams. • Implementation and review of Service desk processes in line with ITIL best practices, including Incident and Change management. From February 2007 to January 2010 (3 years) Technical Support Engineer @ TSG provide independent business IT solutions in hardware, software and support to small and medium sized businesses. Key responsibilities • Support and maintenance of multiple clients IT infrastructures. • Provide a high level customer service to a variety of clients. • Proactive monitoring of clients IT infrastructure. • Management and support of customers email systems, along with antivirus and spam solutions. • Troubleshooting, administration and support of Windows 2000/2003 servers. • Implementation and monitoring of clients IT security needs. • Providing support and advice to clients’ existing IT staff. • Keeping up to date with current developments within the IT industry. • Implementation and troubleshooting of client’s backup strategy. • Participation in project work for new and existing customers. From March 2006 to February 2007 (1 year) 2nd Line Technical Support Engineer @ Based on a client site, working with a team of four technical support engineers providing second line desktop and server support for users on the United Utilities \ Vertex Contact. Key responsibilities • Second line support of Windows XP, 2000 and NT4 Workstation operating systems. • General desktop and server troubleshooting, maintenance, upgrades and new builds. • Exchange 2000/2003 administration. • Creation and maintenance of service centre intranet sites and tools. • Software installation via CA software delivery. • Various project work e.g. Active Directory Migration, RAS Replacement. • Basic Citrix Administration. • Active Directory Administration. From January 2004 to March 2006 (2 years 3 months) IT Service Desk Analyst @ Working on a busy outsourced IT Service desk providing LAN, Server Administration and first line technical support for companies on the United Utilities\Vertex contract. From July 2002 to January 2004 (1 year 7 months)

HNC Business IT, HNC Business Information Technology @ Hopwood Hall College, Rochdale From 2000 to 2002 Gavin Nickerson is skilled in: Windows Server, Blackberry Enterprise Server, ITIL, DHCP, DNS, Active Directory, Microsoft Exchange, Citrix, Technical Support, VMware, Servers, SharePoint, Virtualization, NetApp, Hyper-V