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Frank DeFazio

Director, Customer Experience and Digital Marketing @ Highmark

Frank DeFazio Contact Details

Pittsburgh, Pennsylvania
Director, Customer Experience and Digital Marketing @ Highmark
Director, Customer Experience and Digital Marketing @ United Concordia Dental
Director of Marketing @ Guardian Storage Solutions
Master of Business Administration (MBA), Marketing/Marketing Management, General @ University of Pittsburgh - Joseph M. Katz Graduate School of Business

Customer Experience & Digital Marketing professional skilled in the design, development and implementation of strategic Customer Experience transformation. Expert at building strategies to deliver effortless customer experiences that increase customer loyalty, leveraging digital consumer engagement, traditional marketing and communications programs, and optimization of the customer journey at critical moments of truth across multiple digital channels. Designed, launched 

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