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Fiona Collis

Senior Delivery Manager

Senior Delivery Manager at Boots UK

Derby, United Kingdom

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Fiona Collis's Email Addresses & Phone Numbers

Fiona Collis's Work Experience

Boots UK

Senior Delivery Manager

September 2015 to Present


IT Regional Customer Services Director (EMEA)

October 2012 to May 2015


IT Customer Service Director

October 2010 to October 2012

Fiona Collis's Education

Nottingham Trent University

Bachelor's Degree Business Management Marketing and Related Support Services 2:2

1996 to 1998

University of Derby

Business Studies

1994 to 1996

Mackworth College

Business Studies

1992 to 1994

About Fiona Collis's Current Company

Boots UK

About Fiona Collis

📖 Summary

An ambitious and experienced IT Director who has a proven track record of delivering IT Operational improvements as-well as major projects, programmes and portfolios. Operates strategically and across functional and geographical boundaries to achieve ambitious targets. A strong focused leader whose strengths reside in leading, managing and delivering change and delivering global transformational improvements.Senior Delivery Manager @ From September 2015 to Present (4 months) IT Regional Customer Services Director (EMEA) @ Responsible for creating, delivering and operating a IT Customer Service Model to support over 56,000 users. This undertaken in parallel with supporting the transition of our IT services globally through a multi supplier IT eco-system and supporting the delivery of a budget of £226m, whilst maintaining and improving operational performance. From October 2012 to May 2015 (2 years 8 months) IT Customer Service Director @ Directed, Managed and Led an IT Customer Services Organisation consisting of 40 employees during a state of strategic transition. Notable achievements include:- - Developing a Service Desk capability in Kuala Lumpa, - Conducting major operational improvements to improve the customer experience which include a 71% reduction in RCAs, 88% reduction in standard work requests, 65% reduction in non-standard work requests and a 66% reduction in the number of incidents. From October 2010 to October 2012 (2 years 1 month) Head of Programmes @ Delivered the portfolio of Information Management Projects within the theme budget of £7m within scope and time parameters. This included: - Delivering the capability to enable secure collaboration and communication with Boeing, MoD & other Government Organisations - Deploying a further 3 Global Supplier Portal applications onto the IMR platform using a multi-vendor model (R-R, OSyS, Net Inspect, HP, Exostar, Trestle) - Establishing connectivity with the MoD & Submarines Enterprise to enable information sharing and collaboration to support the Submarines Programme. - Completing the Enterprise Data Warehouse (EDW) design to allow a common and coherent Business Information Platform to be delivered in 2010. This will be the definitive source of reporting data for the RR enterprise. From June 2009 to October 2010 (1 year 5 months) Programme Director @ Programme Managed a Information Management programme which enabled a single, consolidated portal for suppliers to gain access to Supplier Systems & Data. This equated to £27.3 million in benefits over a 5 year period to the Supply Chain business. The budget associated with this programme was £4 million. From March 2007 to June 2009 (2 years 4 months) Senior Programme Manager @ Managed and delivered a significant programme in the aftermarket business within Rolls-Royce with an associated budget of £1.7m and affecting over 1000 users. Deliverables included designing and delivering a new aftermarket business centre alongside developing and operating a new working model. Both were completed in time and within budget. From 2005 to 2007 (2 years) Bachelor's Degree, Business, Management, Marketing, and Related Support Services, 2:2 @ Nottingham Trent University From 1996 to 1998 Business Studies @ University of Derby From 1994 to 1996 Business Studies @ Mackworth College From 1992 to 1994 Fiona Collis is skilled in: Project Management, Engineering, Program Management, Customer Service, Microsoft Office, Process Improvement, Aerospace, Continuous Improvement, Lean Manufacturing, Stakeholder Management, Project Delivery, Strategy, IT Service Management, Business Transformation, Change Management, Governance

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Frequently Asked Questions about Fiona Collis

What company does Fiona Collis work for?

Fiona Collis works for Boots UK

What is Fiona Collis's role at Boots UK?

Fiona Collis is Senior Delivery Manager

What is Fiona Collis's personal email address?

Fiona Collis's personal email addresses are not available

What is Fiona Collis's business email address?

Fiona Collis's business email address is f****[email protected]

What is Fiona Collis's Phone Number?

Fiona Collis's phone +44 ** **** *143

What industry does Fiona Collis work in?

Fiona Collis works in the Retail industry.

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In a nutshell

Fiona Collis's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 9 month(s)

Fiona Collis's Willingness to Change Jobs



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