Global Customer Operations (GCO) Services Business Program Manager @ SAP
Business Project Manager Portal Solutions/ Intranet lead @ SAP
Senior IT Consultant @ Ingleside Homes, Inc.
BS, Computer and Information Science @
University of Delaware
Goal-orientated program manager with more than 6 years of SAP implementation and 20 years of business management experience. Proven ability to lead projects successfully, meet aggressive timelines, and deliver quality work products and exceptional customer satisfaction. Demonstrated ability to manage several initiatives simultaneously and adapt to changing environments. Detailed-oriented individual with the ability to break down complex
Goal-orientated program manager with more than 6 years of SAP implementation and 20 years of business management experience. Proven ability to lead projects successfully, meet aggressive timelines, and deliver quality work products and exceptional customer satisfaction. Demonstrated ability to manage several initiatives simultaneously and adapt to changing environments. Detailed-oriented individual with the ability to break down complex business issues into easy-to-consume pieces.
Highly dedicated, versatile program manager with extensive experience in program management, Intranet technology, and staff development. Proficiencies and years of concurrent experience include
Managed multimillion dollar projects from inception to completion
Implemented support centers to handle end-user and system issues, including developing process and SLAs
Implemented a project management office to improve the implementation of projects
Managed enhanced communication programs, providing mobility to patient care providers and delivering patient data via wireless devices
Supervising and mentoring
Hardware: RISC6000, UNIX, IBM Main Frame, NT Servers, PCs, Nortel Meridian PBX and Meridian Voice Mail, Polycom video conference equipment, SONET nodes
Software: SAP Solution Manager, SAP Road Map Composer, SAP Multiresource Management System, Meridian PBX, Meridian Voice Mail, Call Pilot, Symposium Server scripting and administration
Microsoft NT Server application, Back Office small business server, Visual Basic and Hyperion
Programming languages: C, Fortran, Pick Basic, RISC/AIX/VMARK Universe Basic
Global Customer Operations (GCO) Services Business Program Manager @ Responsible for managing the GCO Services global implementation of MRS for Professional Services
Liaison between the global business team and technical team on all system requirements and project deliverables
Execute and maintain project management processes in the areas of project schedule, risk and issues, quality, cost, human resources, communications, and change management
Deployment of new mobile apps to consultants
Managed user experience study and initiated a joint venture with SAP MRS product owners to develop an SAP UI5 interface to replace the current WebDynpro interface
Successful implementation to allow for global collaboration and delivery, increased visibility into resource deployment to increase use, and improved selection of the right people for jobs to enhance client satisfaction
Collected business requirements to deploy and provision servers for sandboxes to pilot enhancements
SAP ERP on HANA testing coordinator – coordinated testing activities for GCO Services teams to ensure a successful user acceptance testing of SAP ERP on HANA, including identifying UAT team members, testing approach, and test cases From March 2007 to Present (8 years 10 months) Business Project Manager Portal Solutions/ Intranet lead @ As portal lead, I have the central decision making authority within GCO Services at SAP on all portal, collaborative, and social media tools
Established support center for GCO Services portal, including developing workflow process and SLAs
Set up transports for portal-related changes
Managed portal projects
Participate actively in SAP Corporate Portal strategy formulation by communicating and driving requirements at Portal Steering Committee and Intranet Business Group meetings
Define the portal strategy gathered and prioritized portal-related requirements and maintain transparency of all projects in my area of responsibility
Introduced and coached content area managers, business role owners, and collaboration managers to maintain portal governance From March 2007 to Present (8 years 10 months) Senior IT Consultant @ Evaluated and identified problems with current design of network and telecommunication systems and proposed a new design to create a solid infrastructure to reduce day-to-day troubleshooting and provide solutions for multisite network environment
Managed and organized the implementation of telecommunication systems for a 100-bed facility
Initiated programs to identify telecommunication vendor billing errors and overcharges From 2007 to Present (8 years) Telecommunications Director @ Provided leadership to the Operator Services, Medical Center Answering Services and the Telecommunications Department, consisting of 60 employees, providing support to 8600 employees, 1200 physician, 2 Hospitals, 1 long-term facility, 20 main facilities and 34 subsidiary sites
Managed and supported the organization with; Operator Services, Physicians Answering Service, public address systems, dial tone services, voice mail, voice menu, video conference and satellite communications, Tele-Medicine, paging and web page application, wireless communications, television network & patient education system, Nurse-Call systems, call center application, call accounting system and telecommunication disaster preparedness and recovery
Working with Vendors, developed a long-term plan to improve the network infrastructure to provide uninterrupted data and telecommunication services
Reviewed complex communications needs and provided technical solutions and business process guidance
Maintained and validated Technical Service Contingency Procedures as appropriate. From January 2000 to March 2006 (6 years 3 months) Telecommunication Specialist @ Provided Telecommunication support to all Christiana Care facilities, including 17 PBX. Maintained and supported the Telecommunication Network (LAN), AIS Paging (In-house & Long-range Paging system), Xtend (Answering Service Application), CCHS Teleconferencing System, Call Accounting System (CDR), Symposium Server and Client PC, and all stand-alone PCs on the telecommunication network.
Developed and implemented successful Y2K testing of all PBXs and software applications.
Managed Projects to migrate the Telecommunication Department LAN on CCHS network using data gate and HL7.
Designed, programmed and implemented various data base tracking systems for work orders and trouble calls.
Recommended and implemented proactive solutions utilizing the appropriate telecommunications product.
Analyzed utilization reports of multi-site Northern PBX and Voice Mail systems.
Demonstrated professionalism and quality customer service at all times. From January 1998 to January 2000 (2 years 1 month)
BS, Business Management @ Wilmington University From 2004 to 2007 BS, Computer and Information Science @ University of Delaware From 1982 to 1988 AI Farhad Amini is skilled in: Unix, Software, Telecommunications, Testing, Hardware, Project Management, Enterprise Software, Technical Support, Integration, Databases, Management, Leadership, Business Process, Program Management, Business Intelligence
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