Farah Chaibi's Email Addresses & Phone Numbers

📖 Summary

Experienced sales leader with proven results in driving New Business, Account Management, Growth and Retention efforts. Expertise in building successful sales teams in both entrepreneurial and large corporate environments. Exceptional communicator with a consultative sales style; strong coaching and interpersonal skills and ability to manage for performance are key strengths. Specialties: Team Building, People leadership, Mentoring & Coaching, C-Level Communication, New Business Development, Relationship Management, Account Expansion, Account Retention, Negotiation, Territory Management, Commercial Management.Country Manager @ The Leader in Unified Critical Communications Everbridge is the leading global provider of SaaS-based unified critical communications solutions. During mission-critical business events or manmade or natural disasters, customers rely on Everbridge to quickly and reliably deliver the right message and reach the right people, on the right device, at the right time to more than 100 different communication devices, in over 200 countries and territories, in multiple languages – all simultaneously. Our SaaS-based unified critical communications platform is built on a secure, scalable and reliable infrastructure that was originally designed to support emergency notifications, primarily focused on delivering communications to very large groups (100,000+) of people at the same time to keep them informed before, during and after emergencies. The expertise that we garnered developing this solution for emergencies led us to leverage our Unified Critical Communications Platform to offer a full suite of enterprise-scale applications that enable our customers to deliver contextually relevant communications during a wide range of critical situations, whether to a broad audience or to a targeted subset of individuals, globally or locally, and accounting for cultural, linguistic, regulatory and technological differences. Since 2002, Everbridge has been there for over 2,500 corporations and communities as a trusted partner to assure and simplify the exchange critical information. We provide an intelligent and globally scalable communication platform that empowers individuals and organizations to take timely action to prioritize safety, safeguard resources and optimize business operations. For more information, please visit www.everbridge.com From October 2015 to Present (3 months) Senior Account executive @ My Clients leverage my collaboration as the link between our world-renowned analyst community in order to impact their global and local growth strategies. Enabling risk mitigation as well as perfect timing to maximise revenue and grow market share. From January 2013 to Present (3 years) Microsoft Dynamics ERP Sales Team Manager @ Main Achievements: • Creation and implementation of sales structure and sales strategy for EMEA/MENA/LATAM • Successful engagement and expansion of the operation in 10 additional regions • Part of the Top Talent Global company meetings with corporate executives • Creation of the EMEA Team Managers Forum to drive High Performance Sells • “Above and Beyond” Award H1 2012 Main Duties: Lead and coach a team of 12 multilingual Sales Account Exec/ Recruitment of team members /Manage Microsoft Dynamics ERP-CRM Business Development / New Business and Account Expansion / Sales Plans/Management of day to day client relationship and account challenges / Selling and closing Strategic End User and Channel Service deals/ weekly, monthly and quarterly forecasting / Account Exec professional development/ Lead performance reviews/ accurate reporting as well as extensive data manipulation/ Client Invoicing From July 2010 to January 2013 (2 years 7 months) European Customer Success Operations Manager @ Main Achievements: • Led the French/Belgian/Swiss Operations to 2nd at the European BSC (Quality/Efficiency) Competition 2008 and 1st in 2009. • Successfully managed the French/Belgian Swiss Operations for 9 months after site closing announcement. • Successfully managed the transition process between the old site and the new one in Tunisia without any service failure. • Development of the 3 best performing Team Leaders of the Fr/Be/Ch Operation. Main Duties: Project Management / Coach agents and Leaders to maintain leads creation targets /Recruit, Train and Develop Leaders / Conduct performance meetings with Leaders / Create and maintain the focus on customer satisfaction/ Conduct disciplinary meetings / Organize presentations on performances / Liaise with call center Operations Managers throughout Europe on service issues / Conduct staff recruitment interviews / Ensure Call Volume planning and call center reporting accuracy/ Ensure KPI’s are met / Supervise new systems implementation throughout the building. From April 2008 to June 2010 (2 years 3 months) Customer Success Team Leader @ Main Achievements: • Creation of the “Cocoon”: “Incubator” that allowed the operation to reach the 2nd position at the European BSC competition in 2008 and the 1st one in 2009. Idea reproduced in UPS Call centers throughout Europe. • Creation of a new Operation Floor Organization resulting in a significant improvement in the operation’s day to day activities. • Achieved a 6 months best team for Quality results • Developed 2 team members as Team Leaders • Highest rate of promoted people in the team • Lowest attrition rate Main Duties: Manage the day to day activities of the team / Staff scheduling and planning / Coach actively the team to achieve and maintain goals / Evaluate agent performance / Deal with escalation / Implement Action plans effectively / Assist agents in basic troubleshooting actions From June 2006 to March 2008 (1 year 10 months) Master, International Business Management @ Institut Supérieur Européen de Gestion From 1998 to 2003 Farah Chaibi is skilled in: Multicultural Team Management, Account Management, Coaching, Planning, Individual Development, Customer Service, Call Center, Customer Relations, Key Account Management, Negotiation, Customer Satisfaction, International Business, Problem Solving, Teamwork, Sales Management