IT operations management with internal service desk organization and external partners focusing on high availability, user satisfaction, processes and cost efficiency. Specialties:Process and organization development and re-structuring, ITIL, service center start-up, outsourcing

IS Vendor Manager for Network @ To drive the strategic and operational management of the ABB Global Network Vendor (BT) to ensure the vendor’s performance meets the commercial, contractual and service level commitments for the delivery of the Network IS RUN services. From December 2014 to Present (11 months) Zurich and HelsinkiManager, IS Services @ I work as a Head of IS Services at ABB Finland. My responsible areas are common applications (for example SAP), workstation environment, networks, server operations, voice and service desk. I manage outsourced services with vendors and especially I'm responsible for IBM services in Finland. Our volume is services for about 5000 end-users. In 2013 I was also 6 months period as interim country CIO for Finland. From November 2011 to November 2014 (3 years 1 month) HelsinkiManager, IS Infrastructure Services @ Responsibilities in ABB: - Foundation and Management of internal IS service center (Service Desk) - Management of IS infrastructure operations in Finland - Project executive of outsourced IT infrastructure services locally and the member of the global management team of these services. - 6000 users and 5500 workstations. From April 2006 to October 2011 (5 years 7 months) Helsinki, FinlandVice Precident, Information Management @ Information management of ABB Service business in Finland including infrastructure and applications. Volume was about 2000 end-users. Specialities maintenance business, full service and maintenance applications. From January 2000 to March 2006 (6 years 3 months) Helsinki, Finland

MMP NEU, Middle Management Development Program, Business Administration and Management, General @ ABB From 2012 to 2013 ITIL v3 Foundation, Information Technology @ Materna From 2009 to 2009 ABB Manager, Business Administration and Management, General @ ABB From 1999 to 2000 Master's Degree, Industrial Engineering and Management, Master of Science @ Lappeenranta University of Technology From 1992 to 1996 High School, High School graduate @ Kouvolan Lyseon lukio From 1988 to 1991 Esa Pigg is skilled in: Outsourcing, IT Service Management, ITIL v3 Foundations..., Cost Management, Operations Management, ITIL, SAP, Infrastructure, Change Management, Project Portfolio..., Management, Service Management, Servers, IT Management, Start-ups, Organizational..., IT Outsourcing, IT Strategy, ERP, Service Delivery, Business Process..., Integration, Business Process