Erik Diesner's Email & Phone Number

💼 Past Experience

Contact Center Product Specialist | Contact Center Automation | CRM/ marketing | No objectionsErik Diesner is currently a Contact Center Product Specialist at e-Nom-Systems, Inc. from February 2009 to July 2009 (1 year) in Cedar Rapids, IA. I was responsible for the development, testing, and implementation of contact center automation products. I developed and tested various automations for our customer's phone system, including outgoing and incoming call routing, automated message handling, automated customer service, and more. Achieved an average of 20% sales growth, and reached selling and support quotas. Our company is currently in the process of migrating their entire contact center to Automation by Calico.Erik Diesner's Work experience:Omnichannel Solution Suites | Contact Center | WFM/WEM | Data & Speech Analytics | Gamification | Customer InteractionsErik Diesner is currently a Junior Analyst at Greenlight Insights from November 2006 to October 2007 (3 months) in Los Angeles, CA. I analyzed and analyzed customer sentiment through the use of data visualizations, text reactivity, and whiteboard testing to empirically analyze the customer experience and potential improvements. I was also responsible for conducting customer interviews for market research and for developing research hypotheses. My Achievements included receiving awards for being the best analyst in my field and for being the fastest analyst to complete the program. I was also offered a job at other companies, but I chose to stay with Greenlight. . Achievements include being the regional sales manager for a customer contact center in the Midwest and Northeast. I was also a salesman for a contact center and was responsible for sales, customer service, budgeting, and forecasting. I ranked number two out of 10 sales reps in my division. I was also the regional sales representative for a contact center in the East Coast. My key accomplishments include being offered a job in the customer contact center division at a large, high-earning company. I then decide to move up the ladder and become the regional sales representative for a contact center division in the West Coast.Erik Diesner's Work experience:Contact Center Automation | CRM/ marketing | No objectionsErik Diesner is currently a Junior Analyst at Greenlight Insights from November 2006 to October 2007 (3 months) in Los Angeles, CA. I analyzed and analyzed customer sentiment through the use of data visualizations, text reactivity, and whiteboard testing to empirically analyze the customer experience and potential improvements. I was also responsible for conducting customer interviews for market research and for developing research hypotheses. My Achievements included receiving awards for being the best analyst in my field and for being the fastest analyst to complete the program. I was also offered a job at other companies, but I chose to stay with Greenlight.

🎓 Education

Erik Diesner has a BS from California State University-Chico in Recreation Administration. Erik Diesner then went on to study at Los Gatos High School from 1982 to 1986, where he earned a diploma. Erik Diesner then attended California State University-Chico from 1986 to 2001, where he earned a Master's degree in Recreation Administration.

💡 Technical & Interpersonal Skills

Director of Business Development | Helping Companies Translate Their Business Goals to Reality at Komplément from September 2017 to June 2019 (1 year 10 months) in Las Vegas, Nevada Area. Komplement is an innovative consulting/marketing agency helping companies eliminate the barriers to strategic sales growththrough SLED contract engagement, channel partner enablement, and pipeline development.Driving revenue and profitable success, I led sales strategy and teams, continually meeting and exceeding goals. Additionally, I crafted and implemented growth strategies, and collaborated with management team to create plans for operational infrastructure of systems, processes, and personnel required for rapid expansion.Some of my key contributions are as follows:- Fortiefied client relationships, building trust and offering expertise to source and win new business- Grew company revenue by 51% Year Over Year (YOY)- Conceptualized and developed channel partner recruitment program for existing clients- Generated 36% growth for a security client by creating an E-rate sales and marketing initiative. Regional Sales Manager at HARMAN International from April 2015 to March 2016 (1 year) in Greater Los Angeles Area. Developed and managed the sales channel of product integrators for control systems (AMX & SVSI) and audio products (AKG, BSS, CROWN, DBX, DigiTech, JBL, Lexicon, Martin, Soundcraft, and Studer) in Southern California and Las Vegas markets. Focused on Government (30%), Education (30%), and Commercial verticals (40%). Managed channel dealers/integrators while simultaneously managing new business development in assigned territory.Key Accomplishments: - Closed new logo enterprise customer deal, resulting in over $4M in yearly revenue. Sr. enterprise account executive at PGi from August 2004 to September 2014 (10 years 2 months) in San Francisco Bay Area. Spearheading the growth and success of both existing and new logo accounts, I was able to source and acquire new business by building relationships with C-level prospects. I demonstrated in-depth knowledge of business needs to consult with clients, sell service/solutions, and close key deals.Some of my key contributions are as follows:• Quickly became number one account executive nationwide out of 75 representatives two years in a row; consistently exceeded quota, finishing in top 20 nationwide.• Won multiple Chairman's Club awards and continuously exceeded targets YOY by up to 203%.• Closed new logo enterprise customer deal, resulting in over $4M in yearly revenue. Sr.