Eric Von Paternos's Email

Hello! I am a Senior Engineer at Travelers Insurance. I have graduated from University of St. Joseph, majoring in Management. I went to Marist College for undergrad, majoring in Computer Science. I grew up on video games and have always found computers to be fascinating. A focus on technical development and international business is key for me. I enjoy a variety of technologies, but I am classically trained in OOP. I find business to be interesting, especially different styles of management. I enjoy being involved in the full application life-cycle; from business requirements to contract negotiations to product implementation. I constantly seek new knowledge; enjoying to take courses on a wide variety of technologies and business practices in my free time or at work when possible.

Senior Technology Engineer @ I am a Senior Technology Engineer on the Contact Center Infrastructure team. I administer and own the Verint Call Recording system enterprise wide. I architect future implementations and coordinate between Verint and our Business for delivery. I deal with enterprise wide problems, after escalations from Level 3, and enterprise wide patches/upgrades. I utilize offshore resources for remedial patchwork/trouble tickets and instruct levels 1-3 on how to handle routine procedures. I also coordinate workload balance between other Contact Center engineers. I have owned and implemented the latest Verint system overhaul upgrading to a new major version release with a budget over $1 million. Contact Center Infrastructure handles all contact software that internal, other Traveler employees, and external customers interact with. A combination of both engineering and project management, we modify off the shelf systems to custom solutions. I bring together different teams across the organization; voice, networking, server, help desk, Business Insurance, Personal Insurance, Claim, and third party vendors to make our systems run smoothly and efficiently. From June 2013 to Present (2 years 5 months) Hartford, Connecticut AreaSystems Engineer @ I programmed enterprise wide products for the company; some targeting system analytics/data collection and others targeting improving work performance/hardware efficiency. Enterprise wide security updates were pushed through a custom C#.NET written application I built with my team and owned interacting with SCCM. I wrote SQL reports and stored procedures to better analyze the data we received to turn it into useful information. Utilizing data gathered through Exchange and our Cisco video logs in conference rooms I was able to heat-map what conference rooms were being utilized appropriately, thus we could justify or deny additional video conferencing being purchased. Our end goal was making the jobs and everyday tasks of everyone at the company more efficient and easier. From November 2011 to June 2013 (1 year 8 months) Norwalk, ConnecticutTech DP intern @ I was a Technical Early Career Development Program Intern. I did VBA code on a compliance project taking Access DB information and formatted it to an Excel workbook with multiple sheets. My other project involved using SQL and VBA to interact with an Excel front-end as users inputted their data into cells then stored it into SQL. Besides my main responsibilities I also took part in the "Summer Intern Challenge" to create a new system of handling urgent, as well as regular, bulletins distributed to managers and field agents across the company. The Tech DPi's were split into two groups to compete against each other. From May 2010 to August 2010 (4 months) Internal/External Connectivity @ I oversaw a server migration project with 10,000 servers from windows server 2003 to windows server 2008. This included interacting heavily with Linux, Lotus Note repositories, updating SQL DB connections through scripts, and business communication. At the end of the summer term I had successfully kicked off the project and had already had over half of the server requests in queue with 1/3 already being installed/implemented. From May 2009 to August 2009 (4 months) Networking Assistant @ I assisted and installed over 30 wireless access points across campus in four different academic buildings. I oversaw the maintenance and upkeep of all LAN rooms on campus, delegating to other junior students on upkeep tasks. I was exposed to and configured Cisco Switches/Routers as well as comprehensive Ethernet configurations (trunking, vlans, channeling) across our WAN. From December 2007 to December 2008 (1 year 1 month) Desktop Support Level 2 @ Using automation I streamlined the desktop imaging system, reducing PC imaging time from 2 days to less than 1 hour. Using scripts in python I was able to create enhanced repositories for desktop problem tickets with more useful and interconnected meta-data. I was exposed to and used Avaya configuration manager as well as several NICE products when relevant tickets came in. From May 2008 to August 2008 (4 months)

Master of Science (MS), Management @ University of Saint Joseph From 2012 to 2013 Bachelor of Science (B.S.), Computer Science @ Marist College From 2007 to 2011 Japan Society Eric Von Paternos is skilled in: Vendor Management, Technical Program..., SQL, Databases, JavaScript, HTML, XML, Java, .NET, Leadership, Business Intelligence, Project Planning, Access, Microsoft SQL Server, Linux, SharePoint, Visual Studio, VB.NET, Powershell, Servers, SDLC, Networking, Technical Communication, DB2, VBScript, Lotus Notes, Ruby, Visual Basic, Ruby on Rails, Bash, Presentations, Windows Server, Project Management, Enterprise Software