Executive Summary Results-oriented Financial Services Executive with extensive experience in Fortune 500 brokerage firms. Expertise in building and leading teams, managing corporate restructuring, leading cultural change, developing segmentation and relationship based sales models, selling a broad base of products and services, providing wealth management to affluent clients, improving systems and processes, training, and sustaining high levels of productivity. An organized and knowledgeable leader able to consistently meet or surpass corporate goals and quality standards. Specialties: Leadership and Team Building, Sales Strategy, Business Development, Business Plans, Branding, Coaching, consulting, contact management, customer relationship model, CRM systems, customer service, delivery, financial services, fixed income, hiring, management training, marketing, meeting facilitation, networking, branch networks, call center, organizational skills, profit and loss, quality, relationship management, sales, training, long term vision

Division Vice President @ From 2014 to Present (1 year) Dallas/Fort Worth AreaSr Vice President @ From 2012 to 2014 (2 years) Divisional Vice President, Head of Centralized Sales @ Organizational responsibility for centralized sales business units including National Branch, New Client Development, Fixed Income Guidance Group, and New Client Experience. Restructured the fixed income sales unit increasing sales from six million to twenty five million annually in 18 months. Expanded National Branch and decreased client attrition fivefold. Developed new-to-firm client on-boarding program to increase cross sell early in client relationship increasing new client satisfaction 140%. Engineered a cross functional sales unit to proactively drive asset growth and provide flexible "service capacity" during peak client inquiry volumes. Ultimately delivered cost neutral sales and service organization with highest client promoter scores. Developed client contact strategy focusing sales and service efforts on highest opportunity segments. From April 2007 to August 2012 (5 years 5 months) Vice President @ Responsible for building field organization to support wealth management segmentation strategy and deliver investment solutions for mass affluent client base. Determined field structure and developed hiring strategy, training and development, compensation program, marketing campaign and success metrics. Initiated client management for former segmentation efforts. Hired management team and initial field unit in 2 months. Transitioned 16 Financial Services Group branches in central model. Executed financial plans for 10% of clients contacted during first month of operations. From December 2006 to April 2007 (5 months) Vice President @ Centralized Relationship Development Developed organization to manage relationships for client base located 60+ miles from local offices. Structured model to improve affluent client business through personal relationships while improving services to mass market client base. Integrated sales and marketing efforts to deliver highest quality interaction with clients and develop referral approach. Resulted in highest revenue growth and overall client satisfaction of entire branch network. Expanded model to include local client base ultimately developing 143 person sales force responsible for over 10% of retail client base with more than 260,000 clients. Revenue per Financial Consultant led organization at 140% national average. Client Satisfaction highest among Financial Consultants nationwide. Client contact per financial consultant 150% above national average. Integrated sales efforts with marketing program to enhance personal relationship management. Created internal partnerships to deliver seamless client experience through each channel. Developed consultant skills to deliver complete wealth management services. From February 1990 to November 2006 (16 years 10 months) Regional Sales Director @ Responsible for local advice delivery of 15 branches with 70 person sales staff. Inclusive in role was business planning, training, sales execution and quality monitoring programs. Increased sales through needs based advice consultations and increased client interactions. Influenced long-term behavioral changes in production staff and management team. Improved net new business results by deepening client relationships. Improved least productive region from lowest rank of 35 regions to 3rd within two quarters. Trained and mentored 9 branch managers and 55 consultants to grow business through quality relationships and superior financial advice. Increased advice consultations delivered by more than 70% year over year. From January 1990 to November 2006 (16 years 11 months) Vice President @ Business Development Created strategy and vision for 200+ sales group. Included 3 inbound marketing sales teams, 9 proactive business development teams, and 1 specialized sales team. Worked with key marketing partners to develop programs and improve sales process to increase client business as well as identify and close new to firm prospects. Responsible for selling >50 products and services to specific client groups with portfolios ranging from $50K to $50M. Reversed 11M expense into 2M annual profit within 3 quarters. Recruited, trained, and motivated 18 managers through corporate restructuring from a discount brokerage and service provider to a full service brokerage, advice provider, and sales driven organization. Earned Chairman's Club award, highest honor for Excellence, in business development and customer service (ranked in top 10% nationally). Successfully closed $12.4 billion in Net New Assets to firm in 2003, setting department sales record. Redefined sales strategy and delivered highest results per salesperson in entire sales force within 6 months. Delivered Richardson training program to 200+ employees centering organization on needs based sales approach. Increased asset aggregation by more than 250%. From January 1990 to November 2006 (16 years 11 months) Regional Sales Manager @ Branch Network, Mid-West and Mid-South Regions Developed and implemented advice strategy as part of newly created management training team. Conducted analysis and review of multiple training and advice programs to define appropriate solutions and create both knowledge and sales skills for 5,000 field investment consultants. Delivered Sales and Advice training to over 2,000 field consultants. Traveled throughout regions creating sales improvement plans for each branch, monitored results and influencing staff changes. Led implementation of advice consultation sales in Mid-West Region for 13 branches with 67 sales people. Ranked #1 region for Advice consultation delivery in nation. Certified Trainer and Sales Coach for Professional Selling Skills program. From January 1990 to November 2006 (16 years 11 months) Senior Sales Director @ Developed and sold unique financial service programs to companies wanting higher employee loyalty. Leveraged existing brokerage products to create tailored programs based on unique corporate profile. Grew retail business through company employees by providing better investment choices while reducing expenses. Extended Schwab brand by delivering exceptional advice through non-traditional channels. Programs ranged from educational meetings to senior executive compensation plans as well as stock option programs, restricted stock, retirement plans and traditional trading discounts. Sold to companies ranging from professional services to large publicly listed firms. Produced #1 sales results in 2000 in organization. Created successful executive compensation program for oil and gas merger. Developed partnerships with multiple service providers across the nation leading to 100M net new assets. From January 1990 to November 2006 (16 years 11 months) Vice President and Branch Manager @ Led sales team of 5 Investment Consultants, managed client base in excess of 4,000 households with $750M in assets. Redefined how new offices were established by earning client relationships and forging new sales strategy for company. Opened office for appointments during non-traditional operating hours expanding sales time without adding costs. From January 1990 to November 2006 (16 years 11 months)

Leading through Change @ Washington University in St. Louis - Olin Business School From 2009 to 2009 Bachelor of Science, Business Administration @ Truman State University From 1985 to 1989 Eric Walker is skilled in: Hiring, Business Planning, Customer Relations, Coaching, Fixed Income, Contact Management, Series 7, Consultative Selling, Sales Management, Series 63, Call Center, Financial Planning, P&L Management, Retirement Planning, Investments