Product leader with a track record of building innovative products, providing industry expertise, and producing measurable results; talent for public speaking and creating excitement around products and services; entrepreneurial spirit, highly self-disciplined, motivated, and always enthusiastic. Driven by the desire to learn, explore, and achieve. • 12+ years solving challenging customer problems and achieving business objectives through innovative products and solutions. • Proficient in all stages of product development lifecycle including defining requirements and managing customer expectations • Repeated success rolling out simultaneous products from initial concept to successful delivery using Agile/Scrum methodology • Excellent team-building and leadership development skills with a passion for excellence. • 5+ years focused almost exclusively on cloud-based and enterprise CRM technologies.

Product Manager @ Building next generation applications to help businesses bring the best of Google to Work. From January 2014 to Present (1 year 10 months) San Francisco Bay AreaProduct Manager, Service Cloud @ • Owned all social products for the Service Cloud product line. • Led a technology team to deliver a world-class application that integrates Salesforce and Radian6. • Translated market needs and product strategy in to detailed requirements and use cases, and then partnered with designers, developers, and quality engineers to implement and deliver the features at enterprise scale. • Collaborated on user experience designs to ensure features drove high adoption and customer value. • Developed product demos to educate internal and external customers on upcoming products and features. • Created a pilot program to obtain feedback on new features before they were made generally available. • Owned and communicated the 12 month prioritized roadmap and vision for all social products in the service cloud. • Managed dependencies across multiple teams. From December 2012 to January 2014 (1 year 2 months) San Francisco Bay AreaSenior Program Manager, Customer Support Technology @ • Drove the evolution and launch of a new customer self-service portal product used by 2+ million customers globally. • Business lead responsible for product vision and strategy, translating market needs into our roadmap creation, prioritization, requirements gathering, release planning, and communication all the way through to customer enablement and success. • Created and managed a closed-loop process to obtain, manage, and distribute all customer feedback to senior leadership. • Managed the prioritized portfolio of all business requests from 800+ internal customers. Resulted In: Increased website traffic and usage of self-service options by 22%; increased customer satisfaction by 13%. From October 2008 to December 2012 (4 years 3 months) San Francisco Bay AreaAssistant Vice President, Home Lending Technology @ From January 2006 to August 2008 (2 years 8 months) Business Analyst @ From 2003 to 2005 (2 years)

MBA, International Business @ Arizona State University From 2006 to 2008 BS, Management @ University of Arizona From 1998 to 2003 Eric Moore is skilled in: Product Management, Enterprise Software, Integration, Analytics, Cloud Computing, User Interface Design, Customer Experience, Go-to-market Strategy, Rapid Prototyping, Product Evangelism, CRM, Salesforce.com, Strategic Planning, Cross-functional Team..., Process Improvement, Program Management, SaaS, Product Development, Business Analysis, Strategy, E-commerce, Process Automation, Business Strategy, Management, Project Management, Leadership, Agile Methodologies, Business Process..., Requirements Gathering, Team Leadership, Team Building, Social Media, Mobile Devices, Agile Project Management, Vendor Management, Analysis, PMP, Visio, Software Implementation, Software Project..., Strategic Partnerships, Professional Services, Project Portfolio..., User Experience, Field Enablement, Change Management