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Eric Chow

Enterprise Application Developer - ServiceNow @ D2L

Certified ServiceNow Consultant

Richmond Hill, Ontario, Canada

Ranked #993 out of 19,860 for Enterprise Application Developer - ServiceNow in United States

Section title

Eric Chow's Email Addresses & Phone Numbers

Eric Chow's Work Experience

D2L

Enterprise Application Developer - ServiceNow

November 2015 to Present

SuMO IT Solutions

ITSM Technical Consultant

November 2014 to October 2015

Toronto, Canada Area

BlackBerry

Senior Remedy Operations Analyst

July 2010 to July 2014

Eric Chow's Education

University of Toronto - Woodsworth College

B.Sc

Eric Chow's Professional Skills Radar Chart

Based on our findings, Eric Chow is ...

Strong sense of self
Expedient
Insightful

What's on Eric Chow's mind?

Based on our findings, Eric Chow is ...

56% Left Brained
44% Right Brained

Eric Chow's Estimated Salary Range

About Eric Chow's Current Company

D2L

Frequently Asked Questions about Eric Chow

What company does Eric Chow work for?

Eric Chow works for D2L


What is Eric Chow's role at D2L?

Eric Chow is Enterprise Application Developer - ServiceNow


What is Eric Chow's personal email address?

Eric Chow's personal email address is t****[email protected]


What is Eric Chow's business email address?

Eric Chow's business email addresses are not available


What is Eric Chow's Phone Number?

Eric Chow's phone +44 ** **** *355


What industry does Eric Chow work in?

Eric Chow works in the Computer Software industry.


About Eric Chow

đź“– Summary

- Ten Years of extensive experience in ITSM Development and Administration. - Proven Programming, Problem-solving and de-bugging abilities. - Considerable attention to detail with a desire for completeness and accuracy. - Able to learn new software with minimal time required. - Able to work in a team-oriented environment. - Excellent interpersonal, time management, customer service, ability to multi task, team player and communication skills - ITIL v3 Foundation Certified. Specialties: - BMC Remedy AR System 7.0, 7.5 and 7.6.04 - BMC Remedy ITSM Suite 7.0, 7.5 and 7.6.04 - BMC Remedy Tools: Remedy AR System Server, Administration Tool 7.0, Developer Studio 7.5, User Tools, Alert Tools, Mid-Tier. - ServiceNow: Certified Systems Administrator, Certified Implementation Specialist - Java Development: JavaScript, Servlets, JSP, JavaBeans, and Struts 1.1. - Enterprise Software: Linux, Unix, Microsoft Windows Server 2003 - Other Programming Languages: C, C++, Oracle PL/SQL, and Visual Basic. - Other products: Glassfish, Tomcat, Microsoft SQL Server, Crystal Reports 11, VMware, Microsoft Visio.Enterprise Application Developer - ServiceNow @ From November 2015 to Present (2 months) ITSM Technical Consultant @ - Consulted various clients with development requests and feasibility discussions regarding customized ServiceNow solutions for ITSM implementations. - Developed functionality specific to client requests for customized ServiceNow modules involving use of JavaScript and scripting, Workflow Modification, and Service Catalogs. - At CIBC, linked ServiceNow operation to Twilio notification suite using both Notify and On-Call Scheduling plugins and customized workflow and scripting to allow SMS notifications to On-Call users. - Other clients worked with include Wind Mobile and Samuel & Son. From November 2014 to October 2015 (1 year) Toronto, Canada AreaSenior Remedy Operations Analyst @ - Involved in administration and operation of customized Remedy solution; leveraging knowledge of ITSM 7.5 and ITIL Best Practices to provide analysis, guidance and feedback on improving user experience and performance. - Assisted in investigation and diagnosis regarding infrastructure issues of Remedy solution including servers and databases. - Communicated with Incident Coordinators to provide solutions in order to minimize real-time user impact. In addition, leveraged additional teams to troubleshoot issues and execute tasks critical to business operations. - Acted as Tier 2 Support for critical issues outside of normal business hours. - Worked with release process to implement important fixes to ITSM 7.5 solution in order to address defects and service development requests, while addressing urgency and impact while implementing said deliverables to production. - Provided knowledge transfer sessions to various lines of business in order to implement new processes designed to promote best practices and increase productivity. From July 2010 to July 2014 (4 years 1 month) Remedy Consultant- Contract @ - Involved in planning, prototyping, discussion, and development of customized solution to allow company to leverage Remedy ITSM Change Tasking 6.3 solution to allow them to track changes to their ExpressVu Hardware. - Initiated meetings with company to discuss their objectives with regards to these customizations, and discussed feasibility, complexity, and usability. - Involved in analysis of the functionality and communication of project scheduling and deadlines. Analyzed customer feedback to further develop the software as per client requirements, procedures and compliance. Accomplishments - Completed customized Remedy solution to allow Bell TV to simplify and reorganize their processes regarding changes to their hardware. From September 2009 to November 2009 (3 months) Toronto, Canada AreaProduct Developer @ - Involved in the development of IT Service Management Software Suite, Versions 7.0 and 7.5 using BMC Remedy AR System. - Involved in planning, prototyping, discussion, and development in new Software License Management project for Asset Management. Created new functionality for License Certificate. - Successfully contributed to the major development role in other ITSM products including Change Management, Service Desk, and Service Request Management. - Assisted in development for functions that use BMC Atrium CMDB. - Lead several support patches, enhancements, and add-ons for ITSM 7.0. - Lead development of Crystal Reports bundled with ITSM 7.0. - Assisted in direct support for major customers as well as consulting for ITSM 7.0. - Experience in BMC Remedy AR System Server, Administration Tool 7.0, Developer Studio 7.5, User Tools, Alert Tools, Mid-Tier. - Created complete AR System servers to run tests for IT Service Management product. - Good understanding of Information Technology Infrastructure Library specifications for developing ITIL-compliant applications. - Implemented key upgrade initiatives designed to enable and improve service assurance success - Solid understanding of Software Development Life Cycle and Business Case Analysis. Accomplishments - Selected to lead coordinate, and executed the support patches and reported status and coordinated with management, development team and other stakeholders. - Selected to work on high-profile, time critical project by extracting procedural information, creating documentation and providing recommendations to senior management in eliminating outdated procedures & restructuring processes saving time. From January 2005 to April 2009 (4 years 4 months) B.Sc @ University of Toronto - Woodsworth College Eric Chow is skilled in: Unix, IT Service Management, BMC Remedy, Linux, Microsoft SQL Server, CMDB, Service Desk, Testing, ITIL Certified, Remedy Ticketing System, Windows Server, ITIL, Remedy AR System, Crystal Reports, Requirements Gathering


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In a nutshell

Eric Chow's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 11 month(s)

Eric Chow's Willingness to Change Jobs

Unlikely

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