Certificate in the Fundamentals of Technology , Computer Science @
City College of San Francisco
Google Apps Administrator / IT Support @ From April 2014 to Present (1 year 7 months) San Francisco Bay AreaDesktop Support Specialist @ From April 2013 to April 2014 (1 year 1 month) Computer Information Systems Analyst (CISA) @ •Collaborated with several IT groups on campus to carry out data and security project for 9,000 laptops, desktops,
Google Apps Administrator / IT Support @ From April 2014 to Present (1 year 7 months) San Francisco Bay AreaDesktop Support Specialist @ From April 2013 to April 2014 (1 year 1 month) Computer Information Systems Analyst (CISA) @ •Collaborated with several IT groups on campus to carry out data and security project for 9,000 laptops, desktops, and mobile devices by the means of backup and encryption to protect prohibited, restricted, and confidential data
• Worked alongside developers testing software and applications reporting bugs and verifying where patches were needed
•Preformed troubleshooting duties , maintenance and installation on Mac and Windows devices
•Constantly worked remedy tickets and launched remote sessions to provide maximum support for end users From August 2012 to February 2013 (7 months) Palo Alto, CADesktop Support Technician @ •Responsible for workstation builds, PC refresh, and PC/laptop deployments for EHR Epic projects
•Assisted with trouble shooting PC’s, laptops and mobile devices, as well as upgrading and installation for the whole East Bay Region for Sutter Health.
•Preformed PC migrations, along with backing up all of the end users system files
•Utilized VPN to change computer names, create workgroups, and taking systems on and off the domain From January 2012 to July 2012 (7 months) Oakland, CADesktop Support Analyst @ - Ensured desktops/ laptops collaborated under the same protocol with diverse systems associated with validation systems, file servers, and email servers for approximately 1,00 hospital employees.
- Assisted with trouble shooting PC's, laptops and mobile devices, including upgrades and installations for the whole West Bay Region of Sutter Health.
- Worked using Remedy to support CPMC and affiliate contacts to resolve technical problems with laptop and desktop computing equipment, hardware and software resolving on a average 8 to 10 tickets a day.
- Imaged, installed, maintained and troubleshooted approximately 500 user computers within the organization. From August 2011 to February 2012 (7 months) San Francisco Bay Area
Computer Science @ City College of San Francisco From 2011 to 2012 Fundamentals of Technical Support, Computer Networking Information Technology @ Year Up Bay Area From 2010 to 2012 Elon Forte is skilled in: Troubleshooting, Software Installation, Technical Support, Healthcare Information..., Help Desk Support, Active Directory, SQL, Hardware, Business Analysis, Access, Windows, VPN, Testing, Security, Windows 7, Networking, Microsoft Office
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