By leveraging my understanding of current technology, I aim to achieve a better understanding of the application operations space for SaaS offerings. I strive to develop an architect mindset, and become a strong voice in the industry. I aspire to someday discover the next best thing in monitoring for either a single company or the SaaS industry
By leveraging my understanding of current technology, I aim to achieve a better understanding of the application operations space for SaaS offerings. I strive to develop an architect mindset, and become a strong voice in the industry. I aspire to someday discover the next best thing in monitoring for either a single company or the SaaS industry as a whole. I also predict that the future is moving rapidly towards mobile offerings in ways not yet seen or imagined.
Specialties:New Relic RPM, Splunk, CA Wily, HP Sitescope, Gomez, Monitoring tools, Spectrum, Web Operations, Business Operations, Application Operations, Systems Administration, *Nix systems, mobile application administration, Jenkins, Puppet, Chef, Application Build and Deployment, Application Troubleshooting, Java, Glassfish
Sales Engineer @ Provide pre-sales engineering and technical experience for both Ansible Core and Ansible Tower to prospective customers. Conduct training and on-site support for all Ansible related products. From June 2015 to Present (5 months) Senior Software Engineer @ Developing the new installation and deployment process for the AppDynamics Platform. From December 2014 to May 2015 (6 months) San Francisco Bay AreaLead Site Reliability Engineer @ Operate the SaaS infrastructure for AppDynamics. From May 2012 to December 2014 (2 years 8 months) San Francisco Bay AreaApplication Operations Engineer 2 @ I worked for the Consumer Group business unit as a part of the Business Operations Group.
I supported multiple SaaS offerings (TurboTax Online, Consumer Money Card, and SnapTax) by providing a Tier 2 support structure. In this structure, I performed data analysis provided by monitoring tools (New Relic RPM, Wily, Sitescope, Gomez), deploy weekly updates to web offerings, and work towards operating just as good or better in our data center environment.
Also, within our team, we drove for results towards each tax season by coordinating all of Consumer Group's application resources towards specific defined goals within the operations space. Some of these goals include performing FMEAs on the core products, connected services, and infrastructure for the products. From August 2010 to May 2012 (1 year 10 months) Network Operations Center Analyst @ As a Network Operations Center Analyst, I was involved in a Global 24x7 operations team, as the first line of defense for the entire Intuit Enterprise. Some job functions included, but not limited to, monitoring the enterprise infrastructure, network, storage, and customer support channels. Our team was also the first to communicate any details out to the Intuit community as well as partners when any incident occurred. I was a key contributor and driver of resolution to a major outage that was experienced at Intuit. In this incident, I worked to coordinate multiple teams that were responsible for restoring our customer experience. I was also the team lead for the days shift on the first half of the week. I also managed the backup solutions hand in hand with our storage team by monitoring the completion of all of our system side backups. I also was a key driver towards the transition of our system and application monitoring infrastructure from TNG to CA Spectrum. I also was instrumental in implementing the SEC monitoring tool in 1000's of our hosts. Another task that I worked on was acting as the backup for our Splunk infrastructure. From April 2008 to August 2010 (2 years 5 months) Systems Support Engineer @ As a Systems Support Engineer for IBM, my job duties included:
Exchange mail migration efforts at Press Enterprise.
System refreshes at multiple hotel locations.
System refreshes at Morgan Stanley.
Deskside support at Intuit, Inc. From August 2006 to April 2008 (1 year 9 months)
diploma obtained, Bio-Chemical Engineering @ San Diego Mesa College From 2002 to 2004 BS, Bio-Engineering @ University of California, San Diego From 2002 to 2004 Dylan Silva is skilled in: Ansible, SaaS, Unix, Data Center, Troubleshooting, Enterprise Software, Cloud Computing, System Administration, Agile Methodologies, Enterprise Architecture, Red Hat Linux, Application Performance..., System Monitoring, Scalability, System Deployment, Wily Introscope, Solaris, Shell Scripting, Java, Splunk, Mobile Applications, Apache, High Availability, Glassfish, Customer Experience, Application Servers, Linux, Large Scale Deployments, Configuration Management, Performance Management, Virtualization, Performance Monitoring, Systems Monitoring, New Relic RPM, Deployment, MySQL, Networking, Scrum, Integration, DevOps
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